1. Using Open Source Technology to
Coordinate Disaster Recovery
Laura Zink Marx, Executive Director, NJ Partnership
Aaron Titus, Project Manager, Crisis Cleanup
June 2, 2014

2. Contents Hurricane Irene: Challenges and Lessons Learned
From the perspective of a 2-1-1
From the perspective of a faith-based voluntary organization
Solving Irene’s Challenges using Open Source, Collaborative Tools: Crisis Cleanup
Requirements for Participation
Collaborative Accountability
Impact
Aaron

3. Hurricane Irene 2-1-1 Challenges…. Timing: Tools:
Calls started immediately because of past relationship
No commitments from faith based organizations for clean-up
Tools:
Excel with tabs for each organization accepting clean-ups from master list
Conference Bridge: coordinated with organizations on conference calls on behalf of NJVOAD.
Laura

4. Hurricane Irene Log Sheet
Case #
Status
Work Team
Date of Request
Resident Name
Address
City
Zip Code
County
Cross Street/ Landmark
Contact # s
Best Time to call
Property Type
Own/Rent
Work without resident present?
Ages of Residents
Special Needs
Is Home Habitable?
Insurance?
Work Requested
Depth of Water- Basement
Depth of Water-First Fl.
Size of Room(s)
Contents of Room(s)
Flooring of Room(s)
Mud/Sewage Present
Gas/Oil Leak
Electricity?
Gas?
Water?
Central Air? 1
9/1/2011
Lambertville
Hunterdon
1 Family
Own n
63, 69
Diabetes, MS y
Clean uo, garbage removal,moving large items, mold and mildew removal
3ft
none
46x24
n.a
finished floors
Laura

5. Hurricane Irene
Mormon Helping Hands Challenges….
Aaron

6. Home Page
Aaron

7. Requirements for Participation
An Organization Must:
Have a physical presence in the area
Interact directly with survivors
Perform property assessments or remediation (assessment, debris removal, muck-out, rebuild, etc.)
Reputable
Individuals (spontaneous volunteers) must first affiliate with an organization.
Aaron

8. Crisis Cleanup Deployments
Hurricane Sandy (5,000 work orders, 120 Orgs)
Nov 2013 Midwest Tornadoes (629 work orders, 25 Orgs)
Colorado Floods (1,446 work orders, 79 Orgs)
Black Forest Fire (403 work orders, 8 Orgs)
Moore, OK Tornado (1,272 work orders , 6 Orgs)
Philippines Typhoon (International Organization on Migration)
Many more… 12, in 4 countries
Aaron

9. Crisis Cleanup Impact 10,000+ Households assisted
40,000+ Volunteers assisted
75,000+ Volunteer hours enabled by Crisis Cleanup otherwise wasted in management or travel.
$1.5 Million: Minimum value of FEMA offsets to local governments due to Crisis Cleanup efficiency gains.
$25 Million: Minimum market value of services to survivors enabled by due to Crisis Cleanup efficiency.
Aaron

10. Login

11. Work Order Auto-Fill

12. Assessment Form

13. Map

14. Map

15. Status & Printer Friendly

16. Crisiscleanup.org Questions on the Tool??????
Aaron – questions before we move on to the benefits of using Crisis Clean Up and How to Plan for Implementation

17. Benefits for 2-1-1s Instant coordination Real-time view of the field
You have an answer for clients when they call back
Does not guarantee service, but guarantees your clients won’t be forgotten
Improves chances of service
Doesn’t leave the responsibility with if no one comes through.
Laura
I assume Aaron that you will be discussing the benefits to the clean up groups while you go through the site but would you also like a slide here outlining the benefits to the cleanup goups???

18. When Crisis Cleanup is a Good Fit
Fixing Property
Large Geographic Area, Many Work Sites
Many Responding Organizations
Active Use by Field Workers
Early Grassroots Adoption
Collaborative Accountability
Needs Assessment
Laura

19. Planning to Use Crisis Clean-up
Work within your local community (VOAD, COAD, United Way etc) to review crisiscleanup.org NOW
Include local faith based organizations in discussions
Decide Your Guiding Principals: Who Will Be Helped : elderly, vulnerable, first responders etc & Prioritization
Talk through the confidentiality aspects so clear expectations on how information is shared is discussed on the first call
Decide how clean-up groups can communicate with each other
Reduce Risk of Victimization through education and planning
Laura

20. Planning for Implementation
Complete Worksheet with
Who to involve in discussion
Issues that will (or could) be addressed with Crisis Clean-Up
Perceived Barriers to using Crisis Clean-up In Your Community
Large Group Debrief
Laura

21. Our Collective Strengths
Every Organization has a Strength
2-1-1: easy to remember portal
Red Cross: Mass Care
Baptists: Famous Mobile Kitchens
Catholic Charities: Case Management & Long-term Care
Mennonites: Start-to-finish Rebuilding
Mormon Helping Hands: Large numbers of unskilled laborers in the
72- hour to 8-week period after a disaster
Aaron

22. Crisis Cleanup Philosophies
The right way to do things is however it gets done, locally.
Technology should enhance, not replace, inter-organization relationships.
Voluntary organizations are co-equal, sovereign and interdependent; no single organization is in charge.
Collaboration and communication should be not only convenient, but required.
There is no such thing as the “One App to Rule them All.”
To preserve confidentiality, the system should never contain sensitive personal information.
Aaron

23. Links and Contact Aaron Titus Laura Zink Marx
Cell: (202) Office: (973)
Crisis Cleanup:
Crisis Cleanup Demo:
Intro Video:
Training Video:
Requirements for Participation:
Is Crisis Cleanup a Good Fit?: