1. Safe, Not Sorry Agent Safety KWFR16 11/12/2018 12:33:38 AM
© Keller Williams Realty, Inc. 2016

2. Risky Business Avoid these risky behaviors. KWFR16
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Risky Business
Avoid these risky behaviors.
© Keller Williams Realty, Inc. 2016

3. Top Six Risky Tasks Entering Foreclosed/Vacant Homes Why?
KWFR16
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Top Six Risky Tasks
Entering Foreclosed/Vacant Homes
Why?
squatters, former owners/renters, animals, home safety
Stay Safe
inspect exterior
don’t confront a squatter
bring a friend/co-worker
let others know where you are
visit during the day
Discuss:
Entering Foreclosed/Vacant Homes
Why?
squatters, former owners/renters, animals, home safety
Stay Safe
inspect exterior
don’t confront a squatter
bring a friend/co-worker
let others know where you are
visit during the day
© Keller Williams Realty, Inc. 2016

4. Top Six Risky Tasks Meeting New Client for First Time Why?
KWFR16
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Top Six Risky Tasks
Meeting New Client for First Time
Why?
client may pose safety threat (stalker, thief, etc.)
Stay Safe
meet at the office first
ask for ID
complete customer identification form
introduce them to a co-worker
Discuss:
Meeting New Client for First Time
Why?
client may pose safety threat (stalker, thief, etc.)
Stay Safe
meet at the office first
ask for ID
complete customer identification form
introduce them to a co-worker
© Keller Williams Realty, Inc. 2016

5. Top Six Risky Tasks Showing Properties Alone Why?
KWFR16
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Top Six Risky Tasks
Showing Properties Alone
Why?
touring vacant properties with strangers
Stay Safe
use the buddy system
avoid confined spaces/rooms
walk behind the client
let others know where you are
have an escape excuse
Discuss
Showing Properties Alone
Why?
touring vacant properties with strangers
Stay Safe
use the buddy system
avoid confined spaces/rooms
walk behind the client
let others know where you are
have an escape excuse
© Keller Williams Realty, Inc. 2016

6. Top Six Risky Tasks Open House Why?
KWFR16
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Top Six Risky Tasks
Open House
Why?
invitation to anyone to meet you in a private setting
Stay Safe
promote security in your ads
partner up
introduce yourself to the neighbors
watch for patterns
stow away your valuables
Discuss
Open House
Why?
invitation to anyone to meet you in a private setting
Stay Safe
promote security in your ads
partner up
introduce yourself to the neighbors
watch for patterns
stow away your valuables
© Keller Williams Realty, Inc. 2016

7. Top Six Risky Tasks Flashy Personal Marketing Why?
KWFR16
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Top Six Risky Tasks
Flashy Personal Marketing
Why?
marketing materials can encourage criminals to target you
Stay Safe
avoid provocative photos in your marketing
watch what you wear
protect your personal information
Discuss
Flashy Personal Marketing
Why?
marketing materials can encourage criminals to target you
Stay Safe
avoid provocative photos in your marketing
watch what you wear
protect your personal information
© Keller Williams Realty, Inc. 2016

8. Top Six Risky Tasks Transporting Strangers in Your Car Why?
KWFR16
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Top Six Risky Tasks
Transporting Strangers in Your Car
Why?
risk of being robbed, car stolen, and victimized
Stay Safe
drive separately, if not—you drive
watch where you park
Discuss
Transporting Strangers in Your Car
Why?
risk of being robbed, car stolen, and victimized
Stay Safe
drive separately, if not—you drive
watch where you park
© Keller Williams Realty, Inc. 2016

9. Meeting Safety Confirm identity of person you are meeting
KWFR16
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Meeting Safety
Confirm identity of person you are meeting
name, address, phone, copy of driver’s license
make sure office knows where you are and who you are with
Meet in public place or office beforehand
assess character in safe environment
criminal not likely to appear in public
Discuss Meeting Safety
Confirm identity of person you are meeting
Meet in public place or office beforehand
© Keller Williams Realty, Inc. 2016

10. Meeting Safety Avoid putting yourself in vulnerable situations
KWFR16
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Meeting Safety
Avoid putting yourself in vulnerable situations
drive separate vehicles
if you need to share, make sure you drive
clients to walk ahead of you
avoid entering confined spaces
be aware of surroundings
Don’t show vacant properties alone
Meeting Safety
Avoid putting yourself in vulnerable situations
Don’t show vacant properties alone
© Keller Williams Realty, Inc. 2016

11. Meeting Safety Know the terrain Know the terrain
KWFR16
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Meeting Safety
Know the terrain
go through the home before showing
know the location of exits
make sure no doors locked during showing
Don’t work alone
especially during an open house
have a trusted person shadow
Meeting Safety
Know the terrain
Don’t work alone
© Keller Williams Realty, Inc. 2016

12. Meeting Safety Carry your phone Keep it professional Carry your phone
KWFR16
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Meeting Safety
Carry your phone
at all times
have it readily accessible
Trust your instincts
if you feel uncomfortable, leave
if you think there is high risk—call 911
Keep it professional
don’t give out personal address or contact info
Meeting Safety
Carry your phone
Trust your instincts
Keep it professional
© Keller Williams Realty, Inc. 2016

13. Open House Safety – Agents
KWFR16
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Open House Safety – Agents
Safety in numbers
Use a checklist
Charged cellphone with emergency numbers on speed dial
Make note of escape routes in home
Ensure escape through backyard
Visitors sign in—full name, phone,
Walk behind clients/visitors
Open Houses Safety for agents
Go over the tips on the slide. Stress the importance of being safe.
© Keller Williams Realty, Inc. 2016

14. Open House Safety – Agents
KWFR16
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Open House Safety – Agents
Avoid small, closed areas such as attics, basements, small rooms
Meet the neighbors—ask them to keep an eye
Notify your office, friend, relative and call them each hour—have them call you
Ensure home is empty—search before you leave
Open Houses safety for agents
Discuss why each point is important:
Avoid small, closed areas such as attics, basements, small rooms
Meet the neighbors—ask them to keep an eye
Notify your office, friend, relative and call them each hour—have them call you
Ensure home is empty—search before you leave
© Keller Williams Realty, Inc. 2016

15. Open House Safety – Agents
KWFR16
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Open House Safety – Agents
Make sure all deadbolt locks are unlocked for faster escape
Place your business card with date and time on the back in the kitchen cupboard
When prospects arrive, write down car description, plate numbers, and physical details
Watch the prospects, not the house
Open House safety for agents
Discuss why each point is important:
Make sure all deadbolt locks are unlocked for faster escape
Place your business card with date and time on the back in the kitchen cupboard
When prospects arrive, write down car description, plate numbers, and physical details
Watch the prospects, not the house
© Keller Williams Realty, Inc. 2016

16. Open House Safety – Clients
KWFR16
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Open House Safety – Clients
Protect your valuables
-keep off-site or locked up
2. Keep track of who enters the property
-log ID and registration forms
3. Limit visitors to one at a time
-have an assistant escort additional visitors
Open House safety for your clients.
Discuss the importance of each point:
1. Protect your valuables
-keep off-site or locked up
2. Keep track of who enters the property
-log ID and registration forms
3. Limit visitors to one at a time
-have an assistant escort additional visitors
© Keller Williams Realty, Inc. 2016

17. Travel Safety Avoid being isolated. If a predator is in your car:
KWFR16
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Travel Safety
Avoid being isolated.
If a predator is in your car:
stay calm
stop them from taking you to another location
be familiar with the area
drive to the police station
Travel Safety
Discuss how to travel safely when you are alone.
Avoid being isolated.
If a predator is in your car:
stay calm
stop them from taking you to another location
be familiar with the area
drive to the police station
© Keller Williams Realty, Inc. 2016

18. Travel Safety Stay on routes with traffic and crowds of people
KWFR16
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Travel Safety
Stay on routes with traffic and crowds of people
When you come to a stop sign or light, move your car next to a parked car
Slam on brakes and exit the car
Take advantage of any distraction
Get their info before they get in your car
Travel Safety
Discuss how to travel safely when you are alone:
Stay on routes with traffic and crowds of people
When you come to a stop sign or light, move your car next to a parked car
Slam on brakes and exit the car
Take advantage of any distraction
Get their info before they get in your car
© Keller Williams Realty, Inc. 2016

19. 10 Second Rule for Personal Safety
KWFR16
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10 Second Rule for Personal Safety
When you arrive at your destination
well-lit area?
can you be blocked in?
any questionable activity?
After you step out of your car
any suspicious people?
do you know where you’re going?
Go over the 10 Second Rules:
2 Seconds:
When you arrive at your destination
well-lit area?
can you be blocked in?
any questionable activity?
2 Seconds
After you step out of your car
any suspicious people?
do you know where you’re going?
© Keller Williams Realty, Inc. 2016

20. 10 Second Rule for Personal Safety
KWFR16
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10 Second Rule for Personal Safety
As you walk towards your destination
people around or strangely quiet?
obstacles or hiding places?
anyone loitering?
At the door
any uneasy feelings?
is someone following you in?
Go over the 10 Second Rules:
2 Seconds:
As you walk towards your destination
people around or strangely quiet?
obstacles or hiding places?
anyone loitering?
2 Seconds
At the door
any uneasy feelings?
is someone following you in?
© Keller Williams Realty, Inc. 2016

21. 10 Second Rule for Personal Safety
KWFR16
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10 Second Rule for Personal Safety
As soon as you enter your destination
anything out of place?
anyone there who shouldn’t be or who isn’t expected?
Go over the 10 Second Rules:
2 Seconds:
As soon as you enter your destination
anything out of place?
anyone there who shouldn’t be or who isn’t expected?
© Keller Williams Realty, Inc. 2016

22. Safety Tips Trust your instincts! Be suspicious of everyone
KWFR16
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Safety Tips
Trust your instincts!
Be suspicious of everyone
don’t turn your back on guests
have clients enter in front of you
ID and prequalify at your first appointment
put a procedure in place for new clients
Let technology work for you
keep your cellphone charged and with you at all times
download a personal security app on your phone
i.e., Watch Over Me, bSafe, StaySafe, React Mobile, Onwatch
Review the safety tips on the slide.
Be ready for any questions or why these are important.
© Keller Williams Realty, Inc. 2016

23. Safety Tips Always communicate with your office
KWFR16
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Safety Tips
Always communicate with your office
Have a plan for safe open houses
park where you can exit quickly
meet the neighbors
Use predetermined code words to alert others
Conduct safe personal marketing
Dress for safety
Know how to defend yourself
KWFR16
Headline + Numbered Content
© Keller Williams Realty, Inc. 2016

24. Safety Tips Show properties before dark Keep it professional
KWFR16
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Safety Tips
Show properties before dark
Keep it professional
Advise clients to forward all inquiries to you
Strong, quality locks on the home
Block identity theft
Wear a name tag or ID badge
Use antivirus software
Ensure your cell has service
Review the safety tips on the slide.
Be ready for any questions or why these are important.
© Keller Williams Realty, Inc. 2016

25. KWFR16
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Safety Tips
Leave any situation where you feel uncomfortable or threatened
Use caller ID
Cut large boxes for recycling into small pieces (large boxes indicate large purchase for thieves)
Hide personal information (mail, bills, etc.)
Check for personal danger when you arrive
Don’t admit you are alone
Review the safety tips on the slide.
Be ready for any questions or why these are important.
© Keller Williams Realty, Inc. 2016

26. Safety Tips Don’t send private, personal information through email
KWFR16
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Safety Tips
Don’t send private, personal information through
Don’t get lost—use GPS, maps, etc.
Lock up client keys
Use only private, secure websites for purchases
Be aware of your surroundings—take note of anything suspicious
Keep your keys secure
Review the safety tips on the slide.
Be ready for any questions or why these are important.
© Keller Williams Realty, Inc. 2016

27. Safety Tips Hide jewelry, items of value
KWFR16
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Safety Tips
Hide jewelry, items of value
Don’t use your phone while driving
Carry less on your person (purses in trunks, carry nonvaluable items)
Park on the road, not in the driveway
Monitor your financial accounts
Change the locks on new rental
Review the safety tips on the slide.
Be ready for any questions or why these are important.
© Keller Williams Realty, Inc. 2016

28. Safety Tips Preprogram numbers on your speed dial
KWFR16
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Safety Tips
Preprogram numbers on your speed dial
Don’t respond to phishing s
Be aware of scams in the area
Include your clients in safety checks
Don’t describe properties as “vacant” on listings
Shred important documents
Don’t share personal information over the phone
Call someone while travelling to and from appts
Review the safety tips on the slide.
Be ready for any questions or why these are important.
© Keller Williams Realty, Inc. 2016

29. “Safety is more important than convenience.”
KWFR16
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“Safety is more important than convenience.”
- Dan Hambridge
© Keller Williams Realty, Inc. 2016

30. “Safety doesn’t happen by accident.”
KWFR16
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“Safety doesn’t happen by accident.”
- Unknown
© Keller Williams Realty, Inc. 2016

31. “Safety isn’t expensive, it’s priceless.”
KWFR16
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“Safety isn’t expensive, it’s priceless.”
- Unknown
© Keller Williams Realty, Inc. 2016

32. KWFR16
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“Safety is something that happens between your ears, not something you hold in your hands.”
- Jeff Cooper
© Keller Williams Realty, Inc. 2016

33. Lunch 'n Learns for Market Center Delivery
8 x Touch = Magic!
Action Plan
List at least ONE action you will take as a result of what you’ve learned.
1. _________________________________________
2. _________________________________________
3. ___________________________________________________________
Now that we have discussed this topic, it is time to take action!
Activity:
Write down three action items you are going to do when you leave this training.
Circle the ONE action that you are going to do first.
Create your plan to accomplish this ONE action item.
Brought to you by Keller Williams University ©2015 Keller Williams Realty, Inc.
Be Smart, Be Safe

34. Lunch 'n Learns for Market Center Delivery
8 x Touch = Magic!
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Brought to you by Keller Williams University ©2015 Keller Williams Realty, Inc.