1. Promoting Quality Improvement & Clinical Quality
Michael Bedrosian
DVHIMSS
March 29th, 2012

2. PHMC & HCCNs
Public Health Management Corporation (PHMC) is a nonprofit public health institute that builds healthier communities through partnerships with government, foundations, businesses and community-based organizations.
A Health Center Controlled Network (HCCN) is a group of safety net providers collaborating horizontally or vertically to improve access to or quality of care.

3. Without quality processes:
Health center staff already have demanding jobs, and are asked to be more productive
Their work is specialized (e.g. front desk, clinical, billing and administration)
Quality becomes defined as efficiency within one's specialty
So defined, there is no time for team quality
Quality becomes an afterthought, or a reaction to a specific project
The remedy is a team process with incentives for all team members.

5. Quality is a Process
The result, after a number of quality cycles?  A better "best" practice
The very act of organizing quality cycles can change the way providers and administrative staff think
There's no end to this, once you get started:  “Quality is a process, not a product.”

6. Quality Cycles at PHMC Clinical practice directors meeting
Primary care review
Data warehouse project to integrate health center and behavioral health data
Information Systems at the table with program staff

8. Clinical Quality

9. Data Quality

10. Data Quality

11. synergy

12. Public Health Management Corporation
Questions/Contact
Michael Bedrosian
Managing Director
Information Systems
Public Health Management Corporation