1. Dynamics 365 for Customer Service - Elevator Pitch
Earn customers for life
Customer Service & Support Management
Customer Service & Support Operations
Influencing Roles: CIO, COO, CXO, CFO
Target Audience:
Quick Pitch
Guided, intelligent service and support on any channel with a unique ability to work with your existing systems
Questions
Customer Benefits
Help agents solve cases faster and avoid escalations using a process driven UI that provides the right resources and data at exactly the point of need (USD, business process flow, automation)
Automate resolution and free up agents to work on high-value interactions by using intelligent service and support bots that are always available, and built on the deepest AI framework in the market 
Use service and support as an upsell/cross-sell opportunity by empowering your service and support agents with machine learning-driven recommendations 
Question
Answer
Have your costs escalated beyond your initial quote? Are you able to right-size usage?
With Dynamics 365, there are no hidden costs. We honor yearly true-downs, so that you only pay for what you use. We won’t automatically raise the price at renewal.
Your agents probably use multiple data sources. Is there a licensing upcharge with your current vendor?
Microsoft uniquely provides automated guided assistance across Dynamics 365, legacy, and external data applications to streamline the agent experience, with no supplemental charges.
Can your vendor support multiple service and support scenarios? (different geos and products)
Dynamics 365 provides a flexible business process framework, which enables multiple service and support scenarios. Built-in logic lets you configure flows that adjust in real-time, guiding agents to the next best action every time.
USD = Unified Service Desk