2. Knowsley Health and Wellbeing Integrated Strategy for Improving Service User Involvement & Experience
Jacqueline Robinson
Head of Engagement and Involvement
Marion Dykes
Engagement and Involvement Manager
Michelle Standing

3. Health Social Care Leisure SENSE STRATEGIC MODEL
Service Experience Networks Support Empower
FOUNDATIONS
BEHAVIOUR CHANGE
OUTCOMES
Knowledge Management
Stronger
Insight
REACT
E&D
Commissioning
Decisions
PPG
CONFERENCE
Better
Outcomes
CSP
Health
Social Care
Leisure
PRIMARY
SECONDARY
CARE
Improved
Operational
Delivery
Service
Experience
FRONTLINE

4. Lessons for others… Gain strategic support to develop your model
Behaviour change culture change
Obstacles benefits incremental approach
Involve key stakeholders
Encourage local leadership
Gain commitment from providers / commissioners
Develop / adapt existing toolkits and guidance

5. Final Message…. Engagement is a valuable resource which
needs to be protected as a key investment area
to get to where you want to be, if you want to
develop the Choice agenda with the public, this
is the right place to start the process – it’s not
the time to cut back on even though it can be
seen as the easy option, the outcomes
justify the cost.

6. Any questions?