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3H = LTS* (*Long-Term Success) Tom Peters/0603.2008
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Howard Hilton Herb
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25
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Starbucks boss Howard Schultz religiously visits 25 shops a week.
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Conrad Hilton, at a gala celebrating his life, was asked, “What were the most important lessons you’ve learned in your long and distinguished career?” His immediate (and COMPLETE) answer: “REMEMBER TO TUCK THE SHOWER CURTAIN INSIDE THE BATHTUB.” 5
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Conrad Hilton shares his foremost key to success.
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“You have to treat your employees like customers.”
—Herb Kelleher, upon being asked his “secret to success” Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines. (SWA’s pilots union took out a full-page USA Today ad thanking HK for all he had done; across the way in Dallas, American Airlines’ unionized pilots were picketing AA’s Annual Meeting.)
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Herb Kelleher (Southwest Airlines) says this is his only success “secret.”
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3H: Howard, Hilton, Herb. Stay in touch. Sweat the details
3H: Howard, Hilton, Herb **Stay in touch! **Sweat the details! **It’s the people, stupid!
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