1. Ask what matters. Listen to what matters. Do what matters.
WHAT MATTERS TO YOU?
Ask what matters.
Listen to what matters.
Do what matters.

2. What Is It?
Health care providers across BC are invited to add this one simple question to every patient interaction, each and every day, in order to improve care. That question is, “What matters to you?”

3. Where Did It All Begin?
“What Matters to You?” Day started in Norway in 2014, with the simple goal of encouraging meaningful conversations between patients, caregivers, and families, and their health care providers.

4. Where Did It All Begin?
From Norway it expanded to Scotland, Brazil and beyond! More than 30 countries participated in 2017, including BC!
Participation in BC is supported through a partnership between the Patient Voices Network (PVN), the Council and provincial partners.

5. Aim
“Encouraging and supporting more meaningful conversations between people who provide health and social care and people, families and carers who receive health and social care.”
Colleen

6. Why Is It Important?
Providing patient-centred care is important because it results in better outcomes for patients and greater satisfaction with care. Asking “What Matters to You?” supports this by putting the patient voice at the centre of care, by focusing on what matters to them.

7. Who Is Invited?
Anyone who is a patient, or who works with patients in health, social, or community care, is invited to participate.

8. Taking Part is Easy!
Taking part is easy! Order resources and sign up at to show your commitment to patient- and family-centred care. On June we will celebrate asking “What Matters” each and every day!

9. Tell Us All About It!
If you have a great conversation, we want to hear about it! You can share your stories by ing or by using the hashtag #WhatMattersToYou on social media.

10. Tools for What Matters
If you want to participate, we’ve created resources to help you promote the initiative:
Posters
Pocket cards
Bookmarks
Buttons
Stickers
Videos

11. Questions?