1. Use, Copyright, and Ownership Notice (This slide may be deleted when using this presentation in a classroom course.) This course is the property of International Risk Management Institute, Inc. Copyright © 2007. IRMI has developed this course as a service to the industry and is licensing its use it to all interested parties at no cost. You have a license to use it as follows: – You may project this presentation before a group in a classroom setting. – You may print hard copies of the notes and handout copies of the slides for use in any class presentation. – You may modify this program by adding or tailoring slides to meet your individual needs. However, you may not remove any IRMI branding or copyright notices from the presentation, other than this copyright/license notice slide. This copyright notice slide may be deleted when you will be presenting this course in a classroom setting. – You may include this presentation on an Internet or Intranet site for use by your employees or others as long as all IRMI copyright notices and branding, including the active hyperlink to IRMI.com, remain in place. – Removal of IRMI branding or incorporation of some of this material into another presentation without attribution to IRMI as the source is not permitted. – If you have a need that is not covered above, please use the Contact Us form on our website, IRMI.com, to make your request.Contact Us IRMI.com © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

2. Module 2: Advanced Search Techniques For Risk Management and Insurance Information © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

3. Insurance and Risk Management Internet Searches Overall Objective: – On completion of the three course modules, you should be able to obtain and evaluate insurance and risk management information more effectively and efficiently through the Internet. © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

4. Internet Search Goals (Ideals) Get the desired information Get it on the first try Get it on the first page (ideally) Get information that is: – current – authoritative © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

5. Module 2 Advanced Search Techniques for Risk Management and Insurance Information Boolean Searches Google Advanced Search Options Evaluating Search Results Before Beginning a Search Beyond Google How To Peel Back a URL Whats Not on the Free Web © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

6. Boolean Search Operators AND [ apples AND oranges ] OR [ apples OR oranges ] NOT [ apples NOT oranges ] or, in Google [apples -oranges] © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

7. Google Advanced Search © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

8. Advanced Search Options © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

9. Words and Phrases © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

10. File Format © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

11. Updated When © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

12. Where Search Terms Appear © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

13. Advanced Search Example © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

14. Advanced Search Results § 20-1674. Notice Of Cancellation A. No cancellation under section 20-1673 is effective unless the insurer mails a copy of the notice of cancellation to the insured's agent and written notice of the cancellation is mailed by certified mail to the named insured at the address shown in the policy or to the last known address of the insured at least sixty days before the effective date of the cancellation, except that, if cancellation is for nonpayment of premium, at least ten days' notice of cancellation must be given. The notice must state the specific facts which constitute the grounds set forth in section 20-1673 which are relied on. B. The notice of cancellation shall be accompanied by a refund of unearned premium, except a premium that has been financed. © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

15. [ Arizona 20-1673 ] Google Results © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

16. Evaluating Search Results Source Motive Authority Credibility Timeliness Objectivity © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

17. Consider the Source How did you find the site? – Generic search engine – Specialized search engine – Referral (e.g., trade press) Are you familiar with the source? – Examine the second-level domain name – Examples: www.businessinsurance.com www.irmi.com © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

18. Consider the Source (cont.) Examine the URL – Examples www.businessinsurance.com or www.irmi.com www.businessinsurance.comwww.irmi.com www.fema.gov www.rims.org – Who owns or operates the site? second-level domain name top-level domains – Look for About us link © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

19. Consider the Sources Motive Are you familiar with the source? Look for an about us link. Statement of purpose? Designed to sell a product or service? Designed to promote a viewpoint? Evidence of bias? Stated or hidden agenda? © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

20. Consider Reliability of Information Is the author identified, reputable? Consistent with other sources? In or incomplete information? Citations to original source? Personal opinions or observations? Combination of authoritative material and added opinion or interpretation? Timeliness – not necessarily last updated date © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

21. Before Beginning a Search What information are you looking for? What would the ideal answer look like? Who has that information? What information do you already have? When did the information become available? How will you know when to stop searching? © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

22. Deciding Where To Search Go directly to the source if possible Use a search engine for specific information Use a directory to find what information in a broad category (e.g., business) is available Use specialized search engines for specialized searches Use commercial/password protected site when appropriate © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

23. Beyond Google Web Search Wikipedia: www.wikipedia.orgwww.wikipedia.org Google Maps: www.google.comwww.google.com Google Earth: earth.google.comearth.google.com FEMA Flood Maps: www.fema.govwww.fema.gov NAIC State Insurance Departments: www.naic.org www.naic.org © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

24. Google Maps © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

25. Google Earth © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

26. FEMA: Flood Insurance Rate Map © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

27. NAIC: Links to All State Insurance Departments © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

28. Beyond Google: What Search Engines Dont Search or Find Going deep behind a Home Page – Peeling back a URL Sites requiring registration – search engines cant find Databases Commercial resources (e.g. IRMI-Online) © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

29. How To Peel Back a URL http://www.irmi.com/newsletters/irmiupdate s/2006/ http://www.irmi.com/newsletters/irmiupdate s/2006/ http://www.irmi.com/newsletters/irmiupdate s/2006/ http://www.irmi.com/newsletters/irmiupdate s/2006/ http://www.irmi.com/newsletters/ http://www.irmi.com http://www.irmi.com/newsletters/irmiupdate s/2005/ http://www.irmi.com/newsletters/irmiupdate s/2005/ © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc

30. Whats Not on the Free Web? Books and other publications that are sold Standard insurance forms Journals, magazines, newspapers High quality reference material © 2007 International Risk Management Institute (IRMI), Inc.International Risk Management Institute (IRMI), Inc