1. STRATEGIC PLANNING Case Study Work Session 3 From Concept to Reality
International Summer School Integrated Care
Pepper’s Salt Resort, Kingscliff, NSW, March 27th, 2018

2. The Implementation Model for Integrated Care
Change Management Steps
Relationship Building Activities
Needs Assessment
Establishing a guiding coalition
Diagnosis
Situational Analysis
Building support for change
Value Case Development
Vison and mission statement
Analysis
and Design
Feedback Loop
Cycle of Learning
Strategic plan
Developing collaborative
capacity
Establishing mutual gain
Communication
Implementation
Support
Implementation and
institutionalisation
Monitoring and
evaluation
Evaluation
Goodwin, 2015, 2017; Lewis and Goodwin, 2017

3. Vision and Mission Statement
Articulates compelling case for change
Developed in an inclusive way with key stakeholders, including patients, to promote ownership of vision
Defining narrative to confer meaning and purpose of change, especially to patient benefits (often written from point of view of patients)
Promotes understanding, builds legitimacy, guides action and decision-making, motivates staff
Examples and tools:
The ‘narrative’ developed by National Voices and adopted by the National Collaboration on Integrated Care in England;
The ‘Esther project’ in In Jönköping, Sweden
The ‘Mrs Smith’ story in South Devon and Torbay (repeated in many different parts of England)

4. Strategic Plan Examples and tools:
Gains signed and formal commitments to change from partners in care
Establishes the rules of engagement
Defines the roles and responsibilities of partner organisations
Creates the key goals and outcomes to be achieved, including performance indicators
Develops a time plan for action
Builds collaboration and consensus in strategic decision-making
Examples and tools:
National Strategy for Integrated Palliative Care in Serbia
Belgian Chronic Care Strategy
Results based accountability (RBA) during the Chronic Care Demonstrator programmes in Wales

5. Group Work - Instructions
Groups will now put together a scheduled plan of action for their integrated care programmes.
Groups will put together
a plenary presentation of no more than 6 slides that examines each aspect of their group work under the following headings:
Rationale for Change
Overarching Aims & Objectives
Diagnosis Results
Analysis & Design Results
Mission Statement
Action Plan with Timescales