1. Human Services Integration Project
NOSDA AGM June 8, 2017

2. Human Services Integration
the Human Services Integration Office is situated in the Ministry of Community of Social Services (MCSS), its mandate and objectives are shared across MCSS, the Ministry of Housing (MHO) and the Ministry of Education (EDU). Our ministries are working closely together on the project and connecting with other ministry partners, such as the Community Hubs Division at the Ministry of Infrastructure (MOI), the Ministry of Municipal Affairs (MMA) and, the Ministry of Advanced Education and Skills Development (MAESD) and the Community Hubs Secretariat.
Human Services Integration
HSI Office established at MCSS to explore integration across three provincial programs
Municipal service system management is central to integration
Working with municipal partners to understand the current state and identify opportunities and challenges

3. Engagement to Date Working horizontally across ministries:
Shared mandate with the Ministry of Housing and the Ministry of Education
Other partners: Ministry of Infrastructure (Community Hubs Division), Ministry of Municipal Affairs, Ministry of Advanced Education & Skills Development, Ministry of Health and Long-Term Care
Meetings with municipal organizations to seek feedback on scope and high-level goals:
NOSDA face-to-face meeting January 2017
The Ontario Municipal Social Services Association (OMSSA) staff, Board, conferences, Leadership Table
Association of Municipalities of Ontario (AMO)
Urban Commissioners
Site visits to learn about service management approaches and understand local priorities

4. Project Overview Project Goals Key Principles Preliminary Scope
Related
Health Services
Employment and Training
Community Hubs
Other Programs and Initiatives
Early Years
&
Child Care
Municipally-Delivered Social Assistance
Person-Centered
Affordable Housing & Homelessness
Prevention
Strengths-Based
Project Goals
Flexibility for service system managers
Access and opportunity for people
Enhanced
system management
Reduce barriers to integration
Focus on outcomes
Reduce duplication
Policy (Legislation, Regulations)
Planning
Funding
Service Delivery
Accountability & Reporting
Business Processes & IT
Potential Action
Areas
Simplified Service Experience
Enhanced Capacity to Deliver
Strengthened Accountability
Partnerships/Relationships
Future State
People are better able to navigate and access the right supports at the right time
Improved information sharing across programs
More efficient use of resources
Innovative, responsive services
Better outcomes for people
Streamlined processes, reporting, etc.
Draft – For Discussion

5. Information Collection Approvals & Decision Making
Project Components
Information Collection
Approvals & Decision Making
Engagement
Implementation
Provincial-Municipal Roles & Responsibilities
Ongoing Engagement and Communications
Formal Provincial-Municipal Consultations:
AMO MOU
T-OCCA
Considerations for Roll-Out:
Capacity (e.g., Human Resources, Technology)
Communications & Change Management
Scale & Timing
Jurisdictional / Literature Scan
Provincial-Municipal Co-design of Recommendations
Municipal Delivery Approaches & Integration Initiatives
Broad Engagement (Clients, Staff, Other)
Approvals (Provincial and Municipal)
Evaluation Framework / Continuous Improvement

6. Current State Workshops
11 workshops with CAOs, Directors and Managers from all 47 CMSMs/DSSABs
Collecting information on delivery approaches and integration efforts
Sharing ideas and experiences

7. Current State Workshops (Cont’d)
Developing a high-level “picture” of service systems
Commitment to share results with participants
Will also share province-wide findings

8. Current State Workshops (Cont’d)
Began with northern service managers. First three workshops now complete:
May 24: City of Greater Sudbury, Cochrane, Nipissing, Sault Ste. Marie
May 31: Thunder Bay, Kenora, Rainy River
June 6: Parry Sound, Manitoulin-Sudbury, Algoma, Timiskaming, District Municipality of Muskoka

9. What We Heard from the North
Most service managers have integrated some aspects of their service system
There is a desire to move towards a more ‘person-centred’ approach
Change can take time; requires communication and strong change management
“Integration is exciting, but the whole thing is a pain point”
“DSSABs are themselves about integration” [and perhaps a model to build upon]

10. What We Heard from the North: Key Themes
Themes are consistent with earlier conversations with municipal partners, with additional details/nuances and considerations for the north:
Policy Clarity & Alignment
Connected IT & Business Systems
Processes & Reporting
Information Sharing & Partnerships
Change Mgmt. & Comms
Access & Connectivity

11. Next Steps Information Collection (Spring/Summer)
Complete 8 more workshops across the province
Validate and share information with participants
Further Engagement (Summer/Fall)
Client and staff perspectives on human services integration
Indigenous engagement on human services integration
Ongoing Communication
Keeping municipal partners informed of progress

12. Questions for Discussion
Thinking about your own DSSAB/CMSM, do the key themes emerging from the workshops resonate?
Are there other things that the Human Services Integration Office should consider as we move forward on the project?
Are there other important northern considerations that need to be kept in mind?