1. Complete Vertical Marketing State: Closed State: Verification Pending
Requester Closes the ticket.
State: Closed
State: Verification Pending No
Vertical Marketing
Issues Found?
Requester reviews and tests the report within 3 business days.
Note: The issue detection/resolution cycle may take no more than 10 business days.
Yes
Note: This step must be executed on within 3 business days, otherwise the ticket will automatically move into the ‘Closed’ State
State: Verification Pending
Mindteck
Upon completion, the developer moves ticket into Verification Pending, notifies requester
State: Fix Pending No
Vertical Marketing
Product Manager
Mindteck
Mindteck
Vertical Marketing
Opens ticket in JIRA for new report request, attaches template document, assigns it to Product Manager (PM). PM moves ticket to Pending state
PM triages, prioritizes ticket, assigns ticket to Mindteck developer.
Mindteck picks up ticket , provides estimated completion date in comment.
Questions on report?
Question is specified in Requirement template doc. Developer notifies requester.
Answer is given in Requirement template doc. Requestor notifies developer.
Yes
State: Open
State: Pending
State: Fix Pending
State: Fix Pending
State: Fix Pending