1. New Mexico Business Portal Closeout Department of Information Technology Estevan Lujan, Acting Cabinet Secretary
September 26, 2018

2. Project Overview Purpose Objectives
Fulfill requirements of 2014 One-Stop Business Portal Act requiring the Department of Information Technology (DoIT) to create a user-friendly website providing businesses a “one stop” location to access information and to perform processes required to do business in New Mexico.
Objectives
Interface with state agency websites to provide “one stop” for business owners to plan, start, maintain and expand their businesses
Provide general business information including tax and regulation requirements, permit, licensing and tax payment and access to customer service assistance
Design a dashboard with user ability to save work and return at a later time to complete

3. New Mexico Agency Participants
Department of Information Technology – LEAD (DoIT)
Economic Development Department (EDD)
Regulation and Licensing Department (RLD)
Secretary of State (SOS)
Taxation & Revenue Department (TRD)
Workers’ Compensation Administration (WCA)
Workforce Solutions Department (WSD)

4. Approach
Phase I: DoIT successfully set up the governing structure, established the Steering Committee, hired project management and IV&V contractors, built interagency and business sector advisory coalitions, and conducted the procurement for a website development vendor
Phase II: DoIT procured a second website development contractor, implemented an interim website that met basic requirements, and completed work on NMBP

5. Schedule Major Project Deliverables Due Date Project Phase
Charter, schedule, communication plan, risk assessment
August 31, 2015
Initiation
Project governance
High-level requirements
September 15, 2015
Planning
Gap analysis
November 15, 2015
Interim website implementation
December 31, 2015
Implementation
Agency website analysis
March 15, 2015
Agency website improvements implemented
May 31, 2015
Detailed requirements
January 29, 2016
Business life cycle process document
March 30, 2016
Marketing plan
May 31, 2016
NMBP design
March 14, 2017
NMBP implemented
June 28, 2017

7. Accomplishments
Successful implementation of the New Mexico Business Portal on June 28,
Timely integration of functions and information from SOS, RLD, WCA, TRD, WSD and EDD websites
Effective collaboration with a business advisory group consisting of:
NMSU
City of Albuquerque Economic Development
Fat Pipe Chamber of Commerce
Mondragon Consulting
NM Business Coalition
Albuquerque Small Business Development Center
Sandoval County
The Waite Company
Think New Mexico

8. Funding & Certification History
Funding and Certification History
Date
Certification Phase
Amount
Funding Source
 7/22/15
 Initiation & Planning
$400,000
Laws 2015, Chapter 101, Section 7(8)
 6/22/16
Implementation 
 $600,000
Total Certified:
 $1,000,000

9. Actual Expenditures Description FY16 FY17 FY18 Total
Description
FY16
FY17
FY18
Total
Project Management
Services
Project Manager
$313,148.00
$180,000.00
$493,148.00
Implementation Services
Website Design
Website Development, Initial Website Development, Final
$308,619.14
Other Services
Marketing and promotional services
$49,900.31
$38,776.80
$88,677.11
IV&V
IV&V 
$61,190.04
Total:
$599,709.49
$951,634.29

10. Lessons Learned Marketing is Key
Due to nature of the NMBP, buy-in from the business community was critical. Marketing should have been a key element of the project plan from the beginning, but was not introduced until late in the project. Despite this, the team still achieved measurable success obtaining business community buy-in.
Project Management Efficiency and Continuity
DoIT contracted for project management support, and ultimately involved two project managers for a substantial portion of the project. For future projects, it would be more efficient to engage shared project management support to provide the level of engagement needed at various points in the project more efficiently, and to ensure continuity throughout the effort.

11. DoIT requests to close out the New Mexico Business Portal project