1. An Asia-Pacific Human Services Ministry provides employment services earlier and to more people with IBM Cúram software
Collaboration
collaboratively view, share and manage case information
Accessibility
providing citizens with an intuitive online portal to apply for services
Business Challenge: An Asia-Pacific government ministry was supporting its portfolio of services – including employment programs – with an array of systems that had grown inconsistently, were difficult to navigate, and were costly to modify. Citizens were accessing services through multiple channels, data and capabilities were duplicated, and referrals were not being driven by outcomes. There was evidence of inconsistent service delivery, and the organization struggled to implement policy changes in a timely manner. The ministry needed a solution that would help them provide earlier offers of employment assistance to a wider range of citizens, which would ultimately require the ability to share information with other services and agencies.
The Solution: The ministry implemented a unified service platform that combined a comprehensive view of citizen information, powerful eligibility tools and an intuitive online portal. The solution improved employee productivity while facilitating better social outcomes for individuals. From a cost perspective, the out-of-the-box functionality of the IBM Cúram software saved the ministry significant development and maintenance expenses. The client is especially satisfied that the solution was delivered on time and on budget with more functionality than it originally anticipated. The flexibility of the new solution will easily accommodate social policy changes for years to come. 
Flexible
Accommodates future programmatic and policy changes
New Zealand Ministry of Social Development
Solution components
Cúram Social Program Management Platform
Cúram Life Event Management
Cúram Universal Access 1