1. Web Based Find-A-Ride Portal

2. Panel
•Gary Madden, Director 211 San Bernardino County •Paul Sorensen, Senior Software Manager Cambridge Systematics •Donna Mace, Strategic Collaboration Officer 211 Orange County •Efren Guzman Magdaleno, Program Management Analyst OCTA

3. VTCLI
Veterans Transportation & Community Living Initiative (2011) - 1-Call, 1-Click
Country’s 3rd largest region to receive new vets
Recognition of incomplete regional network
Generating information on its gaps for veterans

4. VTCLI TA consultant decision to involve 211 (1-Call 1-Click)
211 San Bernardino & 211 Riverside partnership
4% of 130,000 annual calls specific transportation need
40% of callers, including many veterans have no vehicle

5. 29,000 square miles
258,000 vets
Many vets in outlying areas, away from urban centers
Regional vets facilities require long trips

6. VTCLI Unprecedented Support - Stakeholders & Elected 1-Call:
2-1-1 number
Veteran Specialists
1-Click:
Web based trip discovery tool
RFP
Project total $655,468, $227,240 through 5309
Other Funding sources: JARC/NF, Local Match, In kind match
2 phases – capital and operating
3 year project

7. VTCLI Became VetLink Stakeholders’ Steering Workgroup

9. Some of our work partners

10. 2014 YTD Veteran Ridership Month Trips Jan-14 1861 Feb-14 2126 Mar-14
2133
Apr-14
2245
Grand Total
8365
2014 YTD Veteran Ridership

11. Outcomes
Veteran discount
Usage
Traffic patterns
Scalability

12. Vision, Partnership & Investment
Trip Discovery Tool Developer & Contract Winner:
Cambridge Systematics
What does Vision, Partnership & Investment lead to?
Gary will introduce Paul Sorensen

13. What is a Find-A-Ride Portal
Multi-modal trip planner to help users find available services to meet their transportation needs
Includes demand-responsive services with eligibility criteria (e.g. age, disability, veteran status) and specialized accommodations (e.g. door-to-door service, wheelchair lift)
Potential integration with 211 databases to find human services
Potential integration with scheduling systems to book rides
Access via desktop, mobile, or kiosk
Access via customers, or via agents on behalf of customers

14. Multi-Modal Trip Planning

15. Integration with 211 Search

16. Integration with Scheduling Systems

17. Find-A-Ride Demo

18. Significant Demand for Inter-County Travel

19. Tool Can Help Characterize Demand for Service

20. Tool Can Help Identify Service Gaps

21. 211 Background
•211 Vetlink Discovery •The benefits of having an online tool vs print •211’s structure and vetting processes •Partnership and rebranding
County Area
Population
Los Angeles
10,163,000
Orange
3,190,000
Riverside
2,423,300
San Bernardino
2,154,100
Ventura
854,000
TOTAL
18,784,400
California
39,540,000
% CA Population Covered in 211RIDE
48%

22. Collaborating Partners

23. Example of Transit Agency & 211 Collaboration
OCTA Mobility Management Program
5310 Grant – Specialized Transportation Information Referral Tool
Resource information quarterly audits
Staff training
Reporting
New partnerships
Cross promotion
Continued funding
Funding
GTFS
Cross promotion
Continued funding

24. 211RIDE Goals #1 Online Resource
Offer customers most appropriate transit option for every trip
Increased fixed route usage
Indefinite expansion
Online Booking