1. Gerald Whitney, Mission Support Alliance
OPEXShare Metrics
…and what we can learn from them
Gerald Whitney, Mission Support Alliance
DOE Operating Experience Program Coordinator Meeting Savannah River Site
April 26, 2018

2. Discussion Overview Background Traffic and Trends
Content Published, Types and Quantities
Data Points – what are they and how are they captured
Registered User Trends
Analysis of the data
Conclusions
10 years ago, participation was XXX
Today, participation is YYY

3. Background
Developed in 2008 as Hanford (internal) Operating Experience tool
Migrated to external website 2010
Opened to External DOE Users 2012
Currently used at all DOE EM Sites and DOE Laboratories
Total Website Hits - 11,386,010
Total Registered Users: 11,274

4. Content Published

5. Registered User Base Since 2008
User base has increased by ~80 %
Registered Users
– 2,400 (Hanford Feds & Contractors)
– 11,268 DOE Complex- wide

6. Data Point - Feedback Submittals
User Feedback Tools

7. Data Point - Feedback Voting
Thumbs Up Tool

8. Data Point - Feedback Form
Feedback Forms submitted by users for articles viewed

9. Feedback - Comments
Comments

10. Performance Metrics Content Applicability – demonstrates content value
Content Views – demonstrate overall readership (passive learning)
Content Downloads – demonstrate readership + >interest
User Responses – demonstrate user involvement/collaboration
User Internalization (Active) – demonstrates direct application

11. Responses and Active Vs. Passive Internalization
Reponses count equals all feedback provided by the users.
Active Internalization:
Entered into formal required reading program
Used at manager, safety, pre-job, or other meeting
Incorporated into work planning/work package
Incorporated into Document
Incorporated into training or OJT program
Other action taken
Passive Internalization:
Read for personal information/use
Distributed to others for information only

12. DOE Site Usage

13. DOE National Laboratory Usage

14. Content Applicability

15. Content Applicability Percentage

16. User Internalization

17. Article Usage

18. ORPS Usage
(457 ORPS Summaries)

19. Top 10 Articles

20. Analysis of Top Ten Articles
Ergonomic Practices associated with Sitting Top the list
Serious events and violations fill most of the list
Driving Safety shows up.
30% difference between the top issue and the 10th

21. Top ten Downloads
Sitting Hazards rises to the top again in the top two, top 32%
Employee peer pressure next
Remaining focus on more serious injuries and events with exception of Daylight Savings Time article.

22. Articles with the Most Responses
Ergonomics still near the top
Lock and Tag and electrical articles rate high and often
Start to see more programmatic articles (e.g., Preventative Maintenance Program)

23. Articles with the Most Active Internalizations
Direct worker injury appears to be the focus
High number of electrical related articles, 5 of 10 (50%)

24. Articles with the Most Passive Internalizations
General “high level” safety topics appear to have more passive internalization
Home safety
One ladder fatality

25. Conclusions – what the metrics tell us
User base has increased over 80% since 2015
Top rated articles share similar statistics reads, responses, internalizations and focus on mostly on work planning
Content Internalization (All Sites)
73% of articles published have been considered Applicable
42% of articles have been Passively Internalized
6% of articles have been Actively Internalized
User Engagement – higher at sites that fully implement OPEXShare Feedback tool

26. Content Published