1. Practical Guide to workforce development
Hope is not a strategy, although I wish it was
Open up with a good fact and a story 1

2. PBS Network values Focusing on relationships and skills development
Utilising person-centred approaches
Promoting positive ‘behavioural’ changes in services & organisations which support people with a LD & CB.

3. The Numbers

4. Aims Recruitment Retention
What staff tell us – the CTS research programme
Leadership of a strategy
Social Media
Values & Culture

5. Good question, one that I am asking myself right now!!!!!
Why me?
Good question, one that I am asking myself right now!!!!!

6. Statistics of recruitment – are we the only ones with a problem?
Candidates of today
Safer recruitment
Geographical differences
Developing a service with retention problems – less than 5% loss??

7. Recruitment & Retention
Of the 9 geographical areas across England, the south west comes in 4th worst
27% staff turnover is the average In the sector
Nearly half of new staff leave within 1 year
Is Pay really a problem?
Why cant we keep staff
does staff retention really improve our services?
Cost of constant recruitment

8. The best form of recruitment, is retention
Easier said than done

9. The facts – Research data
Induction numbers – R&R over the period
Cost of recruitment
Training / repeat training
Stability
Staff burn out - sickness
CTS goals – achievable????????

10. Leadership of a strategy
How we changed our strategy

11. Be willing to receive feedback and be accepting that we can improve
Feedback- surveys
Be willing to receive feedback and be accepting that we can improve

12. Why do staff leave? WHY?? What do we do about it? Work life balance
Not feeling valued
Career opportunities
Pay
What happens is not an accident
Improve recruitment strategy & output
CTS Focus Group – Have your say
Career notice board
Monthly pay reviews
Understand the situation better, plan for the HR of tomorrow, not just today.

13. Recognition programme

14. The basics, from day 1 Advert & Phone call
Interview panel and questions
Meet and greet
Induction – the learning gap
Shadow shifts
Mentor / buddy system

15. Service user questions
Have you worked in care before?
Are you good at life skills
Are you caring
I like a lot of banter, do you like banter
Why do you want this job?
Are you flexible with the times of support you can give
Are you reliable
Do you like sports of comedy and would you watch them with me?
Tell me a joke?
Would you let me play football at 8 pm?
If you were the prime minster, what would you do first?

16. Social media Website Facebook Twitter Recruitment sites Awards
Reviews – its how we assess & purchase things

17. Review top tips – brand awareness
75% of business don’t currently reply to job site reviews
90 % of staff work for companies that are transparent
65% staff say their perception of a company is improved by company based review response
1. be professional, factual and research your point
2. acknowledge, thank you
3. address specific issues, don’t shy away from accountability
4. utilise reviews to fix problems

18. Values & culture Values with no meaning, have no value
Why, how & What – Simon Sinek
Tony Hsieh culture strategy
Staff focus group
U.S.P
The Values test
Values with no meaning, have no value

19. What have we learnt
Good selection of staff = improved retention, but that’s just the first step
Staff will stay with an organisation if they feel valued and if there is a higher purpose, the WHY scenario, even if there is more money out there
Recognition programmes work – it pays for itself
We must learn how to analyse the data better & respond accordingly

20. plan for the Recruitment and retention of tomorrow, not just today
Build the foundations

21. Useful links Simon Sinek – Author of start with WHY
Tony Hsieh – author of Delivering Happiness: a path to profits, passion & purpose
Community Therapeutic Services website
Skills for care

22. Questions?