1. HUMAN BEHAVIOR UNDERSTANDING OWN BEHAVIOR UNDERSTAND OTHERS’ BEHAVIOR
INTERACTIONS, TEAMS….

2. ATTITUDES FAIRLY LONG LASTING AFFECT BEHAVIOR?? BELIEFS FEELINGS
BEHAVIORAL TENDENCIES
AFFECT BEHAVIOR??

3. CHANGE ATTITUDES? LEARNING/EDUCATION CHANGE BEHAVIOR FIRST
SIGNIFICANT EMOTIONAL EVENT

4. COGNITIVE DISSONANCE
TWO THOUGHTS IN CONFLICT

5. JOB INVOLVEMENT
ATTACHMENT, INTEREST IN JOB
AFFECTS PERFORMANCE

6. ORGANIZATION COMMITMENT
ATTACH TO ORGANIZATION, DEPT.
AFFECTS PERFORMANCE?
DEPENDS ON ORG. GOALS/PERSONAL GOALS
REWARD TIED TO PERFORMANCE
REDUCE TURNOVER

7. JOB SATISFACTION & PERFORMANCE
SATISFACTION = PEFORMANCE?
SATISFACTION PERFORMANCE?
PERFORMANCE SATISFACTION?

8. JOB SATISFACTION & TURNOVER ABSENTEEISM OTHER??? SERVICE INDUSTRY
SABOTAGE?

9. LOCUS OF CONTROL INTERNAL EXTERNAL INDIVIDUAL BELIEVES S/HE CONTROLS
MORE PROACTIVE
EXTERNAL
OUTSIDE FORCES CONTROL EVENTS
MORE REACTIVE

10. SELF-ESTEEM BELIEF IN ONESELF ASSESSMENT OF WORTHINESS
HIGH SELF-ESTEEM
SET HIGHER GOALS
TAKE NON-TRADITIONAL JOB…..

11. SELF CONFIDENCE BELIEF IN ONES OWN ABILITIES HIGH, MORE PROACTIVE
AFFECTS MOTIVATION...

12. EGO STRENGTH BELIEF IN ONE’S CONVICTIONS HIGH EGO STRENGTH
HIGHER LINK BETWEEN ATTITUDE & BEHAVIOR

13. TOLERANCE FOR AMBIGUITY
LOW - SEEK MORE ORDER
HIGH - UNSTRUCTURED SITUATIONS OK

14. AUTHORITARIANISM
PREFER ESTABLISHED ROLES
PREFER ESTABLISHED ORDER

15. MACHIAVELLIANISM COMMON CONNOTATION: SEEKS PERSONAL GAIN
ENDS JUSTIFY THE MEANS

16. PERSONALITY TYPE TYPE A TYPE B AGGRESSIVE ACHIEVEMENT ORIENTED
PERHAPS PEFECTIONIST
TYPE B
NOT AGGRESSIVE
LOWER NEED FOR ACHIEVEMENT

17. PERCEPTION
STEREOTYPES
BIASES
PREJUDICES
HALO/HORN
PROJECTION

18. PERCEPTION SELECTIVE PERCEPTION ATTRIBUTION ASSUMED SIMILARITY
WHAT WE EXPECT
WHAT WE “KNOW”
FILTER COMMUNICATION
ATTRIBUTION
ASSUMED SIMILARITY

19. “MYERS-BRIGGS” EXTROVERT - INTROVERT INTUITION - SENSING
THINKING - FEELING
PERCEIVING - JUDGING