1. Barbara Palmer APD Director
These trainings are for APD background screening requirements and use of the Clearinghouse.
In this session, we will cover how to reset your password in the Clearinghouse.
Making use of the Clearinghouse is a high priority and we are here to help you succeed. So, with that in mind, let’s get started.
Background Screening Clearinghouse
Password Reset
Barbara Palmer
APD Director

2. Click on the “Forgot your Password” link on
the AHCA Portal – Login page.
Input your User ID and click “Next”
Click on the Forgot your Password on the login page of the AHCA portal
Enter your user ID and click next

3. Do not close this window
Answer the security question and select “Next”.
If you do not remember the answer to your security question, you will have to create a new account. There is no way to reset the security question.
After the security question is correctly answered, a confirmation page will display informing you that an has been sent to your address on file in the Clearinghouse from
Do not close the current window. Closing this window will require you to start the process over again.
Answer the security question and select “Next”.
If you do not remember the answer to your security question, you will have to create a new account. There is no way to reset the security question.
After the security question is correctly answered, a confirmation page will display informing you that an has been sent to your address on file in the Clearinghouse from
Do not close the Enter Verification Code window. Closing this window will require you to start the process over again.
Do not close this window

4. Open the email from noreply@ahca. myflorida
Open the from with the subject SSO – Verification Code for Password Reset.
Copy the Verification Code from the and paste it in the Verification Code field in the AHCA Portal and select “Next”.
If you are unable to find the in your inbox, check your Spam or junk folder.
Open the from with the subject SSO – Verification Code for Password Reset.
Copy the Verification Code from the and paste it in the Verification Code field in the AHCA Portal and select “Next”.
Note: If you do not see the in your inbox, check your SPAM folders.

5. After entering a new password, select Change Password.
Once the Verification Code is validated, you will be prompted to create a new password based upon password requirements.
After entering a new password, select Change Password.
When your new password meets all requirements, your informed that your password was successfully changed.
Once the Verification Code is validated, you will be prompted to create a new password based upon password requirements.
After entering a new password, select Change Password.
When your new password meets all requirements, your informed that your password was successfully changed.
Select Return to login to use the Clearinghouse with the new password you just created.
Click Return to Login to use the AHCA Portal

6. Still have questions or need technical assistance?
Call CDC+ Customer Service
If you still have questions or require technical assistance with the Clearinghouse, please call CDC+ Customer Service at