1. Printing Discovery test
The printing problem is mostly( pick one)
Economic
A service issue
A technical issue
A user perception issue

2. Printing The printing Economic Problem is ( pick one)
Users waste too much paper
There is too much vanity printing
Faculty put materials online instead of providing hardcopy
We don’t budget enough money for printing

3. Service Issues The Service Issues are ( pick one) Prints are too slow
We don’t provide enough feedback on status
There aren’t enough printers
Printers are unmanned and run thus out of supplies too often

4. Printing Quiz ( pick one)
I am willing to spend how much $$$ to fix the problem
$10, 000
$25,000
$100,000
$250,000
$500,000

5. Printing Quiz (pick one)
For every $100 spent on Printing I would allocate how much to
Students
Staff
Faculty
Visitors

6. Printing
Each student should receive equal access to printing resources, have the same “quota”
True
False

7. Printing
How much will you pay to develop or acquire a solution so that every application can print natively from every on-campus location?
$10, 000
$25,000
$100,000
$250,000
$500,000

8. Printing
For every $100 spent on printing how would you fund the following situations
Printing for classes being held in clusters
Printing for homework while in clusters
Printing for homework in dorms
Printing for homework off-campus
All other printing

9. Printing
For every $100 spent to solve the printing problem I would give take the money from
Response time in the Help Center
Response time in Second Level support
Virus response time
Network traffic management
Portal deployment speed
Windows Desktop support infrastructure
Software licenses for clusters
A CMG hardware Tech
Third shift and weekend operations coverage

10. Printing
Is the printing problem important enough that you would layoff an existing employee to hire a specialist or free up enough money to buy a solution? T F