1. Basic Concept of 5S-KAIZEN-TQM ApproachBY
F. M. CHIBUNDA
JULY, 2017
MWANZA

2. Presentation outline
Introduction and background of 5S-KAIZEN-TQM Approach
What do 5S –KAIZEN-TQM activities target
Benefits of 5S – KAIZEN-TQM activities

3. History
In 2000, Dr. Wimal Karandagoda, Director of Castle Street Hospital in Sri Lanka, first applied this industrial tool (approach) to health sector.
He invented the stepwise approach from 5S to KAIZEN then to TQM.
KAIZEN is a Japanese word for the Continuous Quality Improvement.
This problem solving process can spread to whole organization under the top management’s leadership.
The success is based on bottom up approach “5S” as the continuous team approach “KAIZEN”

4. 5S-KAIZEN-TQM originated in the operational management in Japanese manufacturing industry. However in recent years the focus has shifted from manufacturing industry to the cutting-age emerging service providers.
Objective of this approach have been transferred to the value co- creation activities of service sector including health care and medical services.

5. In health sector there is always a mismatch between demand and supply of resources for health with demand being higher than supply
In the hospital setting there is a lot of problems which needs to be addressed by management and frontline health workers

6. PROBLEMS OF HOSPITAL SETTING
Human Resource
Financial Problems
Time limitation
PROBLEMS OF HOSPITAL SETTING
Technical Problems
Infrastructure
What do we do with all these problems in our settings ??? What about management and front line workers

7. Let’s come together and navigate through with an appropriate approach than waiting for some one to offer a help/ assist

9. Unnecessary transportation Unnecessary inventory
What is 5S
5S is a philosophy and a way of organizing and managing the workspace and work flow with the intent to improve efficiency by eliminating waste, improving flow and reducing process unreasonableness (Working Environment Improvement)
5S can do the following:-
Identify Abnormalities
Identify wastes and reduce the wastes
Improve safety
Improve productivity
Reduce cost
Increase Morale
Improve delivery of services
Over processing
Unnecessary transportation
Unnecessary waiting
Unnecessary inventory
Unnecessary motion
Over production

10. What is “KAIZEN” ?
“KAIZEN” is continuous problem solving process to improve working environment, process and conditions with existing resources
KAIZEN are adopted not only to clinical setting but also several hospital management settings in health care facilities
KAIZEN can help a hospital to create “continuous quality improvement culture” to meet internal and external clients’ satisfaction
Make things better step by step and the target is “your work”

11. What is “Lean thinking” (Lean management) ?
Is a process of eliminating waste from your working environment with the goal of adding value.

12. Types of Waste in work place

13. LEARN PRINCIPLES
LEARN MANAGEMENT

14. Two ways communication and improve organization

15. What Kaizen can help ? Find root causes of problems and solutions
Improve management skills
Improve/promote quality of services
Strengthen team work

16. Total Quality Management
TQM is a multi-disciplinary and participatory processes which optimize all categories of activities in all departments/units and staff for realizing high quality services
TQM process, (consisting of 5S and KAIZEN), should be a part of institutional managerial framework for seeking high productivity and quality of services delivery

17. What TQM can do? Improve quality of the final product or services
Increase customer satisfaction
Visible growth of health setting
Help on making right decisions of existing resource for success
Reduction of cost
Managing whole facility with certain level of quality

18. NOTE: 5S-KAIZEN-TQM Approach is the step-wise quality improvement approaches that can be done and applied in any organization and by anyone with:
Little knowledge
Little dedication
Little hard work and
A very big positive attitude

19. Thank you for listening