1. Training for Circulation Clerks
Diane Disbro
Scenic Regional Library, Missouri

2. Welcome to your first day at your new job. This is your work station
Welcome to your first day at your new job! This is your work station. GO!

3. Advertisement Circulation Clerk
Scenic Regional Library‘s Pacific branch is seeking qualified applicants to fill a part-time position. The position involves working at the circulation desk assisting patrons find materials and answering reference questions, assisting patrons with technology-related questions and issues, and includes other general clerical duties. This position requires the ability to lift up to 40lbs. The salary starts at $10.50 per hour for hours per week, including some evening and Saturday hours. A high school diploma, good computer skills, and customer service experience are required. Click here for complete job description.

4. Job Description Position Title: Circulation Clerk, Part Time
General Summary: To provide exemplary customer service to all library patrons.
Essential Job Duties:
Job Requirements:
Essential Physical Job Requirements:

5. Employee Welcome Manual
You are the Missing Piece!

6. Training Schedule Day 1 Day 2
9 AM-9:30 AM - HR paperwork with Business Manager 9:30 AM-11:30 AM - Evergreen I with Trainer
11:30 AM-12:30 PM - lunch with Assistant Director and Business Manager
12:30 PM-1:30 PM - Technical training with IT Manager 1:30 PM-3:30 PM - Desk time, etc. at Union branch
Day 2
9 AM-11:30 AM - Evergreen II with Circulation Coordinator 11:30 AM - Noon-lunch on your own
12:00 PM - 12:30 PM - Do the Dewey with Youth Service Director
12:30 PM-1:30 PM - Customer Service Basics with Trainer 1:30 PM-3:30 PM - Desk time, etc. at Union branch

7. Human Resources
Tax forms
Employee rights
Personnel manual

8. Missouri Evergreen I & II
What is Evergreen?
Logging Into Evergreen
Evergreen Portal (Homepage)
Opening Tabs in Evergreen
Patron Search
Checking Out Items
Checking In Items
Editing a Patron Record
Evergreen II -
Patron Registration
Checking Out Unprocessed Items
Renewing Items
Renewing an Expired Account
Searching the Catalog and Placing a Hold
Managing Holds
Billing
Entering and Paying Bills for Copies and Faxes
Offline Circulation
Using the OPAC

9. Our ILS training materials and our circulation procedure manual are on the Missouri Evergreen website in Member Resources -> Member-Developed Resources libraries.missourievergreen.org
Please note: We are always updating the in-house copies of these materials and the online copies aren’t always up-to-date. Contact me if you want the latest version.

10. Technology Using the staff intranet Using your Gmail account
How do I clock in and out?
How do I find my work schedule?
Using Cybrarian print management and remote patron computer log-in
How to run Malwarebytes

11. Do the Dewey
Dewey Decimal System
Shelf Order

12. Customer Service Greeting patrons Checking out items
Situational awareness
Phone etiquette
Library card registration
Showing, not pointing
If you don’t know
The Hand-Off
Being a “Yes” Library

13. Pictorial Directory of Staff and Board Members

14. Desk Time, Etc., at the Union Branch
Tour the branch, focusing on shelving locations
Away from the circulation desk, practice checking in and sorting materials
Work at the circ desk with experienced staff
Get excited about having the best job EVER!

15. When did we start accepting credit card payments?
Six months later----
When did we start accepting credit card payments?

16. Communicate ! ! ! Email group for circ clerks
Quarterly visits to branches
Yearly circulation refresher training

17. Get your staff off to a good start with intentional rather than accidental training!
And never stop communicating !
Diane Disbro, Branch Manager/Circulation Coordinator
Scenic Regional Library, 308 Hawthorne Drive, Union, MO, 63084
(636)