1. Produce Customer Master Data Records
U.S. ARMY SOLDIER SUPPORT INSTITUTE
NONCOMMISSIONED OFFICER ACADEMY

2. Terminal Learning Objective
Action: Produce Customer Master Data Record
Conditions: FM Leaders in a classroom environment working individually and as a member of a small group, using doctrinal and administrative publications, practical exercise, personal experience, handouts, and discussion
Standard: With a minimum of 80% accuracy, learners must demonstrate proficiency with:
Define the reimbursable process
Generate customer master record 2

3. Reimbursable Process
A Reimbursable is represented by an agreement between two entities: the requesting entity and the performing entity. Reimbursable is used so that an installation or activity can perform non-mission functions for other activities or installations without consuming their normal mission funds. The Reimbursable governing authority is the Economy Act. 3

4. Reimbursable Process Overview
Requires master data such as customers, materials, projects, and internal orders.
Includes receiving income funding documents
Establishing sales orders and projects to track the revenues and expenses
Accumulating actual costs related to reimbursable order execution
Generating customer billings against reimbursable orders
Applying payments from customers
Tracking open accounts receivables 4

5. Reimbursable Program Benefits
The reimbursable program gives the activity:
Better utilization of resources
Economies of Scale: one installation providing support vs. several installations (not limited to just one)
Centralized installation support
Proper charging of support cost, in other words costs go where they are needed 5

6. Examples of Reimbursable Work
Custodial or housekeeping services
Security services
Education, training, storage, laundry, and printing
Manufacture, production, or assembly of items 6

7. LSA#1 Check on Learning
Q1: T/F: The Purpose of the Reimbursable Process is so that an installation or activity can perform non-mission functions for other activities or installations without consuming their normal mission funds.
Q2: At a minimum, there must be two entities involved in the Reimbursable
Process, the (a) _________ and the (b) __________
Q3: The Reimbursable governing authority is the:
a. Prompt Payment Act (PPA)
b. Fair Trade Act
c. Economy Act
d. Non-PPA Act

8. LSA #1 Summary 8

9. Generate Customer Master Data9

10. Customer Master Data Overview
Customer Master Data is a collection of Customer Master Records. Records that are created via an interface with a source system, such as the Army Enterprise System Integration Program (AESIP), Product Lifecycle Management Plus (PLM+). The PLM+ is the main source for customer master data. It is the GFEBS source of Customer Master Data for all Entities that have a Department of Defense Activity Address Code (DODAAC) W37R7A . 10

11. Concepts
A customer master record contains key information for a customer (i.e., customer name, address, pricing information, partner information, payment terms, and hierarchical information).
Integrating Master Data through a single source such as GFEBS accomplishes the following:
Eliminates data redundancy and conflicting information.
Provides a single view of the master data information.

12. Concepts (Cont.) Agency Location Code
An eight (8) digit numeric code assigned to U.S. government agencies by the Department of Treasury (for Federal customers with a Trading Partner Agreement only) that identifies an agency accounting location or regional financial office on account reports and documents.
The ALC is the mechanism by which the Treasury transfers funds from one agency to another.
Account Groups
Account group determine data needed for the Master Record. There is an account group for Army Customers, Public Customers, Service Customers, etc.
Each customer resides within one of the following 11 Account Groups: Z001- Z011
The Account Group chosen does the following:
Determines the views and fields that are required, optional, conditional (ROC), displayed, or not shown at all.

13. Concepts (Cont.)
The Customer Master Record contains four (4) main areas that contain the following:
General data, including the customer’s encrypted bank details
Accounting data
Sales data
U.S. Federal Government fields

14. Business Partner Information
A customer may have relationships with other customers, also known as business partners.
The business partner’s master data record contains data about its function, such as:
Location
Point of Contact
Shipping Information
Payment Terms 14

15. Master Data User Roles Role Responsibilities
Customer Master Data Controller
Create and Maintain Customer Master Accounts.
Create customer Master Records (XD01)
Change customer Master Records (XD02)
Display customer Master Records (XD03)
Block /unblock customer Master Records. (XD05)
Customer Interface Monitor
Monitor activity of the interfaces through the report and
error logs created after each scheduled interface run.
Monitor customer master interfaces (XD03)
Customer Master Mass Maintainer
Create and Maintain Customer Master information – many records changed at the same time. In addition, makes mass changes to customer master data.
Mass Updates (XD99)
Customer Master Data Reporter
Display changes to Master Data records for customers.

16. Deleting/Blocking a Customer Master Record
Customer Master Records cannot be deleted; they can
only be blocked from execution. Once blocked, the
information exist in historical data.
Customer Master Records may be blocked from execution
when:
There is no activity to the account for five years.
The customer is no longer valid.
The account already exists.

17. XD01 – Generate Customer Master Data
Simulation
The Facilitator's demonstrates this activity while you follow along
Hands on Exercise
The Facilitator's will lead you step by step through the activity using the training materials provided
* NOTE: GFEBS is NOT case sensitive! 17

18. Generate Customer Master Data
1. Enter T-Code XD01- Press Enter 1
2. Select the appropriate Account Group 2 3
3. Company Code Defaults to: ARMY 4
4. Sales Organization: The unit responsible for distributing certain products / services and negotiating sales conditions. 6 5
5. Distribution Channels are the ways in which products or services reach the customer.
6. Under Division, you can supervise distribution and monitor profitability of materials / products / services. 7
7. Green Check-It.

19. Generate Customer Master Data (Cont.)
1. Enter Individual or Company address information.
5. Click ‘Control Data’. 1 5
2. If entering a company, NO title required. Enter Company name 6 1
6. Trading Partner is a legally independent Company belonging to the group 7 3
4. Enter Company Full address information.
7. Tax number 1 for an “Individual” Tax number 2 for “Business taxpayers” Tax number 3 for “Other Entitlement Systems” 4
3. Search Term in the event the full name or number cannot be remembered.
Note: For training purposes, use “45-123” as the constant, and the last for your Birth MMDD. (e.g ) Dash MUST be present

20. Generate Customer Master Data (Cont.)1
1. Click ‘Contact Person’. 2 3 4 5
5. F…(Function) is the Area of Responsibility contact person is in charge of. 6
6. Click ‘Further Data’. 9
2. Input First and Last name of POC
3. Input First name of POC
4. Dep..(Department ) of the contact person for your internal purposes. 7 7
7. “Attribute 1” is the field for determining primary and non-primary contacts
9. Click ‘Home Address’
8. “Green Check it” to accept the information and advance the slide 8

21. Generate Customer Master Data (Cont.)
5. Click ‘Payment Transactions’. 3
3. Click the ‘green-check mark’ to continue 5 4 1
1. Enter the entire work address of the POC. This includes the phone number.
4. Enter Recon. Account.
2. Click the ‘green-check mark’ to continue 2

22. Generate Customer Master Data (Cont.)4 1
1. Enter the ‘Terms of Payment’. 8
8. Click ‘Billing Documents’ tab 7
3. Enter ‘Grouping Key, Pmt meth supl. and lockbox’ 2
7. Enter Commercial Group 3
2. Enter ‘Payment Methods’
4. Click ‘Correspondence’
5. Enter ‘Dunning’ procedure 5 6
6. Click: ‘Sales Area Data’

23. Generate Customer Master Data (Cont.)
3. On the menu bar, click ‘US Federal Government’ 3
1. Enter the ‘Terms of Payment’ 1 4
4. Input the Agency Location Code (ALC) 5 2
5. Input the ‘Fee Schedule’
2. Under “Tax c…” (classification) enter all zero’s on ALL three lines 6
6. System generated message. Annotate for record

24. LSA #2 Check on Learning
Q1: Customer Master Records cannot be ______; they can
only be ______ from execution.
Q2: T/F: The business partner’s master data record contains data about its function, such as: Shipping Information and Payment Terms.
Q3: Tax number 1 represents what?
[a] Other Entitlement Systems
[b] Business Taxpayer
[c] Individual Tax Number 24

25. LSA #2 Summary 25

26. Conduct Practical Exercises26

27. TLO Summary Action: Produce Customer Master Data Records
Conditions: FM Leaders in a classroom environment working individually and as a member of a small group, using doctrinal and administrative publications, practical exercise, personal experience, handouts, and discussion.
Standard: With at least of 80% accuracy, learners must demonstrate proficiency with:
Define the reimbursable process
Generate customer master record 27