1. The idea
Policy
Process
Procedure

2. Policy One to three sentence statement of intent
The lab will collect and process
samples from study patients
with laboratory orders.

3. Process Flow Chart of the process to implement the policy Collect
Sample
Label
Sample
Send
Transport
Sample
Spin or send
Spin
Spin &
Aliquot

4. Process Each step in the flow chart process can become a procedure
Collect
Sample
Label
Sample
Send
Transport
Sample
Spin or send
Spin
Spin &
Aliquot

5. A Procedure is -- Step-by-step instructions Collect Sample
Receive patient’s lab orders
Enter lab orders into computer
Gather collection tubes and equipment
Prepare patient
Etc.

6. A Good Procedure is -- Like a recipe
A reasonably skilled employee can follow the procedure and produce the desired outcome.

7. A Good Procedure describes --
Purpose (But)
Scope (Etendue)
Responsible parties (Responsabilités)
Describes the equipment, materials and supplies needed
The step-by step instructions (Procédure)
Result interpretation and actions needed
References