1. Anti-Fraud Hot Line

2. Overview of Anti-Fraud Hotline - AFH

3. Timeline Cooperative Agreement No 391-A-00-10-01194-00.
On September 21, 2010 an agreement was signed by USAID and TI-P for the implementation of an anti-fraud hotline for a period of 5 years.
In September 2015, due to the success of the project, it was extended
for another two years.
In September 2017, project was again extended for another two years, based on its efficacy in assisting OIG in their efforts to combat corruption in USAID grants.

4. Statistics
Over 97,000 Calls
Over 8,100 Complaints

5. Objectives
Encourage citizens to pursue corruption related complaints as a victim or witness of corruption in USAID funded projects;
Make corruption a high-risk, low-return activity
Prevent corruption during the tendering process of G2G grants
Recovery & Savings of USAID funds due to anti-fraud reporting
Citizens’ engagement in oversight and watchdog actions
Enhanced fraud awareness amongst USAID implementing partners, G2G partner institutions and citizens
Appropriate utilization of donor funds 

6. Outcomes Resolution of complaints of fraud in USAID funded projects
Implementing Partners Educated on Prevention of fraud, wastage and abuse in USAID funded projects
Detection of corrupt activities
Recovery of misused funds

7. Main AFH activities
Develop and Operate a Toll-Free Hotline for citizens to report cases of fraud In USAID funded projects from all over the country
Fraud Prevention and Awareness campaigns to educate the implementing partners and citizens
Marketing AFH through media and other means
Uploading complaints on a database
Analyzing data to improve the working of the AFH
Providing reports to USAID/OIG

8. Complaint Management

9. How complaints are generated
Scanning tender notices for G2G USAID funded projects in newspapers and
PPRA website for;
USAID funded G2G projects which require Public tender notices as per PPRA rules
Calls received through the Toll Free Hotline
SMS, , Website, Fax, Postal Mail, Facebook, Twitter, Whatsapp, and Direct Visit by complainant

10. Calls are received on Toll Free Hotline
Call handling process
After approval, complaint is uploaded on main complaint registration portal.
Complaint is rechecked by Analyst for accuracy of information and then forwarded to Project Manager for approval
Call recordings are checked repeatedly by APC for quality assurance before finalizing the complaint.
Officers try to obtain as much information as possible and create an initial contact form
Trained, multilingual Complaint Officers attend to callers in complainant’s language
Calls are received on Toll Free Hotline

11. AFH Website SSL secured website
Industry standard security technology for encrypting link between WS and Browser.
This link ensures privacy and integrity of data passed between WS and Browser.
Each uploaded complaint is assigned an ID and PIN to check status online
Alerts to complainants are generated, if status of complaint changes, only if they have provided an address.
Instant Alerts to TIP and OIG authorized staff whenever new complaint is generated or there is additional information uploaded
Website provides analytics on multiple allegation types, location, project names, NGO name as well as marketing analytics to assess most popular form of citizen awareness regarding hotline either by TV, Radio, Newspaper, Bill Board, Networking.
Analytical reports are readily available for all complaints that are uploaded
Immediate shutdown accessibility if required.

14. MARKETING

15. Anti-Fraud Hotline Poster ‘English’

16. Anti-Fraud Hotline Poster ‘Urdu’

17. TV Coverage
Aaj Tv

18. TV Coverage
News 1 Tv

19. Billboards
Karakoram Road, Mansehra, KPK

20. Billboards
Hayatabad, Peshawar, KPK

21. Billboards
Girls College, D.I.Khan, KPK

22. Billboards
Old College Rd, Jacobabad, Sindh

23. Billboards
Zarghoon Road, Quetta, Balochistan

24. Local Newspaper Ad
Kawish
Express Tribune

25. Local Newspaper Ad
Mashriq KPK
Daily Dunya

26. Province wise advertisement effectiveness

27. Marketing medium advertisement effectiveness

28. Allegation wise

29. Allegation Wise breakdown of complaints

30. Overall Advertisement Effectiveness

31. Thank You