1. 2011 Benchmarking Conference
December 8, 2011
Phil Jeffery, Chief Deputy Director Michigan Department of Technology, Management & Budget

2. Today’s discussion
It’s great to be connected with this organization; today’s discussion will center on the following:
Status of Michigan’s dashboard and scorecard effort
Working together across traditional boundaries
Economic Vitality Program
Shared Services Site
Next steps for improving performance
We are getting our metrics in order….

3. We are getting our fiscal house in order.
Revenues
Expenditures
You know, it truly is an exciting time to be in state government….
We’re ending a cycle of fiscal uncertainty….
We have stopped kicking the can…

4. It’s truly a new era . Putting strategy in the driver’s seat
Adjusts base to balance revenues and expenditures
Eliminates one-time solutions
Right-sizes programs
Funds long-term liabilities
Establishes a predictable and stable tax structure
Priority placed on performance outcomes .
Revenues
Expenditures
And ushering in a new era of structural balance…
Revenues and expenditures are now in alignment
We are moving past one-time solutions
We are right-sizing programs
Funding long-term liabilities
Establishing a predictable and stable tax structure
Placing a priority on performance outcomes

5. Accountability and transparency are at the center
Highlights of our Open Michigan approach:
Data access
Spending information
Performance management
Our “open door” approach to government means that information is not only easy to access, but also that it is complete, well organized, easy to use, and easy to understand.
That’s why we recently consolidated all of our transparency information into the Open Michigan site…
While it’s easy to pour millions of dollars into transparency tools and efforts, our effort to consolidate this information involved existing tools and limited staff time.
Can we do more to build this out? Absolutely, but we are weighing the costs with the use and to the greatest extent possible, maximizing what we already have for the greatest return on our investments.
All focused on achieving real results for real people…

6. Delivering metrics that matter
External dashboards provide awareness of Michigan’s overall performance for our citizens and businesses
Benchmarking provides critical perspective for performance improvement

7. Establishing new management tools
Scorecards are a ready tool to measure department, program and eventually individual outcomes and outputs, to inform funding decisions and operational improvements
Having a center of excellence and champions within the agencies is making all the difference

8. Tools for local use… This is part of a bigger picture….
Download this fillable
form at
Many local jurisdictions were already using metrics. Today, over 400 municipalities have embraced this approach, in many cases with similar metrics and equipping leaders to benchmark against each other for performance improvement.
The model dashboard was developed in partnership with the Michigan Municipal League
While it can be customized, it includes the metrics that are deemed to be the most important.
This is part of a bigger picture….

9. Economic Vitality Incentive Program (EVIP)
Opportunity to receive a maximum of 67.8% of FY 2010 revenue sharing statutory payment
Eligible cities, villages and townships may receive 1/3 of the maximum for each of three categories:
Accountability and Transparency
Consolidation of Services
Employee Compensation
Key Dates
October 1: Citizen’s guide and performance dashboard
January 1: Plan to increase cooperation, collaboration and consolidation
May 1: Employee compensation plan
Public Act 63 of 2011, introduced the Economic Vitality Incentive Program.  Each city, village, or township that received a FY 2010 statutory payment greater than $4,500 and fulfills the specific requirements for all of the three categories will be eligible to receive a maximum of % of its FY 2010 total statutory payment (rounded to the nearest dollar).  An eligible city, village, or township will receive 1/3 of the maximum amount for each of the three categories they fulfill the specific requirements for.  The three categories are Accountability and Transparency, Consolidation of Services, and Employee Compensation.  Each eligible city, village, or township must submit the certification form and required attachments for each category to qualify for payment. Any local unit that falsifies certification documents shall forfeit any future economic vitality incentive program payments and shall repay the state all economic vitality incentive program payments it has received. Detailed information regarding each category can be found in Public Act 63 of 2011.
A resource that you may find of use for the January 1st deadline…

10. Shared services online community
Together we are improving service and reducing the cost of government
Working across agencies typical jurisdictional boundaries
The site features an open government group for sharing of best practices in areas like benchmarking
Shared Services Community (sharedservices.michigan.gov) is a great example of how we’re flipping the status quo on it’s head…organized around lines of business instead of government levels, we have over 250 members since it launched in September.
Would encourage you to visit our booth next door and get signed up today….
MIDEAL: Leveraging economies of scale and a common competitive bidding process
Shared Networks: No more building networks on top of networks - we are sharing the EXISTING infrastructure, to benefit all.

11. Next steps for performance improvement
Transparency enables our citizens and state employees to be better informed, which leads to better decisions supporting our drive to reinvent of Michigan
We need your help…
Working together to encourage more people involved in benchmarking to move Michigan forward
Collaborate to share best practices and to share services
In closing, information that is shared up, down, and across the organization has a greater likelihood of fostering:
evidence-based planning,
Budgeting,
decision making,
And can generate dialogue and action to improve benchmarking and performance.
We also need your participation in sharing best practices and where possible…take an even bigger step toward better government by sharing services…including on the new shared services site.
At the end of the day, it all boils down to this…working together, and making the most of our tools and resources, we CAN and we MUST empower our citizens with the tools and information they need and deserve.
Benchmarking is always better when we can capture government-to-government metrics.
Together we can empower our citizens with the tools and information they need and deserve.

12. For more information
Phillip Jeffery Chief Deputy Director Michigan Department of Technology, Management & Budget (517)
Thank you for hosting this event.
And thank you for including me here today….