1. Our Change Management Approach
May 2016

2. Change Management Activities (Discovery)
Planning
Discovery
Preparation
Execution
Verification & Validation
Cutover & Maintenance
Area
Activities
Input
From
Support
Validation
Validation by
Exit Criteria
Scoping
Charter Approval (Business Case)
Vision & Mission Statement
Business Unit(s)
Program Sponsor
Common Agreement on changed Business cases
Approved Business Plan and Charter
Define Disposition / Archival / Migration change scope
Requirement Specifications
IT Architecture
Function Implementation Team
Functional Validation
Program Manager
Complexity and Priority Analysis Report
Scope Sign Off

3. Change Management Activities (Discovery)
Planning
Discovery
Preparation
Execution
Verification & Validation
Cutover & Maintenance
Area
Activities
Input
From
Support
Validation
Validation by
Exit Criteria
Strategy
Define Change Management Strategy
Approved Business Plan and Charter
Business Unit(s), Program Sponsor
Program Sponsor
Scope change signoff
Program Manager
OCM Strategy Document
Define Communication Strategy
Change Manager
Communication Strategy
Owner Identification
Application Inventory Document
Roadmap Signoff
Business Unit(s)
Template & R n R Definition
Application Prioritization
IT Architecture
Functional Signoff
Complexity and Priority Analysis Report
Setup/Re-organize CCB
Org. guidelines for CCB setup
R&R of CCB
CCB authorization document
Culture Management
Assess Readiness for Change
OCM Strategy Document Signoff
Survey Report

4. Change Management (Planning & Preparation)
Discovery
Preparation
Execution
Verification & Validation
Cutover & Maintenance
Area
Activities
Input
From
Support
Validation
Validation by
Exit Criteria
Communications Management
Develop Communication Plan
Communication Template & Rollout plan
Program Manager
Change Manager
Communication Strategy Signoff
Communication Plan
Governance
Develop Change Management Plans
Template & R n R Definition
OCM Strategy Document Signoff
Change Management Plan
HR Management
Establish Change Management –implementation & support Team
Resource Requirement HR
Program Plan
Prepare high level change management program plan
Scope document
Requirement documents
Business Units(s) Program Manager
Program Dependencies validation
Well defined Program Plan

5. Change Management (Execution)
Planning
Discovery
Preparation
Execution
Verification & Validation
Cutover & Maintenance
Area
Activities
Input
From
Support
Validation
Validation by
Exit Criteria
Walkthrough
Conduct Show and tell sessions
Detailed Project Plan
Program Manager
Implementation Team
OCM Strategy Document Signoff
Change Manager
Market / Geo / Department based Release plan
Expectations Management
Migration Commitment (Application Owners)
OCM Strategy Document
Application Owners
Program Sponsor
Agreement on Open Items & Issues

6. Change Management (Execution)
Planning
Discovery
Preparation
Execution
Verification & Validation
Cutover & Maintenance
Area
Activities
Input
From
Support
Validation
Validation by
Exit Criteria
Communications Management
Communications to Owners
Communication Plan
Business Unit(s)
Communications Dept. / HR Team
Communication Plan Signoff
Change Manager
Communication confirmation report
Communications to Power Users
Program Manager
Communications Dept. /HR Team
Governance
Monitor Change (Multiple Geography and Time Zone)
OCM Strategy Document
Implementation Team
OCM Strategy Document Signoff
Updated Wave based migration report
Culture Management
Align Stakeholders and manage resistance
Program Sponsor
Market / Geo / Department based Release Reports

7. Change Management (V&V)
Area
Activities
Input
From
Support
Validation
Validation by
Exit Criteria
Quality Control
User Acceptance Testing
CSF (Acceptance Criteria)
Business Unit(s)
Application Owners
Program Manager
User Acceptance Testing Signoff QA
UAT Sign off
Conflict Management
Collect UAT Feedback
Business Unit(s), Program Sponsor
Implementation Team
Change Manager
Defect Report in line with CSF's
Planning
Discovery
Preparation
Execution
Verification & Validation
Cutover & Maintenance

8. Change Management (CO & SS)
Area
Activities
Input
From
Support
Validation
Validation by
Exit Criteria
Evangelism
User Incentive Program
Rollout Plan
Geo Evangelists
Program Manager
Rollout Plan Signoff
Agreed Incentive report
Promotion & Campaigns
Wave based migration report
Roadmap Signoff
Updated Rollout plan
Surveys
Change Manager
Run Book , SOP's
Strategy
Adoption Initiatives
Facilitate Rollout schedule
Business Unit(s)
Final Rollout Signoff
Updated Rollout Plan
Drive Continuous Improvement
Support Plan
IT Ops
Planning
Discovery
Preparation
Execution
Verification & Validation
Cutover & Maintenance

9. Change Management (CO & SS)
Planning
Discovery
Preparation
Execution
Verification & Validation
Cutover & Maintenance
Area
Activities
Input
From
Support
Validation
Validation by
Exit Criteria
Communications Management
Communication to Stakeholders as per Waves
Communication Plan
Communications Dept. / HR Team
Change Manager
Communication Plan Signoff
Communication Confirmation report
Governance
Support Plan Rollout
Wave based migration report
Rollout Plan Signoff
Program Manager
Updated Support Governance document
Training
Manage Training Requirements
Requirement Specifications
Geo Evangelists
Trainee feedback forms

10. Thank You