1. Citrix MetaFrame XP for Document Management*
07/16/96
Citrix MetaFrame XP for Document Management
Rich Christian
GBA 573
Dr. Carl Rebman *

2. Overview for Today What is Citrix? Project Objectives and Scope*
07/16/96
What is Citrix?
Project Objectives and Scope
Return on Investment
When does it matter?
Did we meet our objectives?
Lessons Learned
:15 seconds for questions
Talk about roles in overview
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GL000a *

3. What is Citrix? Formally…*
07/16/96
Formally…
‘Gives workers secure, easy and instant access to enterprise applications, information, processes and people, no matter where they are located, from anywhere, at anytime, using any device, over any connection.’ – Citrix Web Site
The simple definition…
With Citrix, you no longer need applications on your computer
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GL000a *

4. How it Works
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5. Why upgrade to Citrix MetaFrame XP?
Corporate Reasons
Compliance with technology and policy guidelines
Realized cost savings on Citrix XP server licenses
Reduce server complexity and server support costs
Streamlined applications build and install process
End-User Reasons
Increased performance and stability
Enhanced centralized printing server, which will afford greater printing flexibility
User friendly access both internal and external via Internet Explorer
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6. Project Details(1) Objective
Upgrade existing Citrix MetaFrame v1.8 environment to Citrix MetaFrame XP
Address Document Management and Publishing applications
Constraints
Six month project (Jan 04 - Jul 04)
Utilize exiting Citrix resources
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7. Project Details(2) User Impact
10,000 global users, ~1,200 Citrix users
Six R&D sites and 150 country offices (Asia, UK, AUS, IRE, GER, ITA etc)
Project Risks
Will our applications work in Citrix XP?
Staff augmentation
Budget reductions
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8. Project Scope
Upgrade all servers to Windows 2K SP4 and Citrix MetaFrame XP
Retire PC-based Citrix ICA client
Deploy Citrix NFuse front-end
Re-engineer all logon and application scripts
Active Directory = FUN
Deploy centralized printing solution
Enable ‘follow the sun’ support model across R&D sites
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9. What would success look like?
New environment deployed and validated by July 2004
FDA regulated environment
End user performance increase > 10%
Application stability and uptime improved
User logon time reduced by 25%
Helpdesk printing issues reduced by 50%
User ‘experience’ enhanced
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10. Return on Investment Who cares?… This is a mandatory project
Sometimes ROI is not worth ROI
OK, someone cares…
License structure savings
Standardized infrastructure savings
Less support required for Windows NT
Desktop engineering savings
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11. Did we meet our objectives?
Time estimates - YES
Timelines should have been more aggressive
Majority of time spent on user testing
Cost estimates - YES
It’s easy when there are none
Team Dynamics – NO
Conflicts with engineering lead
Risk Management - YES
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12. Lessons Learned
Don’t manage a project unless it inspires you or presents a growth opportunity
Avoid ‘could you do me a favor’ projects
The Project Manager should be ‘co-located’ with engineering team
99% of meetings were online (Netmeeting, MCI Instant Meeting, WebEx etc)
A ‘co-located’ project assistant is KEY
Question top-down technical strategy
The project is ‘YOUR DOMAIN’, own it
If the strategy is wrong, you must speak up
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13. Lessons Learned Address leadership problems head on!!!
Engineering leadership was absent
Team conflicts lingered from past projects
Issues should have been addressed earlier
Ensure that staff changes are clearly communicated and understood by team members
Engineering lead changed THREE times in 6 months
Business lead changed TWO times in 6 months
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14. Lessons Learned Milestone Setting
Do NOT give an EXACT production release date at the beginning of the project
Identify major milestones, then conduct project reviews to address release dates
Be realistic, not ideal…pad everything 20%
‘Pats on the Back’
Written awards (official and ) make a BIG difference in someone’s day
Money is important, but not a requirement
Understand personalities and needs BEFORE your project starts
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15. Q & A
Thank You
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16. Backup Slides
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