1. HOW TO IMPLEMENT A NEW SEARCH SYSTEM AND MAKE FRIENDS WHILE DOING IT Michelle M. Powers Manager of Library Services Career Education Corporation (CEC) Rhonda Contreras Campus Director of Library Services American InterContinental University Online (AIUO) DISTANCE LIBRARY SERVICES 2012

2. Career Education Corporation University AIU CulinaryHealth Art & Design WHO WE ARE DISTANCE LIBRARY SERVICES 2012

3. Why a new system? Vendor Unified experience Why AIU? Prior federated experience Large user group Faculty engagement Why ground? Share resources Increase usage Administrative buy-in DISTANCE LIBRARY SERVICES 2012 BACKGROUND

4. DiscoveryFederated Multi-database search Results display in predetermined number Search in real time Results displayed by relevancy across all searched databases Pre-aggregated indexes (not searched in real time) DISTANCE LIBRARY SERVICES 2012 FEDERATED VS. DISCOVERY

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6. Planning team CEC Dean of Library Services Campus Directors of Library Services IT advisor Procurement advisor Decision process 3 products (1 federated; 2 discovery) 1 month trial of each system Communicated trial experiences Decision made THE DECISION

7. DISTANCE LIBRARY SERVICES 2012 Familiar EBSCO interface Ask-a-librarian feature Cross-vendor personal folder EBSCO DISCOVERY SERVICE (EDS)

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9. Early Outreach & Marketing Faculty Library Committee Training FACULTY BUY-IN AND TRAINING

10. Reference AIU Online – 700/month Library Instruction AIU Online – 23 classes/month Research Tools AIU Online – 60+ THE ROLE OF THE ONLINE LIBRARIANS DISTANCE LIBRARY SERVICES 2012

11. Learned how to use the system Evaluated the system: Uh-Ohs, Oh mys, and Wowsers Determined how to best teach to our users Revised the research tools STAFF PREP DISTANCE LIBRARY SERVICES 2012

12. Listen to those who speak loud and soft Listen to those who say things you dont want to hear Trust is essential Common goal: student satisfaction STAFF ARE PEOPLE TOO DISTANCE LIBRARY SERVICES 2012

13. The Good: Research guides were ready! Staff were ready! The Bad: Launch in the middle of a session Timing of library instruction Technical problems THE LAUNCH DISTANCE LIBRARY SERVICES 2012

14. DAMAGE CONTROL More announcements on campus Instruction classes Improved communication in reference Technical problems resolved DISTANCE LIBRARY SERVICES 2012

15. CELEBRATING CHANGE Honest discussion Showing appreciation The game Dont forget the reason for the change

16. DISTANCE LIBRARY SERVICES 2012 WHAT WE LEARNED Remembering anxiety of change Earlier outreach Playing the game earlier More enforced learning Involving IT and procurement early on Faculty can be your biggest ally

17. DISTANCE LIBRARY SERVICES 2012 QUESTIONS?

18. DISTANCE LIBRARY SERVICES 2012 THANK YOU FOR ATTENDING! Michelle M. Powers mpowers@careered.com Rhonda Contreras rcontreras@aiuonline.edu