1. ACC Update
Jill Williamson, Injury Prevention and Management Consultant
Dip H&S Mgmt, GradNZISM
Update on the products that I spoke about last year.

2. Accredited Employer Programme (AEP)
What is AEP?
AEP offers significant levy adjustments to employers
Who is eligible for the AEP?
More suitable for large employers – levies over $250,000
Must meet criteria and pass audit
What is AEP
The AEP offers significant levy adjustments to employers who take responsibility for their own workplace health and safety and the management of work related injuries.
AEP is all the elements of WSMP plus 10 elements around claims management
Systems for:
Cover Decisions
Entitlements
File Management
Administration and Reporting
Complaint and Review Management
Development of rehabilitation policies, procedures and responsibilities
Assessment, planning and implementation of rehabilitation
Rehabilitation outcomes, return to work and follow-up procedures
File reviews and case studies, confirmation of injury management procedures in action
Case study interviews.
Businesses in the programme are audited annually by an independent auditor.
Who is eligible for the AEP
Any employers can apply for entry, but it is more suitable for large employers whose levies exceed $250,000 per year.

3. ACC Fleet Saver Programme
What is ACC Fleet Saver?
Specifically for fleets of heavy GSVs
Who is eligible for ACC Fleet Saver?
Five or more GSVs – more than 3500kg
What is ACC Fleet Saver
Programme began in December 2013
An audited safety programme intended specifically for fleets of heavy ‘goods service vehicles’ (GSVs)
Eligible businesses are audited and receive a reduction on the ACC levy portion of their fleet’s annual licencing fees based on their level of road safety practices
Comprises of nine critical elements – seven of the critical elements are modelled on the WSMP audit standard and two are specific to the fleet industry.
Who is eligible for the ACC Fleet Saver
Businesses that own five or more GSVs with a gross vehicle mass of more than 3500kg
The exact dollar value changes with the levy amount each year.
Bronze = The registered owner has developed and implemented policies and procedures that demonstrate their commitment to continuously improve on-road and workplace safety, and injury prevention.
Silver – The registered owner has systems in place to enable continuous improvement through training and other means.
Gold – The registered owner has advanced systems in place that demonstrate continuous improvement in on-road and workplace health and safety.

4. Cover Plus Extra (CPX) What is CoverPlus Extra (CPX)?
Pre-agreed level of lost earnings compensation
Who is eligible for the CPX?
Non PAYE shareholder employees
With upgrades in our technology, there has been some changes to CoverPlus Extra.
These are outlined at acc.co.nz
What is Coverplus Extra
CPX is the optional product that lets people negotiate a pre-agreed level of lost earnings compensation.
It exists to replace Standard CoverPlus and WorkPlace Cover
After customers choose their level of cover, they have two compensation options:
CPX with Standard Compensation – this is when customers receive 100% of the amount of compensation until they are fit to return to work full time.
CPX with Lower Levels of Weekly Compensation – in return for a slightly lower levy, this option would pay less compensation as the individual gradually returns to work. The compensation stops when they work 30 hours a week. Part-time workers cannot choose LLWC.
Who is eligible
Non PAYE shareholder employees can apply for ACC CoverPlus Extra.

5. What’s was in the Pipe Line
Return to Work Workshops
Injury Management Workshops
Construction Health and Safety Risk cards
Risk Reckoner
Programmes
Ride Forever
Drive
Falls and Fractures
Strength and Balance
Review of Experience Rating (ER)
Review of Incentives
Workshops – RTW Workshops have been very popular
We haven’t had any injury management workshops, but have worked one-on-one with businesses to assist with their injury management
Construction cards and Risk Reckoner – are both available online AND I have some Risk Reckoners here today.
Ride Forever – This programme is aimed at motorcycle and scooter safety
Only 3% of vehicle on New Zealand’s roads are motorcycles, but in 2015 they made up 21% of the cost of road crashes.
The programme includes:
Information about protective equipment
Tips for maintain your bike
News and events
Updates and the latest safety technology
Coached courses to hep improve your safety skills
Our Drive programme with the NZ Transport Agency helps young drivers build up their skills and confidence.
New Zealanders ages 16 to 24 years make up 14% of New Zealand’s driving population.
They’re involved in around 37% of all fatal crashes and 38% of all serious injury crashes.
Falls and Fractures Programme – ACC has worked with partners in the health and community sector to help older people stay independent and avoid trips and falls
We know falling over isn’t part of the ageing process, and a lot of falls can be prevented. We want to help you stay on your feet living the life you want to.
Falls and fracture prevention programmes are available throughout New Zealand. See: Live stronger for longer – staying free from fall on our site.
Strength and Balance Programme – This goes hand in hand with the Falls and Fracture Programme
If you’re 65+ and have had a fall, or feel you are at risk of a fall, then strength and balance exercises may be right for you. See: Live stronger for longer on our site.
Experience Rating and Incentives are still be worked on.

6. What happening today? MyACC for Business
New Model for Engaging with Clients
Enable recovery
Assisted recovery
Supported recovery
Partnered recovery
Co-Investment Grants (trial)
Manual Handling programme
MyACC for Business has replaced ACC Online as our online tool for business customers.
The information in ACC Online is no longer being updated and changes you make won’t be actions.
If you’re an ACC Online user, you’ll have received an invitation with instructions to register for MyACC for Business
New Model for Engaging with Clients
We’re now testing this model to see if simpler, faster support helps our clients recover. It should also make it easier for employers to work with ACC.
We’ve established a site in Hamilton to test the model with client cases sampled from around the country.
If we supported one of your employees through the test site you may have notices some changes, such as dealing with different people or teams.
We’re now adding a test site in Hawkes Bay.
We’re trialling clients into four groups bases on the level of supper they need from us.
Enabled recovery
Clients primarily manage their own recovery. They’ll use a self-service website to request support or equipment, find out about their payments and report on recovery progress. There’ll be a team of people available if you or the client needs to speak to us and we’ll follow up if we see things are not going as planned.
Example
An office worker with a fracture who doesn’t need time off work, but needs some support, eg ordering a shower stool or using a taxi.
Assisted recovery
Clients primarily manage their own recovery. One of our team will contact them if there’s something specific to discuss and we’ll be available if you or the client need to talk to us.
A person with a dislocated shoulder, who may need more help and services while they recover, eg short term weekly compensation
Supported recovery
Clients have a dedicated ACC contact who works with them and their employers during their recovery.
A farmer with a disc prolapse where they need our help to:
manage a challenging work environment
access or arrange multiple services that may be needed throughout recovery.
Partnered recovery
Clients and employers build a relationship with a dedicated ACC contact and work together to help the client to manage their injury or recovery.
A client with paraplegia who needs help to coordinate support. This can be long term. 
Co-investment Grants – these re aimed at businesses between 9 and 99 employees.
50% of the cost (up to a maximum for selected aid equipment for businesses in the healthcare sector
The maximum is $1800.
50% of the cost (up to a maximum) for CSC Managing Safely training for businesses in the construction sector. Construction Safety Council.
The maximum is $5600.
Manual Handling
The programme is a simplified manual task risk management programme.
It is based on participative ergonomics.
Hope to test the programme with some businesses in the next 6 – 8 months.
Targeting construction, manufacturing and warehousing.

7. Targeted Financial Incentives
Two new products with:
flexible, connected options that
change with you
encourage continuous improvement
ability to link the levy you pay to your business’s own workplace H&S performance
not your industry average
access tailored, ‘joined up’ services, information and advice to help you improve your workplace health and safety
from WorkSafe New Zealand and across the H&S sector
Targeted Financial Incentives
ACC are looking at two products.
Both products include these key changes to how things are at the moment:
flexible, connected product and service options that change with you and encourage continuous improvement
ability to link the levy you pay to your business’s own workplace H&S performance (not your industry average)
access to tailored, ‘joined up’ services, information and advice (from WorkSafe New Zealand and across the H&S sector) to help you improve your workplace health and safety.
These changes reflect a shift from a ‘compliance’ focus to an ‘outcomes’ focus, where injury prevention and its link to the levy you pay is well understood and all businesses invest in preventing injuries.
Our intention is to build on this initial set of  products. For example, at a later stage, we might consider a product option aimed at businesses with more complex operating environments (eg multi-entity businesses).

8. Product A Default option for most businesses
regardless of their size and health and safety (H&S) maturity
Key features being explored:
continuation of base levy
ability to tailor a portion of your levy
access to services, information and advice
opportunity to ‘ring fence’ low injury risk areas
opportunity to earn ACC reward points
ability to monitor and benchmark your H&S performance
Product A will be the default option for most businesses, regardless of their size and H&S maturity. It is also likely to be the best option for previous or existing Workplace Safety Discount and Workplace Safety Management Practices members.
This product offers a range of options that will influence the levy you pay.
Key Product A features we’re exploring include:
continuation of the base levy (if your business prefers limited engagement and is happy to be levied based on the average performance levels for your industry)
the ability to tailor a portion of your levy, based on your business’s individual performance (if your business is prepared to share your H&S performance) and have the opportunity to lower your levy based on strong H&S performance.
performance indicators that will allow us to evaluate your individual business's performance. We'll continue to look at your actual claims and cost of claims. But we'll also look to include indicators that recognise the other positive things your business is doing to keep your staff health and safe. These might include:
planned/committed training 
worker engagement surveys
best practice information shared with other workplaces
return to work programmes
injury prevention programmes
early claims reporting.
access to services, information and advice to help improve your H&S performance, via a dedicated customer portal (see service options below)
an opportunity to identify and ‘ring fence’ low injury risk areas of a business’s operations in order to shape the final levy calculation
an opportunity to earn ACC reward points for your positive performance outcomes, which could be used, for example, to:
access business mentoring and return to work services
access future targeted incentive products (eg help with accessing selected H&S improvement solutions, such as training or equipment)
offset a levy payment.
ability to monitor and benchmark your H&S performance against other businesses and communicate the results with your:
employees
supply partners and contractors
customers.

9. Product B For businesses who can:
demonstrate strong, existing H&S performance and
are willing and able to manage rehabilitation and claims management themselves
Key features being explored:
ability to ‘self manage’, subject to demonstrating strong H&S performance and service outcomes
completion of a performance assessment and action plan
access to performance monitoring tools
access to services, information and advice
policy renewal periods based on performance
opportunity to earn ACC reward points
accreditation of businesses and third party agencies (TPAs)
opportunity to monitor and benchmark your H&S performance
opportunity to help lead and influence H&S best practice.
Product B is for businesses who:
can demonstrate strong, existing H&S performance and
are willing and able to manage rehabilitation and claims management for all their staff themselves, on behalf of ACC.
We anticipate these businesses will be large in size with strong H&S practices.
Key Product B features we’re exploring include:
clear entry criteria required to confirm strong H&S performance
continued ability to ‘self manage’ injury rehabilitation and claims management, but subject to demonstrating strong H&S performance and service outcomes that will include satisfaction of injured employees
completion of a performance assessment to identify any areas requiring targeted injury prevention action and a plan to address these areas
access to a range of performance monitoring tools
access to services, information and advice to help improve H&S performance, via a dedicated customer portal (see service options below)
policy renewal periods based on performance
an opportunity to earn ACC reward points which could be redeemed to access additional services
accreditation of businesses and third party agencies (TPAs) accepted to use this product
the opportunity to monitor and benchmark your H&S performance against other businesses and communicate the results with your:
employees
supply partners and contractors
customers
an opportunity to help lead and influence H&S best practice.

10. Service Options
Access to a dedicated customer portal containing tailored information, advice and service options.
These might include:
Performance dashboard
Knowledge bank
Levy projection calculator
Industry performance tracker
Real time alerts
Relationship management service
Injury log tool
Advocacy service (Product B only)
All businesses would have access to a dedicated customer portal containing tailored information, advice and service options. These might include:
Performance dashboard
A place to view your key Workplace H&S information and keep it up to date, including:
goals and targets
key performance activity
information to be shared with ACC.
Knowledge bank
‘One stop shop’ access to information on H&S best practice:
NZ business case studies
Access to information and advice from agencies.
Levy projection calculator
Enables your business to calculate the likely future levy impact, based on different actions.
Industry performance tracker
View the performance of your business against that of your industry.
Real time alerts
Keep up to date in (near) real time with key rehabilitation and claims management information, eg injury claims, cost information, medical certificate expiry dates, medical specialist appointments.
Relationship management service
Ability to access different levels of a relationship management service, including:
expert advice and answers to your questions
online booking format for appointments (face to face or call-backs).
Injury log tool
View information about existing injuries.
Share that information with ACC.
Contribute to return to work (RTW) planning.
Quantify optimum vs actual RTW.
Advocacy service (Product B only)
Ensure your employees are receiving the necessary support around their rights with respect to injury prevention, rehabilitation and claims management.

11. What happens next? Feedback on this initial product thinking
Further opportunities to provide input:
Detailed product design … March 2018
New levy rates consultation… September 2018
Final design and delivery starts ... late 2019
For more information go to shapeyouracc.co.nz/workplace-incentives
We are actively seeking your feedback on our initial product thinking … to let us know if we are on the right track. You can provide your feedback on shapeyouracc.co.nz/workplace-incentives.
There will be two further opportunities to provide your input …
Detailed product design in March 2018
Formal levy rates consultation in September 2018
Final delivery of the workplace safety incentives won’t start until late 2019

12. Questions ?