1. 1 SLIDE Insurance Company Regulation Division Insurance Market Regulation Division Medical Professional Liability Insurance Claim Reports Online Claim Report Users Guide

2. 2 SLIDE Insurance Company Regulation Division SLIDE 2 Insurance Market Regulation Division System Overview To better assist our patrons, Medical Professional Liability Insurance Claim reports can now be created, updated, and closed online. This tutorial is designed to guide a user through account creation, account management, and claim management. Site Address: https://apps.difp.mo.gov/profliabhttps://apps.difp.mo.gov/profliab

3. 3 SLIDE Insurance Company Regulation Division SLIDE 3 Insurance Market Regulation Division Account Management New Users will need to create accounts, that will be approved by staff in Statistical Analysis of DIFP, before claims can be created, updated, or closed. User will not be able to access the system until the registration is accepted.

4. 4 SLIDE Insurance Company Regulation Division SLIDE 4 Insurance Market Regulation Division Account Registration Users will need to create and/or provide the following information when registering an account with DIFP: Create a User Name Provide a valid Email Address Create a Password Provide valid NAIC number(s) Provide Contact Name Provide Contact Phone Number Provide Contact Address Information

5. 5 SLIDE Insurance Company Regulation Division SLIDE 5 Insurance Market Regulation Division Account Registration New users should register with DIFP to gain access to the application. Simply, select Signup to being the process from the login page.

6. 6 SLIDE Insurance Company Regulation Division 6 SLIDE Insurance Market Regulation Division Registration Page After selecting the signup link. You will be directed to the following page.

7. 7 SLIDE Insurance Company Regulation Division SLIDE 7 Insurance Market Regulation Division Account Registration Begin the sign up process by providing the requested information. All information requested is required to complete account registration. Follow prompts to correct online registration inconsistencies or errors. Select the Register button to submit registration.

8. 8 SLIDE Insurance Company Regulation Division SLIDE 8 Insurance Market Regulation Division Registration Complete After selecting the Register button you will be directed to the registration complete page. You will also receive an email notification verifying your registration. It is important to note that processing registrations can take up to 48-72 hours before approval is received. You will receive a confirmation email once your account is accepted.

9. 9 SLIDE Insurance Company Regulation Division SLIDE 9 Insurance Market Regulation Division Contact Information Updates You will need to login to your account in order to manager your account settings. You can change your password, email account, and contact information online through the account settings option. Updates to accounts will be approved immediately but changes to accounts will be processed nightly.

10. 10 SLIDE Insurance Company Regulation Division SLIDE 10 Insurance Market Regulation Division Account Login Screen

11. 11 SLIDE Insurance Company Regulation Division SLIDE 11 Insurance Market Regulation Division Account Login To login, you will be asked to provide your username and password. If you forget your account login information, you may request your information sent to your on file email address by selecting the Cant access your account? link.

12. 12 SLIDE Insurance Company Regulation Division 12 SLIDE Insurance Market Regulation Division Homepage The homepage will allow you to navigate to your account settings, open, update and modify a claim, and direct you to DIFP contact information.

13. 13 SLIDE Insurance Company Regulation Division 13 SLIDE Insurance Market Regulation Division Account Settings Navigate to the Account Settings by selecting the Account Settings link at the top right of the Home page. Settings

14. 14 SLIDE Insurance Company Regulation Division 14 SLIDE Insurance Market Regulation Division Account Settings Complete any necessary changes and click save. If you need to make changes to your NAIC number, please contact the office of DIFP.

15. 15 SLIDE Insurance Company Regulation Division SLIDE 15 Insurance Market Regulation Division Account Settings Saved After you save your changes, you will be directed to the account settings saved page.

16. 16 SLIDE Insurance Company Regulation Division 16 SLIDE Insurance Market Regulation Division Managing Claims From the homepage you can select one of the following options for claims management: Open Claim Opens online form for new claim creation Update Claim Used to modify an existing claim Close Claim Used to close an existing claim Menu Options

17. 17 SLIDE Insurance Company Regulation Division 17 SLIDE Insurance Market Regulation Division Create a Claim To create a claim, select the Open Claim from the menu bar. Menu Bar

18. 18 SLIDE Insurance Company Regulation Division 18 SLIDE Insurance Market Regulation Division Claim Creation Notification When you open the form, a prompt will inform you that you only have three hours to complete the form before you are logged out of the system.

19. 19 SLIDE Insurance Company Regulation Division 19 SLIDE Insurance Market Regulation Division Create a New Claim Obtain form instructions by selecting the link titled Here at the top of the form. Form Help

20. 20 SLIDE Insurance Company Regulation Division 20 SLIDE Insurance Market Regulation Division File Submitted Screen After you submit your claim, you will be redirected to a new screen that includes your filing number. Be sure to keep this number, it will be useful in the future when you modify or close your claim. Claim processing can take 48- 72 hours.

21. 21 SLIDE Insurance Company Regulation Division 21 SLIDE Insurance Market Regulation Division Update an Existing Claim From this screen you can update your claim. You will need to provide your web filing number or claim file identification and your NAIC Number – which you can select from the drop down menu. After youve entered the required information select the Update button. Do not use the Update tab to close a claim

22. 22 SLIDE Insurance Company Regulation Division 22 SLIDE Insurance Market Regulation Division The system will retrieve your record and display some previously entered data in blue lettering above the corresponding field (pictured below). Some information you may have previously entered for this record will not appear in the fields below. Items that are reasonably likely to identify any party to a malpractice action are confidential by statute, and for security reasons are not displayed. However, if you have previously entered information in these fields, you do not have to reenter such information, though you may do so. Reentering information will overwrite any previously entered data.

23. 23 SLIDE Insurance Company Regulation Division 23 SLIDE Insurance Market Regulation Division Close an Existing Claim From this screen you can close your claim. You will need to provide your web filing number or claim file identification and your NAIC Number – which you can select from the drop down menu. After youve entered the required information select the Close button.

24. 24 SLIDE Insurance Company Regulation Division 24 SLIDE Insurance Market Regulation Division The system will retrieve your record and display some previously entered data in blue lettering above the corresponding field (pictured below). Some information you may have previously entered for this record will not appear in the fields below. Items that are reasonably likely to identify any party to a malpractice action are confidential by statute, and for security reasons are not displayed. However, if you have previously entered information in these fields, you do not have to reenter such information, though you may do so. Reentering information will overwrite any previously entered data. You should notice from the above picture, that several fields are required before you can fully close the claim. The system will flag fields requiring additional attention with a red x.

25. 25 SLIDE Insurance Company Regulation Division 25 SLIDE Insurance Market Regulation Division Find Assistance On Our Contact Page or on the Claims Form Form InstructionsContact Us Page Form instructions are provided for entities filing a new claim. (See filing a claim) Contact information is provided on our Contact Us page in the system. Medical Professional Liability Link