1. GROUP MEMBERS
ANAM FARAZ
SABA KHALID
MURAD SAQIB

2. Tom peter’s management principles for quality revolution

3. 5 Management principles are as follows:
An obsession with responsiveness to customers
Constant innovation
Participation and gain sharing with people connected with organization
Leadership that loves change and shares an inspiring vision
Measurement and control

4. Juran’s management process for quality improvement

5. 10 point management process are as follows
Build awareness of need and opportunity for improvement
Set goals for improvement
Organize to reach goals
Provide training
Carryout projects to solve problem
Report progress
Give recognition
Communicate results

6. Cont…
Keep score
Maintain momentum

7. Tom peter s 12 steps to quality management

8. STEPS ARE: Management obsessed with quality
There is a guiding system or ideology
Quality is measured  
Quality is rewarded
Everyone is trained in technologies for assessing quality
Teams involving multiple functions systems are used

9. Cont… Small is very beautiful There is constant stimulation
There is a parallel organizational structure for quality improvement
Everyone plays! 
When quality goes up , costs go down
Quality improvement is a never –ending journey.

10. Quality improvement program

11. introduction

12. PHILIP CROSBY

13. Steps are: Step:1 Management commitment Step:2
Quality improvement teams
Step:3
Quality measurement
Step:4
Cost of quality evaluation

14. Cont… Step:5 Quality awareness Step:6 Corrective actions Step:7
Establish committee for zero defect program
Step:8
Supervisor training

15. Cont… Step:9 Zero defect day Step:10 Setting goals Step:11
Removing causes of error
Step:12
Appreciation

16. Cont…
Step:13
Quality councils
Step:14
Do it over again.

17. Thanks you…!