1. University of Northern IA
Presentation prepared by:
Marilyn Shaw
University of Northern IA
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2. Chapter 6 Connecting Listening and Thinking in the Communication Process
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3. The Importance of Effective Listening:
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4. Stages Effective Listening My granddaughters Responding Remembering
Hearing
Understanding
Remembering
Thinking
Interpreting
Evaluating
Responding
Stages
My granddaughters
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5. Stages of Listening The Hearing Stage The Understanding Stage
Physiological process
The Understanding Stage
Comprehension
The Remembering Stage
Recalling
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6. Stages (Continued) The Thinking Stage
Listening as a Cognitive Construct
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7. The Interpreting Stage
Understanding the meaning and letting the speaker know that you understand.
The Evaluating Stage
Analyzes the evidence, sorts fact from opinion, determines the intent of the speaker, judges the accuracy of statements and conclusions.
The Responding Stage: Sending Feedback
Storing memory
Working memory
Picture sent to me by a former student teaching now in Japan. Has given me permission to use it in any way I see fit
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8. The Functions of Listening https://www.youtube.com/watch?v=1Evwgu369Jw
Listening to Obtain Information
Listening to Evaluate
Listening with Empathy
Listening for Enjoyment
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9. Barriers to Effective Listening
Considering the Topic or Speaker Uninteresting
Criticizing the Speaker Instead of the Message
Concentrating on Details, Not Main Ideas
Avoiding Difficult Listening Situations
Tolerating or Failing to Adjust to Distractions
Faking Attention
Bias and Prejudice
Preferred Thinking
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10. Intercultural Listening
Value different cultures place on listening.
Chinese symbol on left means to listen.
Symbols for eyes, ears, and heart—people must listen with their entire beings: their eyes, their ears, and their hearts, with undivided attention.
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11. Chapter 6
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