1. Planning
Goal:
To provide modern, secure, functional and aesthetically appealing Bus Stop Shelters along Jogoo and Argwings Kodhek roads.
Impact
Enhanced comfort of commuters
Improved security
Creation of employment

2. Situation before
Situation After

3. Planning… Construction of modern Kiosk
Goal:
To construct 300No. of modern kiosk to settle
informal traders
Impact
Creation of employment
Improved security
Environmental friendly

4. Situation Before
Modern Kiosks

5. Treasurer Revenue Collection Goal:
To increase revenue collection from Ksh. 2.2b to 7.7b
Results:
Increased revenue base from 2.2b to 7.7b
Networked of cash collection point
Enhanced data base on council’s debts
Introduced new sites for hosting banners.
Targeted big rate payers, advertisers
Set individual targets per revenue collector per day.
Provided transport to revenue collectors

6. Strategies Decentralized the collection to the ward level
Revenue Officer targeting lorries transporting building materials to the city
Booth for collection of revenue

7. Strategies… Manual Receipts used previously
Preprinted Receipts introduced

8. Financial management system

9. Administration
Goal:
Beautification of the city
Impact
The stakeholders, especially the business persons along Mombasa Road have appreciated the importance of beautification.
Beautiful road with adequate trees and flowers.
Improved image of the Council.

10. Situation Before
Situation After

11. Challenges Inadequate resources Increased crime rate
Rural urban migration
Unemployment
Proliferation of informal settlement
Corruption
Mounting public expectation
New technologies
Intensifying public scrutiny

12. Lesson learned Implementing reforms requires continual monitoring
Involvement of stakeholders has improved service delivery
Councils desire and commitment to reforms has transformed the City

13. Conclusion The Council has embraced this concept by ensuring:
Departments have formulated objectives
Targets set by departments are aligned to the strategic plan and the budget
The expected results commensurate to the budget allocated (Value of money)

14. Way forward The Council is determined to provide Services to Nairobi Residents in an effective and efficient manner so as to be recognized as the most attractive cities in the World. Thank you