1. NEPAL ADMINISTRATIVE STAFF COLLEGE Kamal Pradhan / NASC
Managing emotions
Kamal Pradhan / NASC
11/9/2018
Building emotional Competencies
EVALUATION CRITERIA 1

2. What is Emotion?
Understood as a movement in our state of mind………excited state of mind
Any kind of feeling
May manifest in various forms, e.g. love, fear, anger, excitement, embarrassment, disgust, etc.
Expressed or suppressed
Managing emotions
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3. Why It Matters……. Academic intellect is not enough
Technical proficiency does not win the prize
Self management and effective interpersonal relationships made the difference between success and failure
Managers have a profound impact on the organization that they lead
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4. What are the most common complains of staff about their bosses?
Arbitrariness
Arrogance
Failure to show appreciation or give credit
Failure to see the other person’s point of view
Lack of leadership
Failure to delegate responsibility
Bias
Emotional Intelligence Skills
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5. The Three Essential Competencies
Cognitive Intelligence
Think
Emotional Intelligence
Feel
Behavioural Intelligence
Act
Managing emotions
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6. Contributors for managerial success
Cognitive intelligence (IQ) - 20%
Emotional intelligence (EQ) and others - 80%
IQ gets you hired, but EQ gets you promoted
Both combines to make you success!

7. Understanding Emotional Intelligence
Emotional intelligence (EI) is the capacity for understanding own feelings and the feelings of others, for motivating self, and for managing emotions effectively in relationships.
Managing emotions
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8. Understanding………
It is essential in effective leadership and has a direct impact on work performance.
Research at the Center for Creative Leadership has shown that the primary cause of executive turnover was individual deficiency in the area of emotional competence.
Managing emotions
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9. Four Basic clusters of EI
Self -
awareness
Social awareness
Self -
management
Relationship
management
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10. If you have High EQ: are able to admit and learn from mistakes
can take criticism well
stay cool under pressure
are able to control your emotions
can conduct thoughtful discussions
listen at least as much as you talk

11. If you have low EQ: often think others don’t get your point
feel that being ‘liked’ is over-rated
think people over-react to your comments or jokes
Usually, others are to blame for problems on your team
think you shouldn’t be expected to know how colleagues are feeling

12. Self-awareness Foundation of personal growth and success.
'keystone' of emotional competence.
The more we are aware of our feelings, the better we can control our behaviours and understand those of others.
Managing emotions
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13. Self-awareness……… Individuals who have high self-awareness are:
able to conduct accurate self-appraisals,
self-confident,
perceive situations accurately, and
willing to take risks for what they believe to be right.
Managing emotions
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14. Knowing others is Wisdom Knowing yourself is Enlightenment
Self-awareness
Knowing others is Wisdom
Knowing yourself is Enlightenment
Tao Tzu
Managing emotions
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15. Improving self awareness
It require serious thought and effort.
have to be objective about yourself and own perceptions as examine inner feelings and explore reactions to be the people and events in work life.
learn how to identify true intentions and pay close attention to actions.
Emotional Intelligence
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16. Managing emotions Positive Emotions Negative Emotions
Need to manage some specific types of emotions specifically to avoid negative attitude and to have positive attitude. e.g.,
Positive Emotions
Negative Emotions
Love (affection),
Joy
Anger , Stress (anxiety), Hurt, Guilt ,
Fear (shyness)

17. Managing Anger Anger is both cause and effect of attitude
Manage your stress by using self-talk phrases (e.g., take it easy, relax, stay cool, maintain mutual respect, work for win-win, etc.)
Use your sense of humor
Develop empathy
Get rid of the ghosts from the past

18. Stress and Anxiety
Stress and anxiety push us to make necessary changes in our lives
They signal when we may be in danger, and inspire us to take action to get out of danger
Feelings of stress and anxiety are healthy and necessary; without them, we may not act in our own best interest.
But, Excessive Stress and Anxiety is Harmful.
Managing emotions
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19. Managing Stress and Anxiety
What is causing you to worry?
Writing in a journal or talking to a friend
Think positive or thought stopping
Deep breathing
Relaxation
Trapping worry dragon
Managing emotions
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20. Guidelines for managing “Guilt”
Accept you did something wrong, but move on
Assess the damage: excuse yourself for acting inappropriately
Perfection doesn’t exist in anyone: Avoid belief like I must be perfect, I must be right, I must please others
Express good intentions: Learning from our behaviors
Motivate for positive change

21. Creating happiness (an emotion)
Create happiness (an emotions) by using its sources:
Live with integrity (convictions)
Feel and express gratitude
Enjoy harmony
Appreciate / praise yourself
Enjoy simple things and give back to others
Do not take life too seriously

22. Empathy about understanding other people.
ability to hear and understand accurately unspoken or partly expressed thoughts, feelings, and concerns of others.
People can appreciate not only what people are saying but also why they are saying it.
Emotional Intelligence
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23. Empathy Skills Listen without interrupting other
Tune in to non-verbal communication
Smile and give positive nod
Give recognition
Use name while address
Managing emotions
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