1. Crisis Residential Best Practices Toolkit
April 18, 2017

2. Today’s Agenda Welcome Review: Soteria Project
Content Overview: Treatment Philosophy & Approach
Review Survey Results/Discussion
Review Project Plan and Timeline
Adjourn
Housekeeping: Using Skype for questions—please mute us, but don’t put our call on hold
Purpose: To develop a comprehensive Best Practice Toolkit for Crisis Residential Services, informed by Crisis Residential providers across the country.

3. www.TBDSolutions.com Crisis Program Development Quality Improvement
Research & Analysis
Integrated Care Coordination
Data Analytics
System Redesign
Management Training
Metrics Development

4. Workgroup Participants
110 participants from 29 states
Plus England and Costa Rica!
Approximately 325 crisis homes nationwide
Welcome new programs from NY, NC, MT, TX, and England

5. National Council Report: The Psychiatric Shortage

6. History: The Soteria Project

7. Content Review: Taxonomy
Names of Crisis Services
Crisis Residential
Crisis Stabilization
Crisis Respite
Facility Based Crisis
Extended Observation Unit
Acute Treatment Unit
Peer Respite
Crisis Resolution Center
Acute Stabilization
Crisis Recovery
Short Term Acute Residential Treatment (START)

8. Content Review: Taxonomy
Crisis Service Homophones
Crisis Stabilization Unit
Short-Term Crisis Residence
23-hour Intnsive Treatment- AZ, NC,
Locked Treatment Facility mirroring Psychiatric Hospital (IN, FL)
Crisis Service Synonyms
Crisis Residential, Crisis Stabilization, & Crisis Respite
Crisis Respite & Peer Respite

9. Content Review: Taxonomy

10. Treatment Philosophy & Approach Results: Terminology

11. Treatment Philosophy & Approach Results: Terminology

12. Treatment Philosophy & Approach Results: Terminology

13. Treatment Philosophy & Approach Results: Terminology

14. Taxonomy: Treatment, Medications, and Peer Supports
58% of crisis programs reported treatment happens exclusively inside the program.
89% of crisis programs utilize a psychiatrist, while 54% utilize nurse practitioners for prescribing medications.
76% of crisis programs have Peer Support Specialists working directly in the home or providing support in the home from a partner agency.

15. Community Relations: Marketing Tools
Other answers: Facebook, Twitter, Daily s to local ED’s, visits to law enforcement and other locations.

16. Community Relations: Public vs. Private Approach to Marketing?
“We will accept all referrals both internally and externally in order to increase census and attract new clients.”
“We want the community to be aware that we exist and what support we can offer.”
Private
“We turn away 40-50% of referrals, so no need for marketing”
“Limited marketing—not a walk-in program”
“Mostly word of mouth”
“As part of an LMHA, we are not permitted to market on a commercial level”
“We have limited resources and use it within programming”
Both
“We are currently only providing services to a region. We public market, however, only to our region at this time. We maintain the privacy of the location and limit the ability of referrals contacting the house. Any referrals are completed through a separate line and at the mental health center determine appropriateness of the admission.”

17. Community Relations: Alumni Engagement
Less than 30% of crisis programs make efforts to engage their alumni in activities.

18. Community Relations: Maintaining Strong Provider Relationships
Access Centers & Mobile Crisis Teams: Co-operated/co-located; scheduled meetings; bed availability 2x/day; periodic workshops and phone calls;
Case Management: Co-operated/co-located; scheduled meetings; encouraged to visit persons on-site; attend their staff meetings
Psychiatric Hospitals: Honesty/transparency with clients we send to them; regular communication with discharge planner; Crisis Summit; monthly task force with CIT, jail diversion, local hospitals, and ER’s
Emergency Departments: Attending each other’s meetings; Crisis Summit; daily with available beds;

19. Community Relations: Maintaining Strong Provider Relationships
Law Enforcement: Law liaison on staff; provide training at the academy; developed a 24 hour hotline for officers; community meetings; Crisis summit; co-located with CIT team; sparingly call them for help; task force
Primary Care Clinics: Scheduled meetings, crisis summit, referrals to primary car
Funders/Health Plans: Monthly meetings; crisis summit invite for tours; daily conversation
Donors/Grantors: Dedicated staff in agency to work with donors; crisis summit; individual meetings
Neighbors: Provide program information; frequent check-ins; annual open house;

20. Community Relations: Additional Stories
“We have a county-wide meeting with leaders from various agencies that we attend monthly. Almost weekly we have staff presenting at various agencies throughout our service area with brochures explaining our services.”
“We aren't really in a position to need community relations but definitely at meetings offer ourselves as assistance and encourage referral sources/ area providers/ family members to always call our referal line even if it is not an appropriate referal we can share information about resources in the area.”
“We have formed a Community Crisis Summit that involved all different fractions and we are largely involved in CIT Council and community outreaches”
“Our alumni keep the surrounding property clean of debris thus improving relationships with neighbors.”
“We engage highly in community activities to promote positive relations. We attend health fairs, Relay for Life, Advisory Committee for Victim Rights, Food Pantry donations, Christmas donations, etc. We want to maintain a positive looks as well. Staff are required to dress in a professional manner in public for our program with a logo polo.”
Jessica Coburn (Alumni relations, active community relations); Jason Sheck (Crisis Summit); Mark J. Ware; Jeff Bracken (Open Houses)

21. Project Participation: Update
Meeting participation: Monthly phone calls geared towards specific crisis topics to be included in the toolkit, engage in dialogue with providers from other areas to understand nuances in state policy and provider practice while building consensus for best practices.
Content submission: Each month, all participants will be polled about their crisis home’s policies, procedures, and practices, which will be used to inform the toolkit
Content/editorial review: Initial content reviews will now be completed by the planning team.
State policy research: Seek out crisis residential statutes in your state, as well as other governing bodies (e.g. Adult Foster Care, Recipient Rights)
We recognize that engagement can be difficult, especially for those working in positions directly supporting the crisis homes.

22. Upcoming Webinar Training: SAMHSA
4th Monday of each month April-September
Monday April 24th
3pm EST/12pm PST

23. Next Steps
Next Conference Call: Friday, May 1pm EST/10am PST Group Listserv: Website: (Meeting Slides stored here) Questions: