1. Effective Leadership Skills
Caitlin Christensen, Greeley-Evans SD 6
Bre Riley, CDE School Nutrition

2. Outcomes Participants will: Identify their leadership style
Learn effective ways to actively listen
Learn about conflict resolution styles

3. What is Leadership?

4. Managing vs Leading Counting vs creating value Power vs influence
Managing work vs leading people
Dealing w/ complexity vs uncertainty
Doing things right vs doing the right things
Maintaining vs developing

5. Leadership Basic – ability to get things done with and through people
Effective – the ability to get a growing number of things done with and through other people
Exceptional – ability to initiate change with and through other people

6. Leadership
Question your lines of reasoning; make note of how you respond to challenges
Learn from your mistakes; evaluate your improvement
Be open to new opportunities
Celebrate your growth; plan for your continued learning

7. Key Skills for Leadership
Broader vision
Delegate

8. What type of leader are you? McGregor’s Management Theories

9. Where do you fall? Leadership Questionnaire
Complete the questionnaire with your first reaction to each statement
Total your score at the bottom

10. Description of Leadership
The Leadership Style Scores
Score Range
Description of Leadership
Leadership Theory
8 to 16
More Empowering Style
Theory Y
16 to 30
Mixed Style or Transitional Style
Mixture of Theory X & Y
31 to 40
More Controlling Style
Theory X
We will cover these theories in the following slides

11. Douglas McGregor’s Management Theories
MIT professor
Studied psychology
Focus on management and motivational theory
Identified two different thought processes for managers

12. Theory X How Managers View Employees:
Do not like and do not want to work
Try to escape whenever possible
Dislike responsibilities
Resistant to change
Needs formal direction
Must be persuaded, compelled, or warned with punishment to achieve organizational goals

13. Self Fulfilling Prophecy
Poor Results from Employees
Manager has Theory X Beliefs of Staff
Theory X
Self Fulfilling Prophecy
Employee Resistance Practices
Implements Controlling Practices

14. Theory Y: How Managers View Their Employees:
Have skills and capabilities
Creativity, resourcefulness, and innovative can be utilized to solve problems
Perceive job as relaxing and normal

15. Theory Y (continued): How Managers View Their Employees:
Exercise physical and mental efforts in their jobs
Do not need threat coercion to work
Use self-direction and self-control if dedicated and sincere to achieve organization goals
Like responsibility and will actually seek it

16. Manager has Theory Y Beliefs About People
Arrange things so individuals can achieve their own goals and happily accomplish the organization’s goals at the same time.

17. Effective Leadership Skill: Active Listening

18. Listening is not the same as hearing
“The most basic and powerful way to connect to another person is to listen, just listen. Perhaps the most important thing we ever give each other is our attention.”
Rachel Naomi Remen

19. Celeste Headlee - 10 Ways to Have a Better Conversation

20. Active Listening Recap
Don’t multitask
Set your personal opinions aside
Use open ended questions
Go with the flow
Admit you don’t know
Don’t equate experiences
Avoid repeating yourself
Stay out of the weeds
Listen***
Be brief
Don’t multitask - be present, don’t think about other stuff
Set your personal opinions aside - assume you have something to learn, everyone is an expert on something
Use open ended questions - who what when where how, this will ensure you get detailed responses
Go w/ the flow - when thoughts enter your mind, allow them to leave your mind, if you get hung up on a thought you stop listening
Admit you don’t know - err on the side of caution
Don’t equate experiences - all experiences are individual, remember the conversation isn’t about you, it’s about them
Avoid repeating yourself - it’s unnecessary, doesn’t add value to the conversation
Stay out of the weeds - avoid too many details, not necessary, not important to the other person
Listen - most important, just listen, this takes effort/energy, it’s hard for us because our mind starts running, Covey: “most people don’t listen w/ the intent to understand, we listen w/ the intent to reply”
Be brief - be interested in other people and what they have to say, prepare to be amazed

21. Effective Leadership Skill: Conflict Resolution

22. Common Causes of Conflict
Misunderstanding
Personality clashes
Competition
Lack of confidence in leaders
Lack of cooperation among team
Differences over methods or style
Low performance
Value or goal differences

23. Destructive Conflict Diverts energy from more important issues/tasks
Reduces cooperation
Hurts morale

24. Constructive Conflict
Opens up issues of importance
Helps build cohesiveness as people learn more about one another
Causes reassessment by promoting examination of procedures or actions
Increases individual involvement

25. Steps for Positive Resolution
Desire a solution
Find a mutually beneficial resolution
Believe there is more than one way
Trust each other
Be open-minded
Commit to continual communication

26. Achieve Win-Win Results
Gain participation from everyone involved
State the reason to work on a solution
Each should see problem/situation from other point of view
State what you want; repeat what you hear
Identify key issues
Determine acceptable solution

27. What’s your conflict resolution style?

28. Conflict Resolution Styles
Avoid
Accommodate
Compete
Compromise
Collaborate

29. Avoid Non-confrontational Postpones conflict “Let’s discuss it later.”
“Let’s forget it.”

30. Accommodate Agreeable Cooperates even at expense of personal goals
“I’m sorry. You’re right.”
“Go ahead and do it your way.”
“Oh, well, it is hopeless to try.”

31. Compete Uses power, position, personality, status to get own way
Aggressive
“Of course I’m right.”
“Do it my way.”
“It’s your mistake.”

32. Collaborate Looking for mutual benefits
Recognizes abilities and expertise of all
Works toward solution with others
“Let’s share our ideas.”
“We can work this out if we work together and value each other’s skills and values.”

33. “The challenge of leadership is to be strong, but not rude;
Be kind, but not weak;
Be bold, but not bully;
Be thoughtful, but not lazy;
Be humble, but not timid;
Be proud, but not arrogant;
Have humor, but without folly.”
Jim Rohn

34. Questions?