OfficeServ 7200/7400 Systems-Technical Certification Course

OfficeServ 7200/7400 Systems-Technical Certification Course
04/2009 OfficeServ SPNet Course Technical Training Course Samsung Telecommunications America BCS – Training Group Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

04/2009 OfficeServ 7200/7400 Systems Cell phones and laptops to silent mode. Limit your usage of the internet and texting to before class, during lunch time, during scheduled breaks, and after class . There will be breaks to return any calls or s. If you must make or take a call, step outside to avoid disturbing anyone in the training room. Class hours are from 8:30am to 5:00pm each day. Flights out on Friday must be scheduled after 5:00 PM Thank you Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

04/2009 Introductions Introduce yourself Telephony Experience Data Experience Samsung Experience Expectations from this course? Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

04/2009 OfficeServ 7000 Hardware OS 7100 OS 7200S SPNet License MGI Channel License [1 – 8] OAS MGI16 SPNet License MGI Channel License [1 – 6] OAS MGI16 Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

04/2009 OfficeServ 7000 Hardware OS 7200 OS 7400 SPNet License OAS MGI16 SPNet License OAS MGI16 MGI64 Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

04/2009 Networking with 7000 Series Systems HQ Branch Branch SPNet SPNet OfficeServ 7400 OfficeServ 7100 OfficeServ 7200 SPNet Branch Branch SPNet SPNet OfficeServ 7200-S OfficeServ 7030 SPNet = Samsung Proprietary Network Protocol SPNet Supports up to 15 Nodes using Q-SIG PRI Networking and up to 99 nodes using IP Networking Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

OfficeServ SPNet-Technical Certification Course
05/2009 Resources MGI MPS RTG Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

05/2009 MGI Channels MGI – Media Gateway Interface Converts IP to TDM, SPNet, SIP, H.323, T.38 fax, Inband or Out-of-band signaling of DTMF tones, QoS (ToS/Diffserv), 802.1q/802.1p VLAN Tagging/Priority and IP-UMS Supports Codecs = G.729, G.729A, G & G.711 The MGI does nothing but handle the “voice” part of the network call. It converts the TDM voice to IP packets and vice versa so that the networked sites can talk to each other. Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

MPS Channels MPS = Media Proxy Server
Provides IP to IP conversations without using MGI channels If both nodes have IP sets and a call is established MPS can/is used to free up MGI channels An MGI resource is required to supply Ringback tone even during IP to IP communications 7030, 7100 = built on processor 7200S = on processor + OAS 7200 & 7400 = OAS only

RTG RTG = Ring Tone Generation
RTG channels are specialized MPS channels that provide ringback tone, hold tone and MOH (only internal chimes) 1 RTG call is equivalent to 1 MPS call (2 MPS ports) RTG channels are only available when MPS Service is enabled

SPNet Features

SPNet Features Auto Answer Across Network
Call Completion, Busy Station (CCBS) Call Completion, No response (CCNR) Call Intrusion (Barge In) Call Offer / Call Waiting (Camp On) Call Pick-up Across the Network Call Transfer Caller ID Centralized Auto Attendant Centralized Operator / Attendant Centralized Voic with Message Waiting Lights DID with Pass Through DSS and BLF Across the Network Do Not Disturb Forward External Station Group Overflow Across the Network Intercom Calling / Discrete Dialing Plan Message Key Across the Network Network Page Key Network trunk Ring Destination Remote Hold Across the Network Transfer recall Transfer Retrieve VM Transfer Key

SPNet Programming Overview

SPNet Programming Overview
We will cover the following: Numbering Plan Trunk Groups MGI Groups Networking LCR DID Translation

04/2009 Networking with 7000 Series Systems HQ Branch Branch SPNet SPNet OfficeServ 7400 OfficeServ 7100 OfficeServ 7200 SPNet Branch Branch SPNet SPNet OfficeServ 7200-S OfficeServ 7030 The Numbering scheme (station & station group), node identification, inbound & outbound call routing have to be defined and programmed Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

DM 2.1.0 / MMC 830 System Selection
Assign the Private / LAN side IP address: IP Address Gateway Subnet Mask

DM / MMC 830 LAN Parameter IP Type: Private Only Private with Public Public IP Address 1: IP address of the system

DM / MMC 860 License key Enter the SPNet license in the Service License Key field This license is based on the MAC address of the processor Enables the switch to network up to 99 nodes

DM / MMC 853, 858 Assign the Service that the OAS card will provide If there are multiple cards, select the C/S then select the Service type

DM / MMC 616, 831 Assign the MGI/OAS: IP Address Gateway Subnet Mask Public IP Address Local & Public RTP Ports: If multiple cards are installed offset the starting port number per card

DM 2.1.5 / MMC 843 System Options VoIP RTP Option
DTMF Type Inband (RFC2833) Outband Inband (In Voice) MPS Service = On or Off No MPS >> MGI = On or Off

DM / MMC 843 MPS/RTG Card MPS: IP Type Local Port = Public IP Public Port = 40000 RTG: Local Port = Public Port

DM / MMC 724 Assign the Station (TDM, IP, WIP, Virtual) ports so they are unique to the site Assign the Station Group ports so they are unique to the site

DM 2.8.0 / MMC 724 Features: set LCR as 9
Features *+code this will expand the numbering options to the systems that will be networked together

DM / MMC 724 NLCR Assign the pilot number of the stations and station groups in the other nodes

DM / MMC 210 Intercom External Forward enables a station to call forward to another node

DM / MMC 603 Trunk Group: Type = SPNet Members = MGI Channels to be used for SPNet

DM / MMC 615 MGI Groups: Verify all services are assigned to all MGI channels

DM / MMC 820 System Link ID: set the unique network node identifier IP Address: set the public IP address for the remote nodes System Name: assign the site name No MGI: Yes = use MPS service

DM 3.3.2 / MMC 824 Network Translation
Translation Digits = Assign the node destination for each pilot number from NLCR Wait Length = the number of digits a station will dial Max Digit = the node number + the extension number STN Display = send the station name to the other node

DM 3.3.4 / MMC 210, 501, 825, 861 Networking Options Remote Voice Mail
Remote Attendant

DM / MMC 210 Enable LCR

DM 3.1.2 / MMC 710 LCR Routing Digits
LCR Digit: the digits that will be analyzed when making a call Length: the number of digits to expect Route Table: use table 1 – 32 to route the call

DM / MMC 711 LCR Time Table Predefined for 24/7 operation

DM 3.1.4 / MMC 712 LCR Route Table Route No = 1 – 32
Class No = LCR CoS used for trunk advance Zone = 1 – 4, time change from MMC 711. Always use Zone 1 Group = Trunk Group to use Modify = the table entry number in DM 3.1.5

DM 3.1.5 / MMC 713 LCR Modify Digit Table
Entry No = entry from DM 3.1.4 Delete Count = number of digits to delete counting from the first digit dialed Insert Digits = digits added to the beginning of the dialed number Append Digits = digits added after the dialed number

DM / MMC 714 DID Routing Incoming Digits = the digits received from the carrier Ring Port = the destination station, station-group or B (repeat the digits received Max Count = the number of active calls per DID entry Call Wait = recommend using Yes on all entries Delete Count = number of digits to delete starting with the 1st digit received

DM 4.7.3 / MMC 823 Network COS Enable/Disable SPNet features per COS
Follows the COS in DM / MMC 701 Follows the assignment per station in DM / MMC 301

DM 4.9.2 / MMC 722 DM 4.9.1 / MMC 723 Station/Default Key Programming
NS = Network Station (DSS/BLF) NPG = Network Page NS+2xxx NPG+01+Zone

Lab Hardware OS 7400 OS 7200 MP40 LP40 OAS MGI64 16DLI2 16MWSLI TEPRI2
8TRK SVMi-20i GWIMT GLIMPT MP20 8COMBO PLIM MGI16/OAS SVMi-20E TEPRIa

SPNet Lab 1 – Instructor Led

SPNet Lab 1 – Instructor led lab
2 node setup with 7200 & 7400 WAN Station Range = 2000 Station Group = 5000 Node = 001 Station Range = 2100 Station Group = 5100 Node = 002

SPNet Lab 1 DM 2.1.0 / MMC 830 7200 Private IP Address
Assign the: IP Address – Gateway – Subnet Mask –

SPNet Lab 1 DM 2.1.2 / MMC 830 IP Type 7200 Public IP address
IP Type: Private Only Private with Public Public IP Address 1: IP address of the system

SPNet Lab 1 DM / MMC 860 7200 See text file for license key for the MAC address for your switch Enter the SPNet license in the Service License Key field This license is based on the MAC address of the processor Up to 99 nodes can be networked

SPNet Lab 1 DM 2.2.14 / MMC 853, 858 7200 Select Service Type
Assign the Service that the OAS card will provide

SPNet Lab 1 DM 2.2.2 / MMC 616, 831 7200 MGI/OAS IP Address
Assign the: IP Address – Gateway – Subnet Mask – Public IP Address – none Local & Public RTP Ports: If multiple cards are installed offset the starting port number per card

SPNet Lab 1 DM / MMC 724 7200 Station Numbering 2001 – 20xx Assign the Station (TDM, IP, WIP, Virtual) ports so they are unique to the site Assign the Station Group ports so they are unique to the site

SPNet Lab 1 DM 2.8.0 / MMC 724 continued
7200 Station Group Numbering Assign the Station (TDM, IP, WIP, Virtual) ports so they are unique to the site Assign the Station Group ports so they are unique to the site

SPNet Lab 1 DM 2.8.0 / MMC 724 7200 Feature Codes
Features: LCR set as 9 Features *+code this will expand the numbering options to the systems that will be networked together

SPNet Lab 1 DM / MMC 724 7200 NLCR Assign the pilot number of the stations and station groups in the other nodes

SPNet Lab 1 DM / MMC 210 7200 Intercom External Forward – set to On

SPNet Lab 1 DM / MMC 603 7200 Trunk Group: Type = SPNet Members = MGI Channels

SPNet Lab 1 DM / MMC 615 7200 MGI Groups: Verify all services are assigned to all MGI channels

SPNet Lab 1 DM / MMC 820 7200 System Link ID: set the unique network node identifier IP Address: set the public IP address for the remote nodes System Name: assign the site name

SPNet Lab 1 DM 3.3.2 / MMC 824 7200 Network Translation
Entries from DM 2.8.0

SPNet Lab 1 DM 3.3.2 / MMC 824 continued
7200 Network Translation Node Number + NLCR

SPNet Lab 1 DM 3.3.4 / MMC 210, 501, 825, 861 7200 Networking Options
Leave as default Networking Options

SPNet Lab 1 DM / MMC 210 7200 Enable LCR

SPNet Lab 1 DM 3.1.2 / MMC 710 7200 LCR Routing Digits
Node number to route to LCR Routing Digits

SPNet Lab 1 DM / MMC 711 7200 LCR Time Table

SPNet Lab 1 DM 3.1.4 / MMC 712 7200 LCR Route Table
Route 5 used for SPNet

SPNet Lab 1 DM 3.1.5 / MMC 713 7200 LCR Modify Digit Table
No entry required for this application LCR Modify Digit Table

SPNet Lab 1 DM / MMC 714 7200 The pilot digits of the stations and station groups of this switch

SPNet Lab 1 DM / MMC 823 7200 Leave as default Network COS

SPNet Lab 1 DM 4.9.2 / MMC 722 DM 4.9.1 / MMC 723
7200 NS NPG Will add extenders after both systems are programmed

SPNet Lab 1 DM / MMC 830 7400 Assign the: IP Address Gateway Subnet Mask

SPNet Lab 1 DM 2.1.2 / MMC 830 7400 Private Only
IP Type: Private Only Private with Public Public IP Address 1: IP address of the system

SPNet Lab 1 DM / MMC 860 7400 See text file for license key for the MAC address for your switch Enter the SPNet license in the Service License Key field This license is based on the MAC address of the processor Up to 99 nodes can be networked

SPNet Lab 1 DM / MMC 853, 858 7400 Select MGI-04 + MOBEX-48 Assign the Service that the OAS card will provide

SPNet Lab 1 DM / MMC 616, 831 7400 C1-S6 = Assign the: IP Address Gateway Subnet Mask Public IP Address Local & Public RTP Ports: If multiple cards are installed offset the starting port number per card

SPNet Lab 1 DM / MMC 616, 831 cont. 7400 C1-S9 = Local & Public RTP Port = 30032 Assign the: IP Address Gateway Subnet Mask Public IP Address Local & Public RTP Ports: If multiple cards are installed offset the starting port number per card

SPNet Lab 1 DM / MMC 724 7400 Extension Range = 2101 – 21xx Station Group = 5100 – 5179 Assign the Station (TDM, IP, WIP, Virtual) ports so they are unique to the site Assign the Station Group ports so they are unique to the site

SPNet Lab 1 DM 2.8.0 / MMC 724 7400 Features: LCR set as 9
Features *+code this will expand the numbering options to the systems that will be networked together

SPNet Lab 1 DM / MMC 724 7400 Assign the pilot digits of the other nodes Assign the pilot number of the stations and station groups in the other nodes

SPNet Lab 1 DM / MMC 210 7400 Set Intercom External Forward = On Intercom External Forward = enable (On)

SPNet Lab 1 DM / MMC 603 7400 Trunk Group: Type = SPNet Members = MGI Channels

SPNet Lab 1 DM / MMC 615 7400 MGI Groups: Verify all services are assigned to all MGI channels

SPNet Lab 1 DM / MMC 820 7400 Self = 002 Sys01 = 001 / System Link ID: set the unique network node identifier IP Address: set the public IP address for the remote nodes System Name: assign the site name

SPNet Lab 1 DM 3.3.2 / MMC 824 7400 Network Translation
Node Number + NLCR

SPNet Lab 1 DM 3.3.4 / MMC 210, 501, 825, 861 7400 Networking Options
Leave as default Networking Options

SPNet Lab 1 DM / MMC 210 7400 Enable LCR Enable LCR

SPNet Lab 1 DM 3.1.2 / MMC 710 7400 LCR Routing Digits
Enter the node numbers for all remote systems

SPNet Lab 1 DM / MMC 711 7400 Leave as default LCR Time Table

SPNet Lab 1 DM 3.1.4 / MMC 712 7400 LCR Route Table
Route 5 used for SPNet

SPNet Lab 1 DM 3.1.5 / MMC 713 7400 LCR Modify Digit Table
No entries required LCR Modify Digit Table

SPNet Lab 1 DM / MMC 714 7400 The pilot digits of the stations and station groups of this switch

SPNet Lab 1 DM / MMC 823 7400 Leave as default Network COS

SPNet Lab 1 DM 4.9.2 / MMC 722 DM 4.9.1 / MMC 723
7400 NS NPG Will add extenders after both systems are programmed

SPNet Lab 1 Additional programming
7200 7400 Create the Operator group with the 1st digital station Create 2 station groups with 1 or 2 members Create the SVM group with the first 4 ports as members Assign the NS keys with numbers from the other node Create the Operator group with the 1st digital station Create 2 station groups with 1 or 2 members Create the SVM group with the first 4 ports as members Assign the NS keys with numbers from the other node

SPNet Lab 1 – Test Functions
7200 7400 Call an extension in the 7400 Call a station group in the 7400 Call the SVM in the 7400 Test the NS keys Call an extension in the 7400 Call a station group in the 7400 Call the SVM in the 7400 Test the NS keys

SPNet Lab 2 – 2 Node network

SPNet Lab 2 Instructions for 2 node network

SPNet Lab 2 7400 7200 MP40 IP address = Gateway = Subnet Mask = OAS IP address = Gateway = Subnet Mask = MGI64 IP address = Gateway = Subnet Mask = SVMi-20i IP address = Gateway = Subnet Mask = Extension Range = 3200 – 32xx Station Group Range = 5200 – 52xx SVMi ports Range = 3280 – 32xx IP set Range = 3300 – 33xx MP20 IP address = Gateway = Subnet Mask = OAS/MGI IP address = Gateway = Subnet Mask = Extension Range = 3000 – 30xx Station Group Range = 5100 – 51xx SVMi ports Range = 3080 – 30xx IP set Range = 3100 – 31xx

SPNet Lab 2 Questions 7200 7400 Can you call the 7400?
When answered on the 7400 do you have 2 way audio? Do the NS keys work? Can you call the 7200? When answered on the 7200 do you have 2 way audio? Do the NS keys work?

SPNet Lab 3 - Multisite

SPNet Lab 3 – Multisite 7400 7200 System A: node 002 IP Address Gateway Extension 2400 – 2499 Station Group 5400 – 5479 System B: node 004 IP Address Gateway Extension 2500 – 2599 Station Group 5500 – 5579 System C: node 006 IP Address Gateway Extension 2600 – 2699 Station Group 5600 – 5679 System D: node 008 IP Address Gateway Extension 2700 – 2799 Station Group 5700 – 5779 System A: node 001 IP Address Gateway Extension 2000 – 2099 Station Group 5000 – 5039 System B: node 003 IP Address Gateway Extension 2100 – 2199 Station Group 5100 – 5139 System C: node 005 IP Address Gateway Extension 2200 – 2299 Station Group 5200 – 5239 System D: node 007 IP Address Gateway Extension 2300 – 2399 Station Group 5300 – 5339

SPNet Lab 3 – Multisite Create group 5x00 = 1st digital station
Create group 5x01 = all sets Create group 5x03 = UCD, set SMT phone as member, any associated programming for UCD, assign keys associated with UCD to stations Analog trunks ring group 5x01 during day & SVMi at night Set all stations to page zone 0 DID calls ring ………… Assign NS keys (ability to see one station per node) Centralized Attendant for night mode to system B – 7400 Assign NPG key on the operator station of each node, extender for a 7400 node NPG+01+0 [01 = Sys01 entry in DM 3.3.1, varies per node]

SPNet Lab 3 Function test
Call multiple systems to verify routing and audio Setup multiple NS keys for different nodes on one of your systems and test functionality Test NPG functionality Test UCD functionality

SPNet Lab 4 – Tandem Trunking

SPNet Lab 4 Tandem Trunking
Route outbound calls to utilize trunks in another node LCR is used to modify (insert digits) and route the call to the proper node

Routing Digits DM / MMC 710 10 digit local dialing Local area codes: 972, 214 &469 Route 1 used for all calls using local trunks LD area code 512 to go out another node A new route is created for 512 in order to modify the number dialed

Routing Table DM / MMC 712 Route 2 was selected in DM 3.1.2 Trunk Group 803 (SPNet) is used Modify entry 1 is selected to insert required digits

Modify Digits DM / MMC 713 Entry Number = table location assigned in the Routing Table Delete Count = the number of digits to delete from the caller entry Insert Digits = digits to be inserted in front of what the caller dialed. > in this case we are inserting the node number + 9 Append Digits = insert digits at the end of what the caller dialed

DID Ringing in remote node Incoming Digit = 9 Ring Port = 9 (LCR Feature Code) Max Count = up to the client (how many active calls max) Delete Count = 1 [the 9 is removed] (the node number is removed automatically) DM / MMC 714

SPNet Lab 5 – DID Pass Thru

SPNet Lab 5 DID Pass Thru DID Pass Thru:
In the node that has the PRI/SIP trunks assign the DID digits received in DM / MMC 714 and direct them to the pilot digits (station or station group) of the node the call is to terminate in The node that the DID is pointed to, an entry in DM / MMC 714 of the DID digits (i.e. 6703) is directed to a station or station group

Lab 6 – Centralized Operator
SPNet Lab 6 – Centralized Operator

SPNet Lab 6 Centralized Operator
DM / MMC 825 Remote Attendant Status: No = local attendant Yes = remote attendant assigned per Ring Plan Trunk Number = pilot number from NLCR of the remote attendant group (i.e. 50) Outgoing Digit = last digits of the target group (i.e. 00)

SPNet Lab 7 – Centralized VMAA

SPNet Lab 7 Centralized VMAA
DM / MMC 825 Remote Voice Mail [Remote Nodes] Status = use remote VM Yes or No [set to Yes in those nodes that will use the remote VMAA] Trunk Number = pilot number from NLCR of the remote attendant group (i.e. 50) Outgoing Digit = last digits of the target group (i.e. 00)

SPNet Lab 7 Centralized VMAA
DM / MMC 824 Network Dial Translation [Node that has the VMAA] Mailbox = Set to Yes in order to create mailboxes/subscribers for that range in NLCR This includes stations and station groups

SPNet Lab 7 Centralized VMAA cont.
DM /MMC 740 SVMi Options [Node that has the VMAA] SVM Auto Setup = set to Yes when the SVM is restarted it will create the required subscribers SPNet STN = set to Yes create all subscribers as assigned in DM / MMC 824 SPNet Trunk = set to Yes write all SPNet trunks to the SVM Trunk table

SPNet Lab 8 – Router / Firewall

SPNet Lab 8 with Routers Node 003 Node 002 Node 004 Node 001
Router / Firewall Node 003 Node 002 Pub IP /24 Pub IP /24 Pub IP /24 Pub IP /24 MP Node 004 MP OAS Gateway Node 001

SPNet Lab 8 System A: node 002 IP Address Gateway Extension 2400 – 2499 Station Group 5400 – 5479 System B: node 004 IP Address Gateway Extension 2500 – 2599 Station Group 5500 – 5579 System C: node 006 IP Address Gateway Extension 2600 – 2699 Station Group 5600 – 5679 System D: node 008 IP Address Gateway Extension 2700 – 2799 Station Group 5700 – 5779 Assign the following Public IP addresses to the 7400 systems: System A = System B = System C = System D =

SPNet Lab 8 with Routers Ports required for SPNet
Module Service Protocol Port(s) Notes MP SPNet TCP 6100 Used to pass SPNet signaling, call setup, BLF status & other info between nodes ITP UDP 6000, 9000 MGI16/64, OAS MGI 30000 ~ (2 ports/channel) MPS 40000 ~ (2 ports/channel) OAS provides 64 MPS channels RTG 45000 ~ (2 ports/channel) SVMi-20i VM Control 6001, 6002 VM FTP 21 Upgrade Port 60024

05/2009 Port Forward Click the Firewall/Port Forward sub-menu. Then enter a rule to forward port 6100 to your MP. Then click the OK button. Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

05/2009 Port Forward The Firewall/Port Forward rule to forward port 6100 to your MP should show up in the Configuration List. Does SPNet work now? Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

Ports to Open for MGI 05/2009 IP Ports That MUST be Open When Going Through a Firewall Service Type Port Number Protocol Remarks MGI16/OAS Card 30000~30031 RTP RTCP Even port: for each MGI channel Odd port : for each MGI channel MGI 64 Card 30000~30128 Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

05/2009 Port Forward Click the Firewall/Port Forward sub-menu. Then enter a rule to forward ports thru to your MGI. Then click the OK button. Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

05/2009 Port Forward Click the Firewall/Port Forward sub-menu. Then enter a rule to forward port – to your MGI64. Then click the OK button. Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

05/2009 Port Forward The Firewall/Port Forward rule to forward port thru to your MGI should show up in the Configuration List. Does SPNet work now? Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

SPNet Lab 8 with Routers Function Test
Call a station in another node, did you receive two way audio? Do the NS keys function properly?

Instructions to be provided by Instructor
SPNet Lab Final Instructions to be provided by Instructor

OfficeServ Advanced Course
OfficeServ 7200/7400 Systems-Technical Certification Course 04/2009 OfficeServ Advanced Course Thank You ! Copyright 2009 Samsung Telecommunications America. All rights reserved. Confidential and proprietary information.

OfficeServ 7200/7400 Systems-Technical Certification Course

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