3. Mechanical Service Contractors of Canada * Membership * Education * Business Tools * Discount Programs * Partnerships * Additional Programs * Certification

4. National Certification Program… * MSCC, BOMA & IFMA * Two Levels of Certification 1-MSCC Certified Contractor 2- MSCC Certified Technician * Referral Program * National Recognition * Differentiate from Competition

5. National Certification Program… MSCC CERTIFIED CONTRACTOR The MSCC Certified Contractor designation is awarded to outstanding contractors who have demonstrated industry- leading practices in a number of key competencies along with having technicians who are MSCC Certified. CRITERIA 1- A proven track record in the mechanical service industry 2- At least 20% of your current journeyman that are MSCC Certified Technicians 3- Documented service safety and health programs and maintain an outstanding safety record 4- Provide ongoing educational training to employees 5- Have an established truck inventory control system and major tool inventory program 6- Provide and require photo ID cards to be worn by all field personnel 7- Maintain the highest levels of customer service

6. National Certification Program… MSCC CERTIFIED TECHNICIANS The MSCC Certified Technician program requires technicians to participate in a rigorous apprenticeship training program and have extensive on-the-job experience. Finally, only those who pass the comprehensive exam become MSCC Certified Technicians.

7. National Certification Program… * MSCC, BOMA & IFMA * Two Levels of Certification 1-MSCC Certified Contractor 2- MSCC Certified Technician * Referral Program * National Recognition * Differentiate from Competition www.servicecontractor.ca

8. Education… * 14 + Available Service Specific Courses - Dispatcher Training Course (2 Days) - Project Management For Small Projects (1 Day) - How To Develop & Market Higher Charge Out Rates (1 Day) - Your Million Dollar System (1 Day) - Four Ways To Grow Your Business (1 Day) - Building Your Service Team From the Top Down (1 Day) - Customer Service For Service Organizations (1 Day) - Thriving As A Service Contractor (1 Day) - Electrical Troubleshooting for HVAC Level 1 - Electrical Troubleshooting for HVAC Level 2 - Carbon Monoxide - Marketing Your Service Business - Growing & Developing Service Supervisors - Planning, Goal Setting & Performance Improvement

9. Business Tools… * Labour Estimating Guide For Service * Service Management Notebook * Basics of Service Management Manual * Customer Service Training Series Leader's Guide * Workbooks for Customer Service Training Series * Basics of Plumbing Service Management * Guide To Human Resource Policies * Tailgate Safety Talks For Service * Model Safety Loss & Prevention Program * Your 4 Steps To Bigger Profits * Making Your Business Profitable www.servicecontractor.ca

10. Discount Programs… * Fleet Fuel Discount * Work & Safety Wear * Office Supplies * Insurance * Gas & Welding Products * Hotel Chains * Car Rentals * Service Uniforms * Human Resources * Fleet Vehicle Leasing * Credit & Debit Card Processing * Merchant Fees

11. Why become a Service Contractor member? MCAM is the voice of our industry. Our membership is growing and therefore our voice is getting louder. The MSCC has a seat at the board table. They have regular meetings. The Certification Program and the Member Advantage Program. So ask….Why are you are not a member of MCAM and the MSCC of Manitoba?

12. How Do I Become A Member? Contact Mechanical Contractors Association of Manitoba, 860 Bradford Street R3H 0N5 774-2404 mcam@mts.net www.mca-mb.com Membership fees are $750.00 for the first year and $1500.00 each year thereafter. This entitles the service contractor to all of the benefits the Association has to offer, both Nationally and Provincially.

13. Mechanical Service Contractors of Canada 280 Albert St, Suite 601 Ottawa, ON K1P 5G8 Tel: 613-232-0492 Fax: 613-235-2793 Email: daryl@mcac.ca Website: www.servicecontractor.ca