1. Federal Mail Council Meeting April 11, 2017 SMART Platform Migration

2. Introduction
The Simplified Mail Accountability Reporting Tool (SMART) is used to collect agency data on total mailing expenditures including domestic and international mailings by service providers, class of service, piece count, training, and professional certification data.

3. Agenda What is Saleforce? What does the Salesforce Migration mean?
How are agencies impacted?
Project Timelines
How will you be supported?

4. Thirteen of Fifteen Federal Cabinet Agencies
Salesforce
Thirteen of Fifteen Federal Cabinet Agencies
What is Salesforce?
Salesforce is a secure, cloud based CRM (Customer Relationship Management) platform. Salesforce is one of the top CRM Cloud Based platforms.
Why Salesforce?
Consistent with other successful GSA Salesforce platforms, Salesforce will incorporate cutting edge, innovative technology and features such as cloud computing, customer relationship management and collaboration for asset management applications. These technological advantages will enable GSA to improve data management and analysis of the mail portfolio in SMART.

5. SMART on Salesforce Platform
Innovative Cloud-based platform
Streamlined Approval Processes
Enhanced Reporting Functionality
Opportunities for Greater Collaboration
Platform Updates 3 times a Year
Increased Technical Support
Excel Based Data Upload Process
Data Stored in Highly Secure Environment

7. SMART Migration Project Schedule

8. Send all SMART requests to:
Support
Password Resets
Help Desk Ticketing Process
Approval Process
Requirements Gathering
Training
Send all SMART requests to:

9. Support - Process Flow

10. Q&A