1. The Certified Quality Process Analyst Handbook 1st edition Chapter 9: Basic Quality Tools 2nd edition Chapter 3: Quality Tools
Presented by Dr. Joan Burtner
Certified Quality Engineer
Associate Professor of
Industrial Engineering and Industrial Management

2. Seven Classic Problem-Solving Tools of Quality
Check Sheet
Pareto Chart
Scatter Diagram
Histogram
Cause-and-Effect Diagram
Flowchart
Control Chart
IDM 355 Fall 2017
Dr. Joan Burtner, Associate Professor of Industrial Engineering

3. Classic Quality Tool 1: Check Sheet
Also known as a tally sheet
Helps gather data on the frequency of occurrence of particular events or defects
Check sheet design often requires prior knowledge of the process
Poor Performance on Statistics Exam Check Sheet SS MS JB RR GB
didn't eat breakfast √
not enough sleep
didn't study
too many exams that day
didn't understand topic
poor math skills
unfair test
forgot to bring calculator
IDM 355 Fall 2017
Dr. Joan Burtner, Associate Professor of Industrial Engineering

4. Classic Quality Tool 2: Pareto Chart
Pareto (an 1800s Italian economist) noted that 80 percent of the wealth in Italy was held by 20 percent of the population
Juran (20th century) 80% of the variation in a process is caused by 20% of the variables
20% - vital few
80% - trivial many or useful many
IDM 355 Fall 2017
Dr. Joan Burtner, Associate Professor of Industrial Engineering

5. Classic Quality Tool 2: Pareto Chart
Causes are frequently documented in a check list which is used to generate a Pareto chart
Managers use Pareto charts to help focus or prioritize process improvement efforts
IDM 355 Fall 2017
Dr. Joan Burtner, Associate Professor of Industrial Engineering

6. Classic Quality Tool 3: Scatter Diagram
Also known as an X-Y graph
“Shows whether or not there is a correlation between two variables”
Caution: A statistical correlation does not guarantee a direct cause and effect
Linear/nonlinear
Positive/negative
IDM 355 Fall 2017
Dr. Joan Burtner, Associate Professor of Industrial Engineering

7. Classic Quality Tool 4: Histogram
Bar graph that represents the frequency distribution of the data
X-axis shows cell boundaries
Y-axis shows cell frequency
Shape of the bars is only a rough indication of the distribution
IDM 355 Fall 2017
Dr. Joan Burtner, Associate Professor of Industrial Engineering

8. Classic Quality Tool 5: Cause-and-Effect Diagram
Other names
Fishbone diagram
Ishikawa diagram
C-E diagram
Used to show the many different causes that may contribute to a problem (effect)
Causes are frequently generated through brainstorming sessions
Methods
Machine
Flat Tire
Man
Materials
IDM 355 Fall 2017
Dr. Joan Burtner, Associate Professor of Industrial Engineering

9. Classic Quality Tool 5: Cause and Effect Diagram
Manufacturing Environment 4M Chart
Man
Machine
Methods
Materials
Service Environment 4P Chart
People
Policies
Procedures
Plant
Other categories sometimes used (6M, etc.)
IDM 355 Fall 2017
Dr. Joan Burtner, Associate Professor of Industrial Engineering

10. Classic Quality Tool 6: Flowchart
Load
Maps the sequence of steps and decision points in a process
Helps group to have common understanding of the process
Wash
Dry
Paint
Cure
Distribute
Scrap
IDM 355 Fall 2017
Dr. Joan Burtner, Associate Professor of Industrial Engineering

11. Classic Quality Tool 7: Control Chart
Purpose
Indicates how a process behaves over time
Shows when a process is being influenced by special causes
Chart consists of UCL, CL, LCL, and data points
Examined for nonrandom patterns
See Chapter 14 (2nd edition) or Chapter 20 (1st edition) for detailed discussion of control charts.
IDM 355 Fall 2017
Dr. Joan Burtner, Associate Professor of Industrial Engineering

12. Contact Information
US Mail:
Mercer University School of Engineering
Macon, GA
Phone: (478)
IDM 355 Fall 2017
Dr. Joan Burtner, Associate Professor of Industrial Engineering