1. Care Management Implementation Update February 6, 2018

2. Why the Change to VirtualHealth?
More intuitive screens and workflows; improved user experience
Built-in Care Team support and messaging more aligned to all of our Care Management programs
Single price…
…for all modules, including not just Care Management, but Utilization Management, Disease Management, and Health & Wellness for future business opportunities
…including any agreed-to CCNC-specific workflow or functionality items
…including support work and continued improvements in the future
Better out-of-the-box reporting capabilities
Enhanced clinical content compared to only a year ago when we first evaluated them
Strong motivation to truly partner with us and support or programs and partners

3. VirtualHealth Care Manager Home Page

4. Project By the Numbers 13 60 3 42 Work Streams Work Packages Instances
Weeks Until Go-Live
Resource capacity that supports a single work package, defect/bug fix, or similar deliverable at one time
Custom source code deliverable that is based on a single scope-limited requirement document
Separate instances of VH to support system exploration, testing, training, and production activities
Total time available to develop and deploy minimum viable product functionality 5

5. Project Milestones 3/5/18 8/27/18 1/2/18 8/20/18 10/29/18
WP Completion
First 5 work packages completed
3/5/18
Day 2 Kick-Off
Day 2 work packages begin
8/27/18
Project Kick-Off
First 12 work packages begin
1/2/18
Training
Train the Trainer begins
8/20/18
Go-Live
CCNC go-live
10/29/18 6

6. Project Plan 11

7. CCNC Work Packages 10 101 Member Profile - Standard 102
Temporary Members
103
Member Plan Disenrollment - Standard
104
Member Plan Re-enrollment - Standard
105
Provider Profile - Standard
106
Temporary Providers
107
Provider Appointment - Tasks
108
Referrals - View and Management
109
Referrals - Provider View and Management
110
Referrals - Member View and Management
112
Automated Referrals - ADT/ Impactability
113
Caseload Assignment - Manual
114
Caseload Assignment - Automated
115
Caseload Scoring and Balancing
116
Member Participation - Tasks
117
Initial Needs Assessment
118
Health Risk Screening
119
Interaction Tracker
120
Assessment Templates
160
Navigation
121
Care Plan - Problems - Management
122
Care Plan - Problems - Auto-Population
123
Care Plan - Problem History
124
Care Plan - Tasks
125
Care Plan - Patient Centered
126
Care Plan - Offline
127
Medications - Manual Reconciliation
128
Medication - Automated Reconciliation
129
Business Delegated Rules
130
User Profiles and Departments
131
Portal Permissions
132
Protected Document View (42CFR)
133
Correspondence Templates
134
Report - Health Educator/Coach Outreach
135
Dashboards - CM Processes
136
SSO - Integration - MicroFocus
137
Membership - Integration - Enrollment File
138
Providers - Integration
139
Risk - Integration - Impactability
140
Operations - Integration - Medical Claims
141
Operations - Integration - Pharmacy Claims
142
Operations - Integration - Pharmacy Fill History
143
Clinical Data - Integration - ADT
144
Clinical Data - Integration - Lab Results
145
Clinical Data - Integration - Immunizations
146
Clinical Data - Integration - Medi-Span
147
Correspondence - Integration - Fax
148
Education - Integration - Healthwise
149
Replicated Database
150
SSO - Integration - Care Impact
157
Community Resources - Directory
151
Medication List
152
Medication Issues Migration
153
Allergies Migration
154
Episodes Migration
155
Notes Migration
156
Offline iOS app
158
Provider Portal - Practice Roll-Up
159
Provider Portal - Member Eligibility Check 10