1. Effective Communication
Chetana Hazarimal Somani College of Commerce and Economics.
Made by:
FYBFM.
Presented To: Prof. Shivaprasad Murugan
Group No: 2.
Effective Communication

2. The Team Durgesh Shivalkar Siddhesh Shinde Anasuya Sengupta
Swati Narkar
Ruksar Sutar
Vishal Narvekar

3. Agenda Introduction to communication……..Anasuya
What is effective communication? Swati
Uses of effective Communication …. Swati
7 Cs of communication………………..Durgesh
Barriers of effective communication ….. Vishal
Activity …. Anasuya
What is listening……..Siddesh
Stages of listening……..Siddesh
Relationship between speaking and Listening…………..Durgesh
Importance of Effective Listening……Ruksar
Techniques of Effective Listening …….Ruksar
Path of good of communication ……..Anasuya
Conclusion ……….. Anasuya
All parts of life- used exp

4. What is communication
The process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves. Common forms of communication include speaking, writing, gestures, touch and broadcasting.
Wikipedia definition

5. Process of communication
Communication is the process of sending and receiving information among people…
SENDER
RECEIVER
Feedback
receiver
sender
Medium
Encode
Decode

6. Effective communication
Meaning and Definition
Uses of Effective Communication
The 7C’s of Effective Communication
Facts about Effective communication

7. Meaning and definition
Effective Communication is a two way process – sending the right message and to the right person.
It is important to know the psychology of the people you are interacting with for communication to be effective.
For communication to be effective it is necessary to know the circumstances of the counter entity.
Effective communication includes all the aspects of visual, auditory and kinaesthetic language to appeal the listener.
Definition-
“Effective communication is the communication which produces intended or desired result”

8. Uses of effective communication
Effective communication helps to understand a person or situation in a better way.
It enables us to solve the differences, build trust and respect in the organization.
Sometimes our message is misunderstood or we misunderstand the received message, effective communication helps us to resolve problems with both’s point of view.
Effective communication helps us to connect well with kids, spouse, boss, colleagues, etc.
It helps us in decision making.

9. The 7c’s of effective communication
Completeness
Conciseness
Consideration
Clarity
Concreteness
Courtesy
Correctness.

10. Completeness `
The information conveyed in the message should be complete for the communication to be effective.
The sender must take into consideration the receiver’s mind set and convey the message accordingly.
Complete communication enhances the reputation of the organization.
Complete information always gives additional information wherever required, it leaves no question in the minds of the receiver.
Complete information helps in better decision making as it serves all the desired and crucial information.
Complete information persuades the audience.

11. Conciseness
Conciseness means communicating what you want to convey in least possible words.
Conciseness is a necessity for effective communication.
Concise communication provides short and essential message in limited words.
Concise message is more appealing and comprehensive to the audience.
Concise messages are non repetitive in nature.

12. Consideration
Effective communication must take audience into consideration by knowing the viewpoints, back ground, mindset, educational level, etc.
Consideration implies ‘stepping into the shoes of others’.
Consideration ensures that the self respect of the audience is maintained and their emotions are not harmed.
Consider the needs and requirements of the audience to achieve effective communication.

13. Clarity
Clarity implies emphasizing on a specific goal or objective at a time, rather than trying to move away from track.
Clarity helps to understand the message easily.
Complete clarity of thoughts and ideas enhances the meaning of message.
Clarity comes with the use of exact, appropriate and concrete words.

14. Concreteness
Concrete communication implies being particular and clear rather being fuzzy and general.
Concrete communication shows good level of confidence.
Concrete information helps to strengthen the reputation of the organization.
Concrete information cannot be misinterpreted.

15. Courtesy
Courtesy means being polite, kind, judicious, enthusiastic and convincing.
Courtesy is an important element of effective communication.
Courtesy reflects the nature and character of the sender of the message.
It is the same as give respect and then expect the same.
Courtesy is not at all bias in nature.

16. Correctness
Correctness in the communication implies that the correct information is conveyed through message.
Correct communication boosts up the confidence level of the sender.
Correct information has greater impact on the audience.
Free from grammatical errors and use of appropriate and correct language.
Correct information includes the precision and accurateness of facts and figures used in the message.

17. Barriers to effective communication

18. Responding Barriers Encoding Barriers Decoding Barriers.
Lack of Sensitivity to Receiver
Lack of Basic Communication Skills
Insufficient Knowledge of the Subject
Emotional Interference
Lacking confidence
Encoding Barriers
 Physical Distractions
Channel Barriers.
Long Communication Chain.
Transmitting Barriers
Lack of Interest. 
Lack of Knowledge. 
Lack of Communication Skills
Emotional Distractions
Information overload 
Conflicting Messages
Decoding Barriers. 
No Provision for Feedback
Inadequate Feedback.
Responding Barriers

19. Over coming the barriers of effective communication
Connecting with
The audience
Simple Words
Summarizing
what has been said
Effective
Communication skills
Body language
(Smile, Eye contact, Gestures, tone)
Effective Questions
Checking
for understanding
Seeking
Participation
Cultural Sensitivity

20. Let’s Experience

21. What is listening ?
Listening is the absorption of the meanings of words and sentences by the brain. Listening leads to the understanding of facts and ideas.

22. Various stages to listening
Hearing
Focusing on the message not the person
Comprehending and interpreting
Analyzing and Evaluating
Responding
Remembering

23. Co-relation between Listening and Speaking

24. What we are taught….
Amount taught

25. Importance of listening
“If we were supposed to talk more than listen, we would have been given two mouths and one ear.”
Mark Twain

26. Techniques of active listening
SUMMARIZE
Pull together the main points of a speaker
PARAPHRASE
Restate what was said in your own words
QUESTION
Challenge speaker to think further, clarifying both your and their understanding, however suspend judgement

27. Path for good communication
Listen to Understand
Understand before speaking
Speak to be understood
Seek understanding before proceeding
Repeat

28. Conclusion A man is seldom better than his conversation German Proverb
All parts of life- used exp