1. Continuing the Transformation Journey
Sharon Butler, Associate Vice President
MSU Human Resources
March 23, 2018

2. Stabilizing Our Foundation2

3. MSU HR by the Numbers 3

4. 2017 Statistics & Results
Received 226 fraudulent unemployment compensation claims in FY 2018
Saved $1,434,042 as of March 31, 2017
Redesigned HR website
Increased traffic to site by 19%
Created Project Control Unit
Successfully implemented PageUp on time and within budget 4

5. Solutions Center Answered over 51,000 phone calls
Eliminated phone tree; answered more calls; decreased wait time
Facilitated over 16,000 I-9s
Decreased exposure to maximum timeliness fines by $789,500
Simplified employment verifications
Decreased time to verify to 10 min. (avg.) 5

6. Performance Excellence
Improved performance management process
4295 performance planning meetings completed
Provided performance data to MAU leaders
MAU leaders have access to their data through the Performance Excellence Dashboard
Provided training and toolkits
138 supervisors completed Strategies for Performance Excellence workshop
Beginning in 2018: HR will provide printed copies of the dashboard to each MAU twice a year. 6

7. Performance Excellence Summary Report7

8. Preparing for the Future
Create MSU HR Consulting Service Delivery Model
MSU HR professionals work with units as consultants
Research Job Rotation Concept
MSU HR professionals rotate work assignments with unit HR professionals
Post Temporary and On-Call positions
Increase quality and diversity of applicant pools 8

9. Questions? 9