1. Soft Market Testing - KPIs
Wednesday 13th June 2018

2. Feedback from survey (March 2018)
Less Questions, we have reduced the number of KPIs down
Clarity, we have made the questions clearer and less complex
Removed duplication
Aligned KPIs and PAMMS
Analysis from PAMMS has driven us to create the draft KPIs
Handout for provider
These are only draft KPI’s/MI’s
Feedback thoughts to IRN Inbox
Method of collection
Currently use Essex Insight
Looking at other systems to collect the KPI’s going forwards
Some of the information will be collected from the provider and some will be collected by ECC/CCG
Any that should be added to distinguish between two good homes?
Will these KPI’s work for you?
Feedback thoughts to Contract Management Inbox