1. Integrating EAP Services with Disability Management Programming: Kaiser Permanente’s Total Workforce Health Model
Jerry O’Keefe, MFT, CEAP - National Director Employee Assistance Program
Nicole Stelter, PhD, MFT - Product Manager Total Workforce Health Portfolio

2. Agenda KP Overview Total Workforce Health overview
EAP integration with IDM overview
Background
Strategy
Tactics
Evaluation to date
Worksheet & Discussion –
“Your organization’s Total Workforce Health Vision”
November 11, 2018
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3. This is Kaiser Permanente
Founded in 1945 during the Great Depression and World War II
Kaiser Permanente currently serves more than 9 million members
Partnership:
Kaiser Foundation Health Plan
Kaiser Foundation Hospitals
Seven Permanente Medical Groups
Coalition of Kaiser Permanente Unions
November 11, 2018
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4. Who is KP’s Workforce
Comprised of a highly diversified, non-union and labor-organized workforce
> 30 separate bargaining units
Approximately 175,000 employees and 18,000 physicians throughout seven regions in 8 states and the District of Columbia
November 11, 2018
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5. Health Care Delivery System Disability/Leave Management
Getting away from the “as-is” approach…
Moving away from an inefficient, limited, “as-is” approach because:
Fragmentation → higher costs, poorer outcomes/ program efficacy, less engagement
Disconnected Stakeholders → accountability and quality problems
Occupational Health
Workforce
Wellness
Health Care Delivery System
EAP
Disability/Leave Management
November 11, 2018
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6. Disability/ Leave Management
KP’s Total Workforce Health Vision
Occupational Health
Workforce
Wellness
EAP
Disability/ Leave Management
Accountability, Engagement, Effectiveness
DATA
Health Care Delivery System
DATA
DATA
DATA
Cost & Complexity
November 11, 2018
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7. EAP: Part of the Integrated Solution
Support for psychosocial issues
Prevents avoidable delay in return to work
Assists the employee/family
Helps disabled employees re-enter the workforce
Supports and maintains the employee’s Total Health & Wellbeing
From onset of disability to return to work, EAP is there to provide support
Provides support for psychosocial issues that complicate and elongate the injured worker’s recovery
Prevents avoidable delay in return to work
Assists the employee/family create strategies to reduce impact of disability and enhance coping skills
EAP helps disabled employees re-enter the workforce
Supports and helps maintain the employees Total Health & Wellbeing
November 11, 2018
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8. EAP: IDM and Return to Work Support
EAP-IDM Toolkit
Injured Worker Orientation
EAP’s Benefits of Practice
Metrics demonstrate 55% increase in IDM referrals to EAP
EAP’s Components of Practice
Provides a safe, supportive, facilitated communication venue before the employee returns to work
Addresses and dispels fears, preparing successful re-entry to the workplace.
EAP-IDM Toolkit
Employees, Managers
HR , Disability Case Managers
Injured Worker Orientation
Support for employees with new disabilities
EAP’s Benefits of Practice
Swifter integration of employee to the workplace
Increased retention of employee at work
Employee experiences being “cared for by the manager and the organization”
November 11, 2018
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9. Psychological Workplace Safety
What Happens when EAP & WPS Intersect
Workplace Safety
Employee Assistance Program
Psychological Workplace Safety
November 11, 2018
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10. EAP: Psychological Workplace Safety
Necessary part of the IDM and Total Workforce Health Equation
No less important that physical workplace safety.
Is a significant risk factor for physical injuries, as well as mental/nervous disorders.
A psychologically safe and healthy workplace is an inarguable facet of a successful workplace .
Share some KP findings regarding the 3 Rs
Call out the benefits of a psychologically safe workplace.
Injured/ill EEs feel safe; avail themselves to the support of the system; more excited about RTW.
Reference Lucien Leap comment re: Precondition of continued success
November 11, 2018
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11. Total Workforce Health Vision and IDM Program Optimization
EAP
Workforce Wellness
ARx-Clinicians
TWH
Innovation
IDM
Where All Roads Should Lead
For IDM, EAP, treating Clinicians and Workforce Wellness to have a positive impact on the health and wellbeing of a company’s total workforce, “Innovation, Collaboration and Integration” are vital!
November 11, 2018
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12. EAP and your organization’s TWH vision…
What other workforce health programs does your organization have?
What “problem statements” does each have?
What do your stakeholders say?
What data is (or isn’t) available?
How can your EAP impact other program issues?
Kaiser Permanente example:
Increased positive contact from employee managers and colleagues improves disability leave outcomes but managers are often not certain whether or how to outreach to employees.
Kaiser Permanente EAP helped to educate managers and provide tools to help leadership keep their disabled employees engaged in the workplace during their absences.
November 11, 2018
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13. Contact Information
Nicole Z. Stelter, PhD, MFT Product Manager
Portfolio Lead, Total Workforce Health
HealthWorks and Product Innovation Kaiser Permanente
Jerry O’Keefe, MFT, CEAP National Director
Employee Assistance Program (EAP) Kaiser Permanente
November 11, 2018
| © Kaiser Permanente All Rights Reserved.