1. ServiceNow
Kingston Upgrade UAT
April 9-11, 2018

2. Agenda UAT Overview and Timeline UAT Instructions
Quick Review of goals
UAT: Scope and Expectations
UAT Instructions

3. UAT Instructions – Logging into the SN environment
To execute test cases requiring the ServiceNow Module type or copy/paste the following links using the Chrome browser:
- this should take you to the ServiceNow module
Log in using your Level 2 credentials with Duo (if offsite)

4. UAT OVERVIEW AND TIMELINE

5. ServiceNow UAT Goals and Objectives
Measure the functionality of the ServiceNow application against the user community
Ensure that the application is properly configured to support users
Incident Management,
Service Request and
Change Management
On-Call
Project Portfolio Management
Demand Management
Identify critical defects, issues or performance gaps that impact the ability of end users to perform their work in ServiceNow that need to be remediated prior to go live

6. UAT – Logging Results and Defects
At a minimum, testers should log any failed steps executed on the Pass/Fail and Actual Outcome columns
Testers are also expected to log any failed steps in the printed paper form or in the Google document here
At a minimum, we would like testers to provide the following information about the issues being logged:
* Date Logged
* Tester Name
* Test Case Name (ex. INC001, CHG001, etc)
* Step Failed
* Description of Defect
* Status (if opening a new defect, set status to Open)
Screenshots or images are helpful!