1. Best of EMEA…

2. Housekeeping Unmute computer speakers
Recording distributed via tomorrow
Submit questions via the Q&A panel through WebEx
@CompTIA_UK

3. CompTIA – Advancing the IT Industry
Strengthen the IT Workforce
Educate IT Channel Businesses
Advocate for the IT Entrepreneur
Prepare Individuals for IT Careers

4. If you would like to join UK Channel Community
CompTIA also sponsors IT communities
Our UK Channel Community Resources
UK-specific discussions, and provides an understanding of how CompTIA can best serve the UK channel and its members
Initiatives. Together, we’re advancing the UK IT industry
If you would like to join UK Channel Community
contact
Estelle Johannes

5. Let’s create some Happy Workplaces
Henry Stewart @happyhenry
Happy Ltd
Warm up
People work best – how would be different? Nandos, edmans
3 skills of managers - tables
When I worked at my best – pairs & summary
Vote on important
Maslow
Pre Approval – groups on using
Framework
Celebrating mistakes
Recruit for attitude
Work/life balance – what if said had to work hours
Managers should be chosen, roles of management
Choose your manager
Strengths
Treat people…
Example marketing person – tables to decide
Further exercises
80 ideas
My strengths as a manager
Delegation
Listening

6. Best Workplaces: UK Top 20

7. People work best when they feel good about themselves

8. How would your organisation be different if the focus of management was making people feel good?
3 mins discuss with the person next to you. Not debating the idea but imagining what it would be like if that is how it was.
Ask for a few key points.

9. £231,000
£100,000
Alex Edmans, Wharton Business School

10. Its not about fun….
How could this you apply this in your business? Ask for examples from the group of things people have pre-approved. What were the benefits of you not being involved? Get each person to think of something that they could pre-approve.

12. Maslow’s Hierarchy of Needs
Self
-actualisation
Self-esteem
Belonging
Safety
Physical Needs: Eat, Sleep

13. Pyramid of Management Needs
Trust
Freedom
Challenge
Support
Communication
Reward 13

14. Pre Approve It

15. What could you pre-approve?
3 mins discuss with the person next to you. Not debating the idea but imagining what it would be like if that is how it was.
Ask for a few key points.

16. Project Oxygen
Good communicator Express interest Be productive and results-oriented Empower, don't micromanage Help with career development Key technical skills Be a good coach Clear vision
Do questions in handout in pairs. Be practical. What might being a coach look like in a restaurant? Probably not hour long executive coaching sessions but do you ask people to help them think through problems for themselves and build their confidence.
Lets now focus in on empowerment and what needs to be in place for it to work.

17. Project Oxygen
1. Be a good coach 2. Empower, don't micromanage 3. Express interest 4. Be productive and results-oriented 5. Good communicator 6. Help with career development 7. Clear vision 8. Key technical skills.
Do questions in handout in pairs. Be practical. What might being a coach look like in a restaurant? Probably not hour long executive coaching sessions but do you ask people to help them think through problems for themselves and build their confidence.
Lets now focus in on empowerment and what needs to be in place for it to work.

18. Support
Principles
Targets
Job Ownership
Feedback

21. Who would you recruit?

22. Choose who manages people based on how good they are at ….
3 mins discuss with the person next to you. Not debating the idea but imagining what it would be like if that is how it was.
Ask for a few key points.

23. Choose who manages people based on how good they are at …
Choose who manages people based on how good they are at …. managing people
3 mins discuss with the person next to you. Not debating the idea but imagining what it would be like if that is how it was.
Ask for a few key points.

24. Strategy Decision Making Supporting Challenging Coaching
Roles of Management
Strategy Decision Making Supporting Challenging Coaching

25. Roles of Management Role A Strategy Decision Making
Role B Supporting Challenging Coaching

26. Choose your manager

27. Play to your strengths

28. At your best

29. 1. Get people to do what they are good at
2. Give them the freedom to do it well
3. Make them happy

30. One thing I like about these ideas...

31. Creating a Happy Workplace
Henry Stewart
Twitter: happyhenry

32. Trust Your People
Make Your People Feel Good
Give Freedom within Clear Guidelines
Be Open and Transparent
Recruit for Attitude, Train for Skill
Celebrate Mistakes
Community: Create Mutual Benefit
Love Work, Get a Life
Select Managers Who are Good at Managing
Play to your strengths

33. Questions?

34. Thank you!