1. Inter-Service Postal Training Activity
INSTRUCTIONAL GUIDANCE: Before presenting this lesson, instructors must thoroughly prepare by studying this lesson and identified reference material. Throughout this lesson, solicit from students the challenges they experienced in the current operational environment (OE) and what they did to resolve them. Encourage students to apply at least 1 of the 8 critical variables: political, military, economic, social, information, infrastructure, physical environment and time.
INTRODUCTION
Method of Instruction: Conference / Discussion
Instructor to Student Ratio is: 2:30
Time of Instruction: 5 mins
Media: Large Group Instruction
Motivator:
Whatever branch of service you are in, you are expected to move about every 3-6 years. A sponsor is appointed and will contact you before your arrival. When this happens, your sponsor can lighten your load by using your information to establish a mailbox for you, which will allow you to begin receiving mail at your new duty station. As a mail clerk, you will provide in-processing and out-processing service for eligible customers that includes establishing a mail receptacle to a designated customer upon request of an appointed sponsor or the customer him/herself.
NOTE: Show Slides – Postal Service Center
Operate a Postal Service Center
February 2018

2. Postal Service Center (YouTube Video)
From the presentation mode, click on the picture to play the YouTube video.
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NOTE: Show Slides – Terminal Learning Objective
Video 1
PSC Slides

3. TLO – Operate a Postal Service Center
LESSON OUTCOME
Students will learn the services provided by a Postal Service Center (PSC) and the functions they perform in support of postal operations. At the conclusion of this lesson, students will know how to issue, manage, and close mail receptacles for postal patrons and how to receive, sort, and deliver mail in a PSC.
TERMINAL LEARNING OBJECTIVE:
ACTION: Operate a Postal Service Center
CONDITION: In a classroom environment, given access to DOD M (DOD Postal Manual), DD Form 2258 (Temporary Mail Disposition Instructions), DD Form 2262 (Receptacle Record), DD Form 2263 (Mailing Address/ Combination Notice), DA Form 3955 (Change of Address and Directory Card), AF Form 624 (Base/Unit Locator and PSC Directory), NAVMC (Mail Directory File Card), PS Form 3801 (Standing Delivery Order), PS Form 3849 (Delivery Notice/Reminder/Receipt), PS Form 3907 (Mail Pickup Notice), mail receptacle name label, articles awaiting delivery, standard United States Postal Service (USPS) supplies and equipment and an awareness of Operational Environment (OE) variables and actors.
STANDARD: Provide Postal Service Center (PSC) service to eligible customers by issuing mail receptacles, closing mail receptacles, and delivering mail that is too large for the receptacles. Students will be assessed with a minimum of 80% accuracy during the following learning activities:
TERMINAL LEARNING OBJECTIVE (CONT’D):
1. Communicate postal services provided by a PSC.
2. Manage mail receptacles.
3. Perform PSC mail processing functions.
Close mail receptacles for out-processing personnel.
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.
Terminal Learning Objective
ACTION: Operate a Postal Service Center
CONDITIONS: In a classroom environment; given access to the following material below and awareness of the Operational Environment (OE) variables and actors: Respective branch directory cards, DD Forms 2258, 2262, 2263, PS Forms 3801, 3849, 3907, mail receptacle name label, and articles awaiting delivery.
STANDARD: Provide PSC service to eligible customers by issuing mail receptacles, closing mail receptacles, and delivering mail that is too large for the receptacles. Student must be able to achieve a minimum of 80% on the performance-based test.
Safety Requirements: In a training environment, leaders must perform a risk assessment in accordance with ATP 5-19, Risk Management. Leaders will complete the current Deliberate Risk Assessment Worksheet (DD Form 2977) in accordance with the TRADOC Safety Officer during the planning and completion of each task and sub-task by assessing mission, enemy, terrain and weather, troops and support available-time available and civil considerations, (METT-TC). Note: During MOPP training, leaders must ensure personnel are monitored for potential heat injury. Local policies and procedures must be followed during times of increased heat category in order to avoid heat related injury. Consider the MOPP work/rest cycles and water replacement guidelines IAW FM , Multiservice Tactics, Techniques, and Procedures for Nuclear, Biological, and Chemical (NBC) Protection, FM , Multiservice Tactics, Techniques, and Procedures for Chemical, Biological, Radiological, and Nuclear Decontamination.
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.
Risk Assessment Level: Low
Environmental Considerations: Environmental protection is not just the law but the right thing to do. It is a continual process and starts with deliberate planning. Always be alert to ways to protect our environment during training and missions. In doing so, you will contribute to the sustainment of our training resources while protecting people and the environment from harmful effects. Refer to FM Environmental Considerations and GTA ENVIRONMENTAL-RELATED RISK ASSESSMENT.
Evaluation: Practical Exercises X and Y. You will be given a performance-based test in which you must achieve a minimum of 80% in order to pass the test.
Instructional Lead-In: In the previous lesson, you were taught and tested on your knowledge and ability to conduct postal directory functions. We will use that knowledge to learn how to provide PSC service to eligible customers. An MPO with PSC capabilities offers a more convenient and flexible arena of mail service for its customers. We will begin by discussing what a PSC is and its purpose.
NOTE: Show Slide – Operate a PSC

4. Operational Variables (OE)
Note: Instructor will give an Personal Experience, scenario and or ask students how the different OE variables listed above will affect how we accomplish the mission.
Purpose: Inform students of the different Operational variables that may affect the mission. To insure students have adequate knowledge of the possible operating environment, Conditions, Circumstances and influences that may affect the employment of the capabilities of the mission.
Slide: Should generate a brief discussion. No longer than three minutes
Publishing document: Training Circular TC *** Breaks down OE Variables further.

5. Services provided by a PSC includes:
Operate a PSC
What is a PSC?
Services provided by a PSC includes:
Issuance and withdrawal of mail receptacles.
Delivery of accountable mail
General delivery service.
Directory mail service.
Customer complaints and inquiries.
Operate a PSC
1. Learning Step / Activity 1. Postal Service Center (PSC) General Information
Method of Instruction: Conference / Discussion
Instructor to Student Ratio: 2:30
Time of Instruction: 45 mins
Media: Large Group Instruction
 a. Postal Service Center (PSC)
The PSC is a section of the Military Post Office (MPO) designated to deliver mail to customers, through mail receptacles. The PSC conducts business through a customer service window that provides the following services:
(a) Issuance and withdrawal of mail receptacles.
(b) Delivery of accountable mail, ordinary mail too large for the receptacle, or mail volume too excessive for the receptacle.
(c) General Delivery service.
(d) Directory mail service.
(e) Customer complaints and inquiries.
NOTE: Show Slides – Postal Clerk Responsibilities
PSC Slides

6. Postal Clerk Responsibilities
Provide mail service.
Maintain physical security of the mail.
Maintain directory card file.
Deliver mail as expeditiously as possible.
Correct discrepancies noted on inspections.
Report known or suspected postal offenses.
Conduct only official postal business at window.
Handle customer complaints efficiently.
Manage your behavior and display courtesy to all customers.
Postal Clerk Responsibilities
b. Postal Clerk Responsibilities within a PSC
A postal clerk assigned to a PSC will distribute all personal incoming mail into mail receptacles, provide general delivery service, and prepare the necessary forms used to notify customers of oversized and accountable mail addressed to them. Your responsibilities within a PSC are to:
(a) Provide mail service and operate the PSC in accordance with current directives.
(b) Maintain physical security of the mail at all times.
(c) Maintain an accurate and current directory card file as well as a mail record accountable file.
(d) Deliver mail as expeditiously as possible.
(e) Correct discrepancies noted on PSC inspections.
(f) Report known or suspected postal offenses to the MPO supervisor.
(g) Conduct only official military postal business at the PSC window.
(h) Handle customer complaints efficiently and resolve them as soon as possible. If the problem cannot be effectively resolved, contact the MPO supervisor.
(i) Manage your behavior in a professional manner by displaying the proper military bearing and courtesy to all customers.
NOTE: Show Slides – Rules Applicable to All PSCs
PSC Slides

7. Rules Applicable to All PSCs
Place damaged or wet articles in designated area.
Report suspected mail to MPO supervisor.
Deliver personal mail to the receptacle holder or authorized agent.
Place mail for an advance receptacle holder in the receptacle.
Postage due is not collected at overseas MPOs.
Do not charge customers for a mail receptacle.
Rules Applicable to All PSCs
d. Rules Applicable to All PSCs
(1) Place articles received in a wet or damaged condition in the damaged parcel area for repair and further processing.
(2) Report mail suspected of containing harmful or illegal substances to the MPO supervisor immediately.
(3) Deliver personal mail to only the receptacle holder or authorized agent. A valid ID card will be required prior to the delivery of mail to an individual. Personal recognition is authorized when delivering mail directly to customers known by the mail clerk.
(4) Place mail for an individual with an advance mail receptacle in the receptacle.
(5) Postage due is not collected at overseas MPOs.
(6) Do not charge customers for a mail receptacle.
NOTE: Show Slide – Example, Combination-Type Mail Receptacle
PSC Slides

8. Example, Combination-Type Mail ReceptacleD E F G H I J 58
Example, Combination-Type Mail Receptacle
2. Learning Step / Activity 2. Mail Receptacles
Method of Instruction: Conference / Discussion
Instructor to Student Ratio: 2:30
Time of Instruction: 45 mins
Media: Large Group Instruction
 Mail Receptacles
(1) Mail receptacles may be a combination or key type. Use the receptacles to deliver personal mail to the assigned holders and their authorized family members. Assign mail receptacles to customers, at no cost, for the sole purpose of receiving mail. Do not use receptacles for business or for personal gain.
When each member of a married couple has MPO privileges due to his/her civilian or military status, you may assign separate receptacles to each, even when served by the same MPO. Always encourage married couples to share a single receptacle.
(3) In certain areas overseas, you may assign mail receptacles to retired and civilian personnel who are authorized MPO privileges. To identify their status, include the prefix "R" as part of the address element.
b. Parts of the Combination-Type Mail Receptacle
NOTE: Show Slide - Parts of Combination-Type Receptacle
PSC Slides

9. Parts of Combination-Type Receptacle88 A B C D E F G H I J 88 G D G C A E F H I B
Parts of Combination-Type Receptacle
NOTE: Refer students to Figure 1, page 2 in the student handout.
In this part of the lesson, we are going to become familiar with the parts and working mechanisms of a combination-type receptacle. Each part is described below.
c. Changing the Combination of a Mail Receptacle
NOTE: Show Slide – Changing the Combination
PSC Slides

10. Changing the Combination
Open the receptacle.
Remove the cover plate.
Move the tongue of the washer.
Tighten the retaining screw.
Changing the Combination
(1) Now that you are familiar with the parts of a combination-type receptacle, if required, you could change the combination to a mail receptacle. A combination should change immediately when it is a suspect of compromise, when receptacles are closed, or when a receptacle is withdrawn (2) Changing the combination is a simple process. After removing all mail from the receptacle, do the following:
(a) Using the old combination from the DD Form 2262, open the receptacle. If the old combination is not available, open the receptacle from the rear by sliding the latch-locking device to the left, and push the receptacle door open.
(b) Remove the cover plate by withdrawing the two brass screws (G); loosen the screw (E); hold the three tumblers in place. DO NOT REMOVE THE SCREW.
(c) Carefully move the tongue of the washer (F) at least three spaces to the left or right, then, tighten the retaining screw. You have now set the new combination.
d. Steps for Determining the New Combination Setting
NOTE: Show Slide – Determining New Combination Setting

11. Determining New Combination Setting
Rotate combination dial to the right. Record new setting.
Rotate combination dial left past first setting. Record new setting.
Turn latch key to the left for verification.
Determining New Combination Setting
On the reverse side of the receptacle door, directly above the bottom tumbler is a red mark (C). This mark is used to align the tumbler's notch (D) when rotating the dial (A), located on the front, in either direction. Follow the steps listed below to determine the new combination setting:
(a) Begin with the bottom tumbler closest to the receptacle door rotating the combination dial three complete turns to the right. Stop when the notch on the tumbler aligns with the red mark.
(b) Record the new setting on a sheet of paper or DD Form 2262, Combination Record. (If the combination should fall in between two letters, such as letters A and B, then record the combination as AB).
(c) Rotating the dial left, pass the first setting one time, stop when the notch on the middle tumbler aligns with the red mark. Record the setting.
(d) Rotating the dial right, stop when the third tumbler aligns with the red mark. Record the setting.
(e) Turn the latch key (B) left to verify that the new combination is working properly. (Each tumbler must align correctly to open the receptacle door). Recheck the new combination by opening the receptacle using the combination, and then replace the cover plate.
e. Parts of the Key-Lock Type Receptacle
NOTE: Show Slide – Parts of Key-Lock Type Receptacle
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12. Parts of Key-Lock Type ReceptacleB C D E F G H I J 88 88 C B E A C F D
Parts of Key-Lock Type Receptacle
NOTE: Refer students to Figure 2, page 3 in the student handout.
Now you will learn the parts and working mechanisms of a key-lock type receptacle. The parts of a Key Lock-Type receptacle are as follows:
(a) Key hole/cylinder slot.
(b) Key cylinder.
(c) Key cylinder retaining screws.
(d) Key cylinder plate.
(e) Key cylinder plate retaining screws.
(f) Latch locking device.
f. Instructions for Changing Key-Lock Cylinders
NOTE: Show Slide – Changing Key-Lock Cylinders
PSC Slides

13. Changing Key-Lock Cylinders88 B
Remove key lock cylinders by unscrewing them and rotating out with other separate nest of receptacles. A A
Changing Key-Lock Cylinders
Whenever there is a suspected key-lock cylinder compromise or when a receptacle is withdrawn, change the key-lock cylinder. Change key-lock cylinders by rotating them with other separate nest of receptacles. The following instructions apply when changing key-lock cylinders:
(a) Remove cylinder-retaining screws (A).
(b) Remove key-lock cylinder from mounting positions (B).
(c) Insert new (B) key-lock cylinder.
(d) Remount by reinserting retaining screws (A).
(e) Annotate new cylinder serial number on DD Form 2262.
g. Checking and Maintaining Assigned Mail Receptacles
NOTE: Show Slide – Maintaining Mail Receptacles
PSC Slides

14. Maintaining Mail Receptacles
Conduct monthly checks.
Contact engineers for major repairs.
Clean interior and replace broken glass.
Lubricate all moving parts.
Change damaged receptacle doors.
Maintaining Mail Receptacles
(1) Check mail receptacles at least monthly for excessive/old mail accumulation. If found, and there is no mail disposition given to the PSC, contact either the service member's commander or unit to determine the individual's status. Receptacle windows and doors should be spot checked for damage daily.
(2) Host facility engineers are responsible for any major repairs and the removal or installation of a receptacle nest. (A nest normally consists of 135 mail receptacles [fifteen rows of nine receptacles]). A PSC postal clerk is required to perform minor maintenance on mail receptacles. For example:
(a) Cleaning the interior of receptacles and replace broken glass. Replace broken glass with plexiglas whenever possible.
(b) Lubricating moving parts of mail receptacles. When moving parts of the mail receptacle become hard to move, it is best to lubricate with a small quantity of the powdered type graphite. If powder graphite is not available, you may use other lubricating substances such as WD-40.
(c) Changing damaged receptacle doors. When a mail receptacle is found broken and cannot be repaired on the spot, you should temporarily close the receptacle and then complete a DD Form 2258, Temporary Mail Disposition Instructions, with instructions to route all mail sent to this receptacle to the General Delivery section. Be sure to notify the receptacle holder of the problem and repair the receptacle as soon as possible.
NOTE: Show Slide – Check on Learning
PSC Slides

15. Check on Learning
Q: How does the PSC deliver mail to its customers? A: The PSC delivers mail to its customers through assigned mail receptacles Q: How often should you check assigned mail receptacles for excessive mail accumulation? A: Check assigned mail receptacles monthly for excessive mail accumulation. Q: When the prefix “R” is in the mailing address, it identifies what kind of customer? A: It identifies a customer who is retired.
Check on Learning
Conduct a check on learning and summarize the learning activity.
Q: How does the PSC deliver mail to its customers?
A: The PSC delivers mail to its customers through assigned mail receptacles.
Q: How often should you check assigned mail receptacles for excessive mail accumulation?
A: Check assigned mail receptacles monthly for excessive mail accumulation.
Q: When the prefix “R” is in the mailing address, it identifies what kind of customer?
A: It identifies a customer that is retired.
NOTE: Show Slide – Issuing Advance Mail Receptacles

16. Issuing Advance Mail Receptacles
Required Information:
Name and rank of individual.
Name of unit or organization.
Estimated date of arrival.
Sponsor’s name, rank, and duty phone.
Issuing Advance Mail Receptacles
3. Learning Step / Activity 3. Assignment of Mail Receptacles
Method of Instruction: Conference / Discussion
Instructor to Student Ratio: 2:30
Time of Instruction: 50 mins
Media: Large Group Instruction
a. Assignment of Advance Mail Receptacles
(1) Under local sponsorship programs, you may issue mail receptacles up to 90 days in advance of the member's arrival. To issue an advance mail receptacle, as a minimum, the following information is required:
(a) Name and rank of the incoming individual.
(b) Individual's organization/unit and estimated arrival date.
(c) Sponsor's name, rank, and duty phone.
(2) The sponsor must submit to the postal clerk documentation indicating that the member is due to arrive with his/her estimated arrival date. This documentation may be in the form of official orders, change of address cards, a personnel computer printout, or a letter from the new member.
b. Inprocessing a Member with no Advance Mail Receptacle
When an individual arrives to in-process without advanced notification, the postal clerk will take the following steps:
(a) Request a copy of his/her PCS orders to verify assignment status.
(b) Remove the next DD Form 2262 from the inactive card file for the mail receptacle issued.
c. DD Form 2262, Receptacle Record
NOTE: Show Slide – DD Form 2262, Receptacle Record
PSC Slides

17. DD Form 2262 Receptacle Recordx 24
SMITH, JOHN P HI-A-J
PSC Slides

18. Used to record receptacle maintenance dates and repairs.
Reverse Side of DD Form 2262
2018 JAN 10
REPLACED BROKEN GLASS AND LUBRICATED COMBINATION MECHANISM
Used to record receptacle maintenance dates and repairs.
Reverse Side of DD Form 2262
(4) Use the reverse side of DD Form 2262 to maintain a current record of receptacle maintenance date such as repairs.
d. Filing DD Form 2262
NOTE: Show Slide – Filing DD Form 2262
PSC Slides

19. For issued/active receptacles. For not issued/inactive receptacles.
Filing DD Form 2262
For issued/active receptacles.
For not issued/inactive receptacles.
For excess receptacles.
For damaged receptacles.
Filing DD Form 2262
File DD Form 2262 in the following manner:
(a) FOR ISSUED RECEPTACLES – Use an active card fill and file in numerical order. (An issued receptacle is one presently used by a customer.)
(b) FOR RECEPTACLES NOT ISSUED - File in chronological order (by date of closure) in an inactive card file.
(c) FOR EXCESS RECEPTACLES - File numerically and labeled "DO NOT USE."
(d) FOR DAMAGED RECEPTACLES - File numerically in a separate card file.
e. Directory File Card for In-processing Personnel
NOTE: Show Slide – Directory File Cards for In-processing
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20. Directory File Cards for In-processing
Minimum Required Information:
Name
Rank/grade
Unit
Receptacle number
Names of family members
Directory File Cards for In-processing
(1) Use directory cards to identify personnel receiving mail through the Postal Service Center. (You will learn directory functions in another block of instruction). File directory cards alphabetically and each must contain the following information as a minimum:
(a) The individuals name.
(b) The individuals rank/grade.
(c) Organization/unit.
(d) Receptacle number assigned.
(e) A list of all family members including those with different last names.
NOTE: Each individual branch of service may require additional information.
(2) You may use computer listings or electronic storage instead of cards files. Electronically stored directories are not filed alphabetically, if a search-by-name can be done efficiently. Post all changes daily.
f. Instructions for Preparing Directory Cards (In-processing)
If a sponsor obtains an advance receptacle for a member, you must fill out a directory card using the information obtained from the personnel section or other available documentation. If the customer is present, let the customer complete the form. Follow the instructions for your respective branch of service.
(a) Army Directory Card
NOTE: Show Slide – DD Form 3955: In-processing
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21. DA Form 3955: In-Processing2 1 3 A R M Y 4 5 6 7 8 9
DD Form 3955: In-processing
NOTE: Refer students to Figure 5, page 4 in the student handout.
#1 - Enter the member's name (Last, First, Middle Initial).
#2 - Enter the Grade.
#3 - Leave Blank (Utilize this block when out-processing)
#4 - Enter the members assigned company/unit.
#5 - Enter the members 10-digit DOD number.
#6 - Enter the PSC receptacle number obtained from the next available DD Form 2262.
#7 - Enter the losing command and address (if known).
#8 - Enter member’s address.
#9 - Enter dependent’s name (if any).
#10 - Enter the Estimated Arrival Date (EAD) for advance mail receptacles ONLY.
#11 - Member's signature, date member signed the card, and phone number if available. (Leave blank for advance mail
receptacles).
(b) Air Force Directory Card
NOTE: Show Slide – AF Form 624: In-processing 10 11
Mary J. Carson
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22. AF Form 624: In-Processing1 2 3 4 5
AF Form 624: In-processing
NOTE: Refer students to Figure 6, pages 5 and 6 in the student handout.
BLOCK #1 - Enter the member's name (Last, First, Middle Initial).
#2 - Enter the grade.
#3 - Enter the PSC receptacle number obtained from the next available DD Form 2262.
#4 - Enter the current organization.
#5 - Enter the duty phone, if available.
#6 - Fill this box out when the sponsor requests an advance mail receptacle for the member. Enter date the member is due to arrive at your station.
#7 - Leave blank whether in-processing, out-processing, or for advance request.
#8 - Enter dependent's name (if any).
(d) Marine Corps/ Navy Directory Card
NOTE: Show Slide – NAVMC 10572: In-processing
Adv. Rec. Only 6
Leave Blank 7
Leave Blank 8
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23. M N A A R V I N Y E NAVMC 10572: In-Processing PSC Slides
NOTE: Refer students to Figure 7, page 7 in the student handout.
BLOCK #1 – Enter the Marine’s/Sailor’s name (Last, First, Middle Initial).
#2 – Enter the grade.
#3 – Enter previous unit of assignment.
#4 – Enter the date of arrival to new unit. Leave blank for advance mail receptacles.
#5 – Enter the new unit of assignment. If advance mail receptacle, also enter the Expected Date of Arrival (EAD) to the unit.
#6 – Enter dependent's name (if any).
#7 – Leave signature and date blank.
NOTE: If additional, pertinent information is required (i.e. Dependent Names) and no specific block is available for that information, place the information in the DROPPED block.
g. DD Form 2263, Mailing Address/Combination Notice
NOTE: Show Slide – DD Form 2263, Mailing Address/Combination Notice
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24. DD Form 2263 – Mailing Address/ Combination Notice
HI-A-J
MSGT JOHN P. SMITH
76 MUNSS
PSC 100, BOX 24
APO AE
DD Form 2263 – Mailing Address/ Combination Notice
COMPLETE MAILING ADDRESS
RECEPTACLE COMBINATION AND INSTRUCTIONS
DD Form 2263, Mailing Address/Combination Notice
NOTE: Refer students to Figure 8, page 8 in the student handout.
(1) Use DD Form 2263 to notify the receptacle holder of his/her mailing address and receptacle combination. It also provides the holder with general instructions that lists the customer's responsibilities towards the PSC and mail receptacle.
(2) When issuing receptacles to members already on station, you must complete sections 1, 3, and 4. Advise the customer to read section 2 and give the form to the customer. (Provide assistance in opening mail receptacles to customers who cannot open their receptacle).
NOTE: Show Slide – DD Form 2263, Issuing Advance Mail Receptacle HI A J
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25. DD Form 2263 for Issuing Advance Mail Receptacles
MSGT JOHN P. SMITH
76 MUNSS
PSC 100, BOX 24
APO AE
ENTER THE COMPLETE MAILING ADDRESS HERE.
LEAVE THIS SECTION BLANK.
DD Form 2263, Issuing Advance Mail Receptacle
NOTE: Refer students to Figure 9, page 9 in the student handout.
(3) When issuing advance mail receptacles, complete section 1 of the form and give it to the member's sponsor. The sponsor will mail DD Form 2263 to the incoming member as part of the sponsorship package.
h. DD FORM 2258, Temporary Mail Disposition Instructions
NOTE: Show Slide – DD Form 2258, Personnel Temporary Absent
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26. DD Form 2258 for Personnel Temporarily Absent
DOE, JOHN A. 54 X
JOHN A. DOE
428 ABS/IMM
PSC 88, BOX 5000
APO AE
John A. Doe
DD Form 2258 for Personnel Temporarily Absent
DD Form 2258, Personnel Temporary Absent
NOTE: Refer students to Figure 10, page 10 in the student handout.
(1) Use DD Form 2258 to mark receptacles of personnel temporarily absent and to mark advance mail receptacles of incoming personnel. When completing this form, write the date in the format specified. For example: If format is YR, MO, DAY, the date will be written 10 Jun 18. When completing this form there are two important points to remember:
 Only the box holder, a family member, or a postal clerk may complete and sign the form.
 Only the holder of a receptacle or a family member may authorize the forwarding of his/her mail. (On certain circumstances, the First Sergeant or Commander may request temporary disposition of mail).
NOTE: Show Slide – DD Form 2258, Advance Mail Receptacle
PSC Slides

27. DD Form 2258 for Advance Mail Receptacle
DOE, JOHN A. 54 X
SPONSOR: SGT MARY JONES
EXT: 5478
UNIT: HHC TSB, PSC 88
DUE IN: 25 JAN 18
Matthew Simms
RED DIAGONAL LINE X
SPECIAL INSTRUCTIONS
DD Form 2258, Advance Mail Receptacle
NOTE: Refer students to Figure 11, page 11 in the student handout.
(2) A DD Form 2258 for an advance mail receptacle must include the sponsor's name, rank and duty phone in the special instructions block. Write the due-in date, then using RED INK, draw a diagonal line through the face of the form from the top to the bottom.
NOTE: Show Slide – DD Form 2258, Status Receive from Other Source
POSTAL CLERK SIGNS & DATES
DD FORM 2258
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28. DD Form 2258 for Status Received from a Source
DOE, JOHN A. 54 X
Emily West
POSTAL CLERK SIGNS
DD FORM 2258
POC: 1SG SMITH
EXT: 7851
DD Form 2258 for Status Received from a Source
SOURCE
DD Form 2258, Status Receive from a Source
NOTE: Refer students to Figure 12, page 12 in the student handout.
(3) Blank DD Form 2258s should be readily available in the PSC lobby for customer's use. If you receive a change of status from a source other than the member, write the source in the special instructions block.
i. Name Label for Mail Receptacles
NOTE: Show Slide – Name Labels for Mail Receptacles
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29. Name Labels For Mail Receptacles
54 DOE, J.
For Service Member
54 DOE,/SMITH, A.
For Service Member & Dependent w/Different Last Name
Name Labels for Mail Receptacles
NOTE: Refer students to Figure 13, page 13 in the student handout.
(1) After issuing a mail receptacle and completing all necessary forms, you must prepare a name label and place it on the back of the receptacle. The name label must have the mail receptacle number along with the member's last name and first initial.
(2) Dependents with a different last name will have the member’s last name preceding their last name and first initial separated by a slash “/” mark.
(3) Place the name labels for retired personnel on the back of receptacles. Further, the letter "R” will precede all retiree box numbers.
j. In-processing a Member with an Advance Mail Receptacle
NOTE: Show Slide – In-processing Advance Mail Receptacle Holders
R54 DOE, J.
For Retired Service Member
PSC Slides

30. In-processing Advance Mail Receptacle Holders
Verify ID and pull directory card.
Complete missing information.
Check for “Hold” mail.
Record receptacle combination on 2263.
Have customer operate receptacle.
Notify correspondents.
Remove and destroy 2258.
In-processing Advance Mail Receptacle Holders
When the individual arrives to in-process, the postal clerk will take the following steps:
(1) Ask the customer for his/her ID card for verification and remove their directory card from the directory card file.
(2) Have the customer verify the information on the directory card and make necessary corrections.
(3) Have the customer list his/her family members on the directory card and if he/she have family members with a different last name prepare a second directory card and cross-reference it with the sponsor’s, (mail receptacle holder).
(4) Check the General Delivery and Hold Mail sections for any mail that may be held for advance mail receptacle members.
(5) Remove the appropriate DD Form 2262 from the active card file and record the combination on DD Form 2263.
(6) Give the DD Form 2263 to the customer and advise him/her to read the instructions on the front of the form. Advise the customer to open his/her receptacle to ensure there are no problems with the receptacle or combination. Be sure to circle the combination sequence "Right - Left - Right,” turn latch key to the "Left" to open receptacle door.
(7) Advise the customer to notify his/her correspondents of their new mailing address.
(8) Remove DD Form 2258 from the rear of the receptacle and destroy it.
(9) File all forms in his/her appropriate files.
NOTE: Show Slide – Check on Learning
PSC Slides

31. Check on Learning
Q: SFC Jones, the sponsor of SFC Smith who is not in country, wants to obtain an advance receptacle for SFC Smith. What would you do? A: Fill out a directory card for SFC Smith using the information obtained from the personnel section or other available documentation Q: If SFC Smith received mail the next day, what would you do with the mail? A: Place mail for an individual with an advance mail receptacle in the receptacle. Q: Under the Sponsorship Program, how many days in advance of a member’s arrival can you issue a mail receptacle? A: Up to 90 days in advance.
Check on Learning
NOTE: Conduct a check on learning and summarize the learning activity.
Q: SFC Jones came to you and said that he was the sponsor for SFC Smith who is not in country but he wanted to obtain an advance receptacle. What would you do?
A: Fill out a directory card for SFC Smith using the information obtained from the personnel section or other available documentation.
Q: If SFC Smith received mail the next day, what would you do with his mail?
A: Place mail for an individual with an advance mail receptacle in the receptacle.
Q: What would be the purpose of using DD Form 2263?
A: You use DD Form 2263 to notify the receptacle holder of his/her mailing address and receptacle combination.
Q: Under the Sponsorship Program how many days in advance of the member’s arrival can you issue a mail receptacle?
A: Up to 90 days in advance.
Q: PFC Doe is PCSing; his friend just arrived today and wants the same mail receptacle as his friend. Could you issue him the same mail receptacle?
A: No, you must select a receptacle that has been unused for the longest period.
NOTE: Show Slide – Mail Processing Order
PSC Slides

32. PE X Situations 1 - 4 PSC Slides
NOTE: Show Slide – Postal Service Center video
PSC Slides

33. Postal Service Center (YouTube Video)
From the presentation mode, click on the picture to play the YouTube video.
Show Video 3; the url is
If necessary, copy and past the url into the web browser address line.
NOTE: Show Slide – Mail Processing Order
Video 3
PSC Slides

34. Mail Processing Order Express Mail First Class and Priority Mail
Parcel Post Mail
Magazines, Newspapers and Periodicals
Mail Processing Order
4. Learning Step / Activity 4. Receipt, Sort, and Delivery of Mail in a PSC
Method of Instruction: Conference / Discussion
Instructor to Student Ratio: 2:30
Time of Instruction: 45 mins
Media: Large Group Instruction
Receipt, Sort, and Delivery of Mail in the PSC
Receipt and delivery of mail is the primary function of the PSC. Process mail received in the following order:
(a) Express Mail.
(b) First-Class letters and priority parcels.
(c) Parcel Post accountable and non-accountable mail notices.
(d) Magazines, newspapers, and periodicals.
(e) Third class "Bulk Rate" business mail and other types of mail not mentioned above.
NOTE: You could process more than one class of mail at a time; however, it must not cause a delay in the processing of the higher class of mail.
b. Sorting Letter Mail
You must use two phases when sorting First-Class, letter mail. Let us look at each phase.
NOTE: Show Slide – Mail Sorting Case
PSC Slides

35. Mail Sorting Case PSC Slides Mail Sorting Case
NOTE: Refer students to Figure 14, page 14 in the student handout.
(a) PHASE ONE - This phase consists of sorting mail into the mail sorting case. Sorting cases are set up in all post offices and are similar to the one shown on the slide and Figure 14 of your student handout. The numbers that are above each shelf represent a nest of mail receptacles or box numbers.
(b) PHASE TWO - In this phase you remove the mail from the sorting case and take it to the corresponding nest of receptacles for pitching in individual mail receptacles. When pitching mail, match the box number and the last name with the name label on the receptacle. If the information does not match, draw a diagonal line through the address, and then route the letter to the directory section.
NOTE: Occasionally the mail clerk will pitch mail in the wrong receptacle and sometimes the receptacle owner may open the mail by mistake. When this happens, you should endorse the article "Opened By Mistake" and the individual who opened the article should sign their name on the article prior to delivering it to the correct addressee.
c. Parcel Storage Bin
NOTE: Show Slide – Parcel Storage Bin
PSC Slides

36. Parcel Storage Bin A-50-24 A-10-24 A-288-25 A-63-25 B-18-25 B-103-24
RECEPTACLE NUMBER
DAY RECEIVED
SHELF LOCATION
C SHELF
B SHELF
A SHELF D D
D-55-25 D
D-19-24 C C C C B
B-24-25
B-18-25
A-50-24
A-10-24
A-63-25 A
Parcel Storage Bin
NOTE: Refer students to Figure 15, page 15 in the student handout.
A common piece of equipment you find inside a PSC is the parcel storage bin. Use bins for easy sorting and identification of articles awaiting delivery. Using a color marker, you should code packages legibly with the shelf location (normally “an” alpha identifier), receptacle number, and the day the article arrived. The color of the marker differs from month to month to detect old mail. If you do not use color-coding, then write on the package the shelf location, box number, day, month, and year the package was received.
NOTE: When processing mail, store accountable mail separate from non-accountable mail.
d. Delivery of Large or Excessive Mail
NOTE: Show Slide – PS Form 3907, Mail Pick-up Notice
D SHELF
PSC Slides

37. PS Form 3907 – Mail Pickup Notice
Front X
USED FOR MAIL TOO LARGE TO FIT INTO RECEPTACLES.
C AUG 01 BROWN
A AUG 04 BULLARD
B SEP 07 KING
B JAN 18 SHAW
Back
PS Form 3907, Mail Pick-up Notice
NOTE: Refer students to Figure 16, page 16 in the student handout.
(1) PS Form 3907 is used when notifying customers of ordinary mail that may be too large to put in the mail receptacle or when the mail is excessive for the box. The postal clerk must check the appropriate box on the front of the form to indicate the reason for the notice. To reduce consumption of PS Form 3907, you may want to laminate it and overprint it with lines. On the reverse side of the form it will have the following information:
(a) Shelf location.
(b) Receptacle number.
(c) Date the form was prepared.
(d) Addressee's last name.
(2) You must line through previous entries before reusing the form.
NOTE: The information listed above should coincide with the information written on the parcel as explained earlier.
e. Delivery of Personal Accountable Mail
NOTE: Show Slide – PS Form 3849, Delivery Notice/Reminder/Receipt
Shelf Location
Addressee’s Last Name
Receptacle Number
Date
PSC Slides

38. PS Form 3849 – Delivery Notice/ Reminder/Receipt
Initial Notice – Note the Date
Positive ID required.
Give to Addressee or Agent.
File by last two digits.
PS Form 3849, Delivery Notice/Reminder/Receipt
NOTE: Refer students to Figure 17, page 17 in the student handout.
(1) Established procedures for delivering accountable mail also apply within the PSC. Items listed below are key points to remember when delivering accountable mail:
(a) Positive identification is required.
(b) Only the addressee or an authorized agent may sign for personal accountable mail.
(c) Initial notification of personal accountable mail is done by using PS Form 3849, Delivery Notice/Reminder/Receipt.
(2) File completed PS Form 3849s numerically by the last two digits of the article number. If volume warrants, keep registered mail separately from certified and numbered insured forms. The color of the marker differs from month to month to detect old mail. If you do not use color-coding, then write on the package the shelf location, box number, day, month, and year the package was received.
NOTE: Show Slide – PS Form 3849 – Final Notice
PSC Slides

39. PS Form 3849 – Final Notice X 17 JAN 18
NOTE: Refer students to Figure 18, page 17 in the student handout.
(3) Complete another PS Form 3849 on personal accountable mail if not picked up within 5 days of the initial notice. As a reminder, complete the form the same way as the initial PS Form 3849, with the exception that you have to mark the square-labeled "THIS IS YOUR FINAL NOTICE" and write the date the article will return to the sender.
(4) For articles not picked up after ten days from the date of the final notice, contact the individual's unit to determine their status. Then dispose of the article according to information received and local procedures.
(5) If a Soldier receives reassignment orders and he/she did not provide the MPO with a forwarding address, then you will complete the reverse side of PS Form 3849 and keep it on file.
f. Processing Official Mail/Delivering Mail to Unit Mail Clerks (UMC)
NOTE: Show Slide – Official Mail X
Final Notice is given five days after initial notice. If article is not picked up after 10 days, contact Soldier’s command.
17 JAN 18
PSC Slides

40. Verify DD Form 285 for clerks and orderlies.
Official Mail
What is official mail?
Verify DD Form 285 for clerks and orderlies.
Use PS Form 3883 for delivery of official accountable mail.
Official Mail
(1) Official mail is mail addressed to a unit/organization or to a person by title. It must contain the organization and office symbol or duty title in the address element (For example, Commander, 3420th SPS/LE; NCOIC, 25TH POSTAL CO; First Sergeant, H&S CO, 3rd FFSG, etc.). Treat mail received with only the individual's name and organization as personal mail and route through the directory section for disposition.
(2) Process all incoming official mail initially through the PSC, where an authorized agent (Unit Mail Clerk - UMC) picks it up. Mail Clerks will not deliver official mail through mail receptacles. Agents are required to carry a valid DD Form 285, Appointment of Military Postal Clerk, Unit Mail Clerk, or Mail Orderly, indicating the type(s) of mail authorized to pick-up. Check DD Form 285 and identification card before giving mail to agents.
(3) Give accountable official mail to the UMC using PS Form 3883, Firm Delivery Book for Registered, Certified, and Numbered Insured Mail. Ensure that the UMC signs PS Form 3883, then provide duplicate copy to UMC.
g. General Delivery Service
NOTE: Show Slide – General Delivery Service
PSC Slides

41. General Delivery Service
Authorized users:
TDY/TAD personnel.
Retirees overseas.
Incoming personnel.
Once incoming personnel arrive, mail is returned to sender after 30 days of unclaimed mail.
General Delivery Service
(1) The general delivery service is a section within the PSC that provides mail delivery service for assigned personnel who for one of the following reasons were not authorized a mail receptacle:
(a) DY/TAD for less than 30 days at your station.
(b) For retirees in overseas areas where they are only authorized general delivery service.
(c) Mail forwarded for an individual who is due in and did not receive an advance mail receptacle.
(2) The general delivery section is separate from the PSC and a mail-sorting case is set up alphabetically to hold general delivery mail. Do not mix general delivery mail with other mail. All general delivery mail must be date stamped and initialed by the PSC clerk to show the date of receipt. If within 15 days of receiving the general delivery mail and no one has picked it up, return to the sender, and endorsed “UNCLAIMED.” You must complete a directory card for each individual receiving general delivery service.
h. Authorizing an Agent to Pick Up Mail
NOTE: Show Slide – Youtube video
PSC Slides

42. Postal Service Center (YouTube Video)
From the presentation mode, click on the picture to play the YouTube video.
Show Video 4; the url is
If necessary, copy and past the url into the web browser address line.
NOTE: Show Slide – Authorizing an Agent Using PS Form 3801
Video 4
PSC Slides

43. Authorizing an Agent Using PS Form 3801
Mail Clerk Will Check PS 3801 for Authorized Agent
Signature Authorizes Delivery to Agents
Postal Clerk initials and input date verified
Authorizing an Agent Using PS Form 3801
NOTE: Refer students to Figures 20 and 21, page 21 in the student handout.
(1) Members may allow another individual, other than a family member, to act as an agent to pick up their mail in their absence. To do this, the member must complete a PS Form 3801, Standing Delivery Order or by written instructions on a DD Form Agents must have MPO privileges by virtue of their own status. You should keep the number of authorized agents to an absolute minimum. Do not just have Agents authorized only to circumvent the addressees’ responsibility to check their mail at the PSC.
(2) This form is self-explanatory and it gives instructions on how an agent can pick up restricted delivery mail. Using this form, you can designate more than one agent.
NOTE: Show Slide – Check on Learning
PSC Slides

44. Check on Learning
Q: If a member wants to allow individuals other than a family member to act as an agent to pick up their mail, what should they do?
A: He must complete a PS Form 3801, Standing Delivery Order, or by written instructions on a DD Form 2258.
Q: What form is used to serve notification of accountable mail to be picked up at the PSC?
A: You use PS Form 3849, Delivery Notice/Reminder/Receipt
Q: How many days of general delivery service are allowed before mail is returned to sender as “Unclaimed”?
A: 30 days
Check on Learning
NOTE: Conduct a check on learning and summarize the learning activity.
Q: If a member wants to allow individuals other than a family member to act as an agent to pick up his/her mail in their absence, what should they do?
A: He must complete a PS Form 3801, Standing Delivery Order, or by written instructions on a DD Form 2258.
Q: What form is used to serve notification of accountable mail to be picked-up at the PSC?
A: You use PS Form 3849, Delivery Notice/Reminder/Receipt.
Q: How many days of general delivery service are allowed before mail is returned to sender as “Unclaimed”?
A: 30 days
Q: What is Official mail?
A: Official mail is mail addressed to a unit/organization or to a person by title.
NOTE: Show Slide – PEX 3-7

45. PE X Situation 5 - 7 PSC Slides
NOTE: Show Slide – Out-processing Information for Directory Cards
PSC Slides

46. Out-processing Information for Directory Cards
Cards Include as a minimum:
Name of member.
Forwarding address or new organization.
Destruction or purge date.
Estimated reporting date.
Departure date.
Processing Information for Directory Cards
5. Learning Step / Activity 5. Withdrawal of Mail Receptacles
Method of Instruction: Conference / Discussion
Instructor to Student Ratio: 2:30
Time of Instruction: 45 mins
Media: Large Group Instruction
 a. Withdrawal of Mail Receptacles (Out-processing)
(1) All members from the Army, Navy, and Marines Corps out-processing from the PSC must prepare a new directory card. Air Force members will update the information on their current directory card. Directory cards for service members who have departed must include the following information:
(a) Name of service member.
(b) Forwarding address (obtained from PCS orders).
(c) Destruction month/purge data.
(d) Report Not Later Than Date (RNLTD)/date due at new organization/estimated reporting date.
(e) Departure date.
(2) Prepare the out-processing directory card as follows (see your respective branch of service directory card, Figures 21 through 24 in your student handout):
(a) Army Directory Card
NOTE: Show Slide – Out-processing a PSC
PSC Slides

47. DA Form 3955: Out-Processing1 2 3 5 A R M Y 4 6 7 8 10 9 11 12
Out-processing a PSC
NOTE: Refer students to Figure 21, page 19 in the student handout.
#1 - Enter the member's name (Last, First, Middle Initial).
#2 - Enter the grade.
#3 - Enter the date (month/year) you would destroy the directory card (i.e., 5/10, 11/10 or May 10, Nov 10). We will discuss.
  coding instructions for purging directory cards later on in this lesson
#4 - Enter the member’s new PCS organization.
#5 – Enter the member’s ten-digit DOD number.
#6 - Leave blank. 
#7 – Enter the current mailing address (departing unit).
#8 - Enter their new mailing address, where their mail will be forwarded.
#9 - Enter the date the member’s departed old organization (the losing organization).
#10 - Enter the expected date the member will arrive at the new organization (gaining organization).
#11 - Enter member’s address if known.
#12 - Enter dependent's name (if any).
#13 - Place an X in the box to indicate the move is not temporary and Place an X to identify if an individual or family is moving.
#14 - Member’s Signature, date the card is completed and phone number. 
(b) Air Force Directory Card
NOTE: Show Slide – Out-processing a PSC 13 14
Mary J Carson
PSC Slides

48. AF Form 624: Out-Processing3 1 2 4 5
Out-processing a PSC
NOTE: Refer students to Figure 22, pages 21 and 22 in the student handout.
#1 - Enter the member's name (Last, First, Middle Initial).
#2 - Enter the grade.
#3 - Leave blank.
#4 - Enter the date you would destroy the directory card (i.e., 5/10, 11/10 or May 10, Nov 10).
#5 - Enter the losing unit/organization.
#6 - Enter the member’s new PCS unit/organization.
#7 - Enter the date the member is expected to report to his/her new organization (gaining organization).
#8 - Enter the date the member departed his/her old organization (losing
organization).
#9 - Leave Blank.
#10 - Enter dependent’s name (if any).
(d) Marine Corps / Navy Directory Card
NOTE: Show Slide – Out-processing a PSC 6 7 8
LEAVE BLANK LEAVE BLANK 9 10
PSC Slides

49. NAVMC 10572: Out-ProcessingY
Out-processing a PSC
NOTE: Refer students to Figure 23, page 23 in the student handout.
NOTE: Normally, the same card completed during in-processing is pulled and used for out-processing; therefore, blocks 1-3 and 5-7 would already be completed.
#1 – Enter the Marine’s/Sailor’s name (Last, First, Middle Initial).
#2 – Enter the Grade.
#3 – Enter the date (month/year) you would destroy the directory card (i.e. 9/11, 10/11 or Sep 11, Oct 11).
#4 – Enter the address from the unit the member came from (should already be completed during in-processing).
#5 – Enter the date the member arrived at present unit. (should already be filled out from in-processing).
#6 – Enter the unit the member was assigned to upon arrival (should already be filled out from in-processing).
#7 – Enter the member’s new address, dependent information, and EDA date.
#8 – Enter member’s signature and date.
#9 – Leave blank. 
(3) On the day you close the receptacle you must do the following:
(a) Pull the customer's DD Form 2262 and directory card from active file. Remove any cross-referenced directory card for this member and ensure it contains the same information as the sponsor's directory card. Review these forms to determine if PS Form 3801 or cross reference directory cards are on file.
(b) Re-file directory card alphabetically in the directory file.
(c) Void PS Form 3801, if any, and file in the inactive file.
NOTE: Show Slide – Closing a Receptacle
10 JAN 18
PSC Slides

50. Closing a Receptacle Enter date receptacle is closed.
B-F-CD 1 2
New combination set and ready for re-issue. 3
Closing a Receptacle
NOTE: Refer students to Figure 24, page 24 in the student handout.
(d) Change the receptacle combination/key lock cylinder as soon as possible after closure. When changing the combination/key lock cylinder, the following is annotated on DD Form 2262:
-1- Receptacle closure date.
-2- Date combination/key lock cylinder was changed and filed in the rear of the DD Form 2262 inactive card file.
-3- New combination/key serial number.
NOTE: Show Slide – Closing a Receptacle
Enter date receptacle is closed.
Enter date combination/key-lock cylinder was changed.
Record new receptacle combination.
PSC Slides

51. Plug The Receptacle With A Cardboard Fitting (PS Item 0-53)
Closing a Receptacle
Remove Label
54 DOE, J. T. 88
Plug The Receptacle With A Cardboard Fitting (PS Item 0-53)
Closing a Receptacle
NOTE: Refer students to Figure 25, page 25 in the student handout.
(e) Remove the name label from the back of the receptacle. Remove mail, if any, and forward the mail to directory section. "Plug" the box (place PS Item 0-53, Closure Corrugated, in the rear of the lockbox).
b. Coding instructions for purging directory cards
NOTE: Show Slide – Destruction Date of Directory Cards
BOX CLOSURE
PS ITEM 0-53
PSC Slides

52. Destruction Date of Directory Cards
For permanent party members.
For TDY/TAD or student status.
Purge and destroy cards first week of purge month.
Destruction Date of Directory Cards
(1) PERMANENTLY ASSIGNED INDIVIDUALS - When a permanently assigned individual departs, you must provide 12 months of directory service. Code directory cards for destruction on the 13th month from the month of departure i.e., if a member leaves on 6 July 10, mark his/her card for destruction on 8/11.
(2) TDY/TAD OR STUDENTS - Individuals in TDY/TAD or student status for six months or less will receive three months of directory service. Code these directory cards for destruction on the 4th month from the month of departure.
NOTE 1: Purge and destroy expired directory cards during the first workweek of each month.
NOTE: Show Slide – Check on Learning
PSC Slides

53. Check on Learning
Q: Within how many days after closing the receptacle must you change the combination/key-lock cylinder?
A: Change the combination/key lock cylinder as soon as possible.
Q: How many months of directory service would you provide to a permanently assigned member who has departed on PCS orders?
A: You must provide 12 months of directory service
Q: When would you remove and destroy expired directory cards?
A: During the first workweek of each month, you would remove and destroy expired directory cards
Check on Learning
NOTE: Conduct a check on learning and summarize the learning activity.
A: Remove and route all mail to the directory section.
Q: Upon withdrawal of a receptacle, you remove and route all mail to what section of the MPO?
A: Change the combination/key lock cylinder as soon as possible.
Q: Within how many days after closing the receptacle must you change the combination/key-lock cylinder?
A: You must provide 12 months of directory service.
Q: How many months of directory service would you provide to a permanently assigned member who has departed on PCS orders?
Q: When would you remove and destroy expired directory cards?
A: During the first workweek of each month, you would remove and destroy expired directory cards.
A: You would provide three months of directory service to a TDY/TAD student who completes a six-month course and then departs.
Q: How many months of directory service would you provide, when a TDY/TAD student completes a six-month course and then departs?
SECTION IV. SUMMARY
Time of Instruction: 35 mins
Instructor to Student Ratio is: 2:30
Method of Instruction: Conference / Discussion
Media: Large Group Instruction
Determine if the students have learned the material presented by soliciting student questions and explanations. Ask the students questions and correct misunderstandings.
Instructor to Student Ratio: 2:30
Method of Instruction: Conference / Discussion
6. Learning Step / Activity 6. Practical Exercise X
Media: Programmed Instruction
Time of Instruction: 60 min.
7. Learning Step / Activity 7. Practical Exercise Y
8. Learning Step / Activity 8. Test
 NOTE: Conduct a check on learning and summarize the learning activity.
 9. Learning Step / Activity 9. Test Review
Time of Instruction: 35 min.
 Review / Summarize Lesson
NOTE: Show Slides PEX Situation 8

54. PE X Situation 8 PSC Slides 54
NOTE: Show Slides – Terminal Learning Objective
PSC Slides 54

55. TLO – Operate a Postal Service Center
LESSON OUTCOME
Students will learn the services provided by a Postal Service Center (PSC) and the functions they perform in support of postal operations. At the conclusion of this lesson, students will know how to issue, manage, and close mail receptacles for postal patrons and how to receive, sort, and deliver mail in a PSC.
TERMINAL LEARNING OBJECTIVE:
ACTION: Operate a Postal Service Center
CONDITION: In a classroom environment, given access to DOD M (DOD Postal Manual), DD Form 2258 (Temporary Mail Disposition Instructions), DD Form 2262 (Receptacle Record), DD Form 2263 (Mailing Address/ Combination Notice), DA Form 3955 (Change of Address and Directory Card), AF Form 624 (Base/Unit Locator and PSC Directory), NAVMC (Mail Directory File Card), PS Form 3801 (Standing Delivery Order), PS Form 3849 (Delivery Notice/Reminder/Receipt), PS Form 3907 (Mail Pickup Notice), mail receptacle name label, articles awaiting delivery, standard United States Postal Service (USPS) supplies and equipment and an awareness of Operational Environment (OE) variables and actors.
STANDARD: Provide Postal Service Center (PSC) service to eligible customers by issuing mail receptacles, closing mail receptacles, and delivering mail that is too large for the receptacles. Students will be assessed with a minimum of 80% accuracy during the following learning activities:
TERMINAL LEARNING OBJECTIVE (CONT’D):
1. Communicate postal services provided by a PSC.
2. Manage mail receptacles.
3. Perform PSC mail processing functions.
Close mail receptacles for out-processing personnel.
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.
Terminal Learning Objective
ACTION: Operate a Postal Service Center
CONDITIONS: In a classroom environment; given access to the following material below and awareness of the Operational Environment (OE) variables and actors: Respective branch directory cards, DD Forms 2258, 2262, 2263, PS Forms 3801, 3849, 3907, mail receptacle name label, and articles awaiting delivery.
STANDARD: Provide PSC service to eligible customers by issuing mail receptacles, closing mail receptacles, and delivering mail that is too large for the receptacles. Student must be able to achieve a minimum of 80% on the performance-based test.
Safety Requirements: In a training environment, leaders must perform a risk assessment in accordance with ATP 5-19, Risk Management. Leaders will complete the current Deliberate Risk Assessment Worksheet (DD Form 2977) in accordance with the TRADOC Safety Officer during the planning and completion of each task and sub-task by assessing mission, enemy, terrain and weather, troops and support available-time available and civil considerations, (METT-TC). Note: During MOPP training, leaders must ensure personnel are monitored for potential heat injury. Local policies and procedures must be followed during times of increased heat category in order to avoid heat related injury. Consider the MOPP work/rest cycles and water replacement guidelines IAW FM , Multiservice Tactics, Techniques, and Procedures for Nuclear, Biological, and Chemical (NBC) Protection, FM , Multiservice Tactics, Techniques, and Procedures for Chemical, Biological, Radiological, and Nuclear Decontamination.
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.
Risk Assessment Level: Low
Environmental Considerations: Environmental protection is not just the law but the right thing to do. It is a continual process and starts with deliberate planning. Always be alert to ways to protect our environment during training and missions. In doing so, you will contribute to the sustainment of our training resources while protecting people and the environment from harmful effects. Refer to FM Environmental Considerations and GTA ENVIRONMENTAL-RELATED RISK ASSESSMENT.
Evaluation: Practical Exercises X and Y. You will be given a performance-based test in which you must achieve a minimum of 80% in order to pass the test.
Instructional Lead-In: In the previous lesson, you were taught and tested on your knowledge and ability to conduct postal directory functions. We will use that knowledge to learn how to provide PSC service to eligible customers. An MPO with PSC capabilities offers a more convenient and flexible arena of mail service for its customers. We will begin by discussing what a PSC is and its purpose.
NOTE: Show Slide – Operate a PSC

56. QUESTIONS
PSC Slides