1. How we can improve Safeguarding Adults Enquiries
Introduce self and role as Lead/PSW. Considered using a Case Example to illustrate, but too many, instead plan to talk about what the local authority would expect from providers & what you can expect from us to prompt further discussion/feedback

2. Key Messages
Safeguarding is everyone’s business – make it a core part of your business
Be open in your communications and expect the same transparency from others
Focus your responses on the client & be evidence based in your practice

3. Safeguarding is Everyone’s Business
Pan Dorset Safeguarding Adults Procedures Link
Know what Safeguarding is, read the Procedures and encourage your staff to read the key bits too. Not only will this help to clarify what Safeguarding is all about, but it will help with communication, so we are all using the same language and understand each others roles/responsibilities

4. Whistle Stop Tour Page 11, 17 & 18 – Raising a Concern
Page 7 – Definitions & Categories of Harm
Page 21 – Who is to take action
Page 11 – Quick Guide Flow Chart
Briefly go through flowchart. Describe what LA does on receipt of Concern, how actions are decided – talk about MSP & Risk Management at centre of process and meeting person’s desired outcomes will improve the Enquiry.

5. Other useful bits
Page – Roles & Responsibilities, particularly the role of Nominated Enquirer – that could be you!
Appendix 1 – Glossary of Terms
Appendix 5 – Nominated Enquirer Form
Appendix 13 – Whole Service Enquiries (updated version soon)
For reference only

6. Whole Service Enquiry
Serious concerns raised about quality of care impacting on several individuals
WSE’s do not replace Safeguarding Enquiries for individuals
Will take account of CQC Regulations and Contractual requirements
Will involve numerous agencies
Can be challenging to co-ordinate – need open & honest communication
Focus will always be on making people safe

7. Whole Service Enquiry
Escalation to WSE influenced by levels of risk & impact on individuals
Patterns of reported harm are considered – no absolute definition, escalated on case by case basis
Pattern might be: several unauthorised DOLS, multiple medication errors leading to risk of harm, increased attendance at A&E, missed visits etc.

8. Communication
Seek to understand each other’s roles & responsibilities – avoid assumptions – if you are not clear ask.
Communication has to work both ways – feel able to challenge, but expect to be challenged.
I don’t want to teach you to suck eggs, but with Safeguarding, if you take a stance of feeling ‘accused’, communication will break down – if you are made to feel accused, challenge it. Adult Social Care get it wrong sometimes, but we always want to put it right!

9. Personalised and Evidence Based
‘Making Safeguarding Personal’ – focus on what the person wants (taking into account risks to others)
‘Why, How, What, Where & Who’ questions….will inform an evidence based response and risk management plan

10. Any Questions or Comments?