1. Management Structures
Chapter 11 Management Skills
Management Structures
Section Management Functions
Section Management Hiring

2. Describe the management techniques used by effective managers
Objectives
Describe the management techniques used by effective managers
What is HR and what is its function
Employment laws that protect employees
Marketing Essentials Chapter 11, Section 11.2

3. Effective Management Techniques
The most effective management techniques are usually a matter of common sense.
Give clear directions: Even the best employees will be unproductive if they do not know what to do.
Be consistent: If you have decided that a job must be done in a certain way, make sure that all employees follow this standard.
Be ethical: Ethical behavior involves understanding how your actions affect others and striving to make honest and just decisions.

4. Effective Management Techniques
Treat employees fairly: Set reasonable standards of performance and apply those standards to everyone. Always listen to others’ points of view and consider acting on them.
Be firm when necessary: Be ready to be firm and direct if a friendly suggestion does not get an employee on the right track.
Set a good example: Doing this one simple thing will make your supervisory job much easier.

5. Effective Management Techniques
Delegate responsibility: Some supervisors do too much work themselves.
Organize your work responsibilities and try to match each task with the employee who can handle it best.
Be sure to take time to teach each employee how to do new tasks.
Foster teamwork in a number of ways:
Encourage team members to learn how to perform tasks outside of their normal areas
Promote honest discussion before decisions are made
Listen respectfully to comments and opinions
Marketing Essentials Chapter 11, Section 11.2

6. Employee Motivation
Motivating employees is a key skill for any manager. To Motivate employees:
Managers should give frequent feedback and handle evaluations each year.
Reward smart work, not busy work.
Treat employees fairly and consistently

7. Human Resources
Most companies have a human resources (HR) department that handles:
Recruitment
Hiring and firing
Compliance with labor laws and employment standards
Administer Employee Benefits
Other personnel matters
Employee personnel records are generally maintained in a file within the HR office.

8. Recruiting
Recruiting is the process of locating a pool of applicants and selecting employees from this group. Sources include:
Current employees - workers looking for a promotion
Walk-in applicants
Media advertising - advertisements in the newspaper or on the Internet
Public and private employment agencies
Schools

9. Hiring New Employees
For the employer, the purpose of the job interview is to determine whether an individual has the skills and abilities to perform well on the job. Here are some basic tips for conducting a good job interview:
HR will screen applicants – and give best options to managers for review
Prepare a list of interview questions in advance
Ask only questions that are job related.
Ask the same questions in the same order to different applicants.
You can not ask questions related to: age, sexual preference, religion, or other discriminatory type questions.

10. Hiring New Employees
Take notes after/during the interview of some of the answers/thoughts you have of interview
Have at least two interviews with qualified applicants
Have at least two people interview final applicants
Make sure you are following government hiring procedures.

11. Recruiting: Employee Protection Laws
Civil Rights Act of 1964
Age Discrimination in Employment Act of 1967
Family Medical Leave Act
Occupational Safety and Health Act of 1970
Child Labor Law for ND
Americans with Disability Act of 1990 (Title 1 & Title V)
Equal Pay Act of 1963